Technical Account Specialist
Beloit, WI · On-site
Primarily providing technical support and quotations and for spare parts and general customer support. * Receive customer inquiries for spare parts and through direct communication from mills or ...
Technical Account Specialist
Beloit, WI · On-site
Primarily providing technical support and quotations and for spare parts and general customer support. * Receive customer inquiries for spare parts and through direct communication from mills or ...
Primarily providing technical support and quotations and for spare parts and general customer support. * Receive customer inquiries for spare parts and through direct communication from mills or ...
Primarily providing technical support and quotations and for spare parts and general customer support. * Receive customer inquiries for spare parts and through direct communication from mills or ...
WI · On-site
$80 - $120/hr
... Director of Technology Support in leading the Technology Support team and is responsible for the ... Review, analyze and update technical support and customer service procedures and related systems.
New
WI · On-site
$80 - $120/hr
... Director of Technology Support in leading the Technology Support team and is responsible for the ... Review, analyze and update technical support and customer service procedures and related systems.
New
Job Summary We are seeking a Technical Director - Commercial Nuclear to provide senior technical ... This role will lead multidisciplinary engineering efforts, support customer and proposal activities ...
Job Summary We are seeking a Technical Director - Commercial Nuclear to provide senior technical ... This role will lead multidisciplinary engineering efforts, support customer and proposal activities ...
90FM Technical Director
Stevens Point, WI · On-site
Workday Internal Jobs Site for Students Position Title: 90FM Technical Director Job Category ... Support Technician andStation Audio Engineer. * Works with Station Manager to purchase any ...
90FM Technical Director
Stevens Point, WI · On-site
Workday Internal Jobs Site for Students Position Title: 90FM Technical Director Job Category ... Support Technician andStation Audio Engineer. * Works with Station Manager to purchase any ...
90FM Technical Director
Stevens Point, WI · On-site
Workday Internal Jobs Site for Students Position Title: 90FM Technical Director Job Category ... Support Technician andStation Audio Engineer. * Works with Station Manager to purchase any ...
90FM Technical Director
Stevens Point, WI · On-site
Workday Internal Jobs Site for Students Position Title: 90FM Technical Director Job Category ... Support Technician andStation Audio Engineer. * Works with Station Manager to purchase any ...
Games Support Tech
$37K - $47K/yr
Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...
Games Support Tech
$37K - $47K/yr
Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...
Games Support Tech
Madison, WI · On-site
$37K - $47K/yr
Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...
Games Support Tech
Madison, WI · On-site
$37K - $47K/yr
Assists with general store maintenance as directed by management. * Assists other Team Members as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...
Senior Support Engineer
Kenosha, WI · On-site
$90 - $130/hr
Information Technology (Food Manufacturing) Reports To : IT Director and Senior Systems Analyst Position Summary The Senior Systems Engineer provides advanced technical support and infrastructure ...
New
Senior Support Engineer
Kenosha, WI · On-site
$90 - $130/hr
Information Technology (Food Manufacturing) Reports To : IT Director and Senior Systems Analyst Position Summary The Senior Systems Engineer provides advanced technical support and infrastructure ...
New
Senior Support Engineer
Kenosha, WI · On-site
Information Technology (Food Manufacturing) Reports To : IT Director and Senior Systems Analyst Position Summary The Senior Systems Engineer provides advanced technical support and infrastructure ...
Senior Support Engineer
Kenosha, WI · On-site
Information Technology (Food Manufacturing) Reports To : IT Director and Senior Systems Analyst Position Summary The Senior Systems Engineer provides advanced technical support and infrastructure ...
Games Support Tech - Urgently Hiring
$37K - $47K/yr
... simulators, and technical equipment. They also assist our Guests and maintain ideal player ... directed by management. - Assists with general store maintenance as directed by management ...
Games Support Tech - Urgently Hiring
$37K - $47K/yr
... simulators, and technical equipment. They also assist our Guests and maintain ideal player ... directed by management. - Assists with general store maintenance as directed by management ...
COST of Wisconsin, Inc. has a rare opportunity fora Director of Design to lead our technical design ... Support hiring, onboarding, training, coaching, and development for the design team. What You Offer
COST of Wisconsin, Inc. has a rare opportunity fora Director of Design to lead our technical design ... Support hiring, onboarding, training, coaching, and development for the design team. What You Offer
The Product Support Specialist will provide technical assistance and support for Cured-In-Place ... The position works to provide direct sales support to customers andinternal employees through all ...
The Product Support Specialist will provide technical assistance and support for Cured-In-Place ... The position works to provide direct sales support to customers andinternal employees through all ...
The Product Support Specialist will provide technical assistance and support for Cured-In-Place ... The position works to provide direct sales support to customers andinternal employees through all ...
The Product Support Specialist will provide technical assistance and support for Cured-In-Place ... The position works to provide direct sales support to customers andinternal employees through all ...
