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Desktop Services Manager Jobs in Wisconsin (NOW HIRING)

Desktop Technician

Mineral Point, WI · On-site

$20.25 - $25.75/hr

... service. Required Skills * Desktop Support * Windows 10/11 * Active Directory * Computer Imaging ... Cable Management Responsibilities * Provide onsite desktop and technical support. * Install ...

... service. Job Duties: * Manage and maintain the credit union's desktop infrastructure, ensuring systems are secure, reliable, and operating efficiently * Monitor desktop environments and review system ...

Desktop Administrator

Antigo, WI · On-site

  • Retirement

  • PTO

... service. Job Duties: * Manage and maintain the credit union's desktop infrastructure, ensuring systems are secure, reliable, and operating efficiently * Monitor desktop environments and review system ...

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Service Management system. 2. Respond to inquiries in person, over the phone, or via email with a ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Incident and Service Request Management (5 years or more REQUIRED). * Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred). * Strong written and ...

New

Desktop Support

Milwaukee, WI · On-site

$20 - $25.25/hr

... services to the end users which includes the following