The Product Support Specialist will provide technical assistance and support for Cured-In-Place ... The position works to provide direct sales support to customers and internal employees through all ...
The Product Support Specialist will provide technical assistance and support for Cured-In-Place ... The position works to provide direct sales support to customers and internal employees through all ...
The Senior IT Support Technician (Tier 1+) provides advanced technical support across NSH's network of SNF's and ALF's. Reporting to the Sr. Director of Information Technology and Security (Sr. Dir ...
New
The Senior IT Support Technician (Tier 1+) provides advanced technical support across NSH's network of SNF's and ALF's. Reporting to the Sr. Director of Information Technology and Security (Sr. Dir ...
New
Support Analyst
Middleton, WI · On-site +1
$53K - $68K/yr
Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue. * Perform other duties as assigned Essential Experience: * 2+ years experience in technical support ...
Quick apply
Support Analyst
Middleton, WI · On-site +1
$53K - $68K/yr
Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue. * Perform other duties as assigned Essential Experience: * 2+ years experience in technical support ...
Technical Customer Care Rep
Neenah, WI · On-site
Technical Customer Care Representative The Technical Customer Care Representative position provides ... direct reports, the position requires active leadership in the way of supporting strategic ...
Technical Customer Care Rep
Neenah, WI · On-site
Technical Customer Care Representative The Technical Customer Care Representative position provides ... direct reports, the position requires active leadership in the way of supporting strategic ...
Senior Technical Analyst
La Crosse, WI · On-site
At Brennan, our technology supports complex projects and teams working across the country. We are ... Direct troubleshooting and resolution of high-impact technical issues. * Lead internal ...
Senior Technical Analyst
La Crosse, WI · On-site
At Brennan, our technology supports complex projects and teams working across the country. We are ... Direct troubleshooting and resolution of high-impact technical issues. * Lead internal ...
UniFide CST is seeking a Director of Sales who doesn't just manage numbers but builds teams, drives ... You'll work alongside leaders who value collaboration, expect ownership, and support doing the ...
UniFide CST is seeking a Director of Sales who doesn't just manage numbers but builds teams, drives ... You'll work alongside leaders who value collaboration, expect ownership, and support doing the ...
Director Technical Support information
What does a director of technical support do?
A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.
What are the main challenges a director of technical support faces in managing a distributed support team?
A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.
What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?
To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.
What is the difference between Director Technical Support vs Technical Support Manager?
| Aspect | Director Technical Support | Technical Support Manager |
|---|---|---|
| Responsibilities | Oversees multiple support teams, develops strategic initiatives, manages high-level client relationships | Manages daily support operations, supervises support staff, ensures customer satisfaction |
| Required Credentials | Bachelor's degree, extensive experience in technical support, leadership skills | Bachelor's degree, experience in technical support, team management skills |
| Work Environment | Strategic planning, cross-department collaboration, executive meetings | Support centers, customer service teams, direct client interactions |
The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.
What are the most commonly searched types of Technical Support jobs in Wisconsin?
The most popular types of Technical Support jobs in Wisconsin are:
What job categories do people searching Director Technical Support jobs in Wisconsin look for?
The top searched job categories for Director Technical Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Director Technical Support jobs?
Cities in Wisconsin with the most Director Technical Support job openings:
Valmet rating
8.6
Based on 21 frontline employees who took The Breakroom Quiz
73rd of 491 rated machine equipment manufacturers
Job description
Are you looking to move your career forward?
Valmet is seeking great people to mentor into the next generation of paper industry professionals. Help us remain champions to our customers while being good neighbors and stewards of the earth reducing our impact to the environment.
The Account Specialist will serve as the customer contact for accounts, facilitating all inside sales functions. Primarily providing technical support and quotations and for spare parts and general customer support.
Requirements
Associate's Degree from a two year college in business or engineering or related field; 3 to 5 years customer service experience or experience in a technical capacity, preferably in the pulp and paper industry; or equivalent combination of education and experience.
We offer
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.
Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.
Additional Information
To be included in the recruiting process, please apply directly with us online.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careers
Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.
#LI-Hybrid
Valmet is seeking great people to mentor into the next generation of paper industry professionals. Help us remain champions to our customers while being good neighbors and stewards of the earth reducing our impact to the environment.
The Account Specialist will serve as the customer contact for accounts, facilitating all inside sales functions. Primarily providing technical support and quotations and for spare parts and general customer support.
- Receive customer inquiries for spare parts and through direct communication from mills or through other internal teams.
- Identify specific parts utilizing Valmet documentation systems.
- Provide technical applications and customer quotations for spare parts.
- Provide technical support for spare part coordinators, customers, and other sales personnel.
Requirements
Associate's Degree from a two year college in business or engineering or related field; 3 to 5 years customer service experience or experience in a technical capacity, preferably in the pulp and paper industry; or equivalent combination of education and experience.
We offer
We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.
Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.
Additional Information
To be included in the recruiting process, please apply directly with us online.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers' performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careers
Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.
#LI-Hybrid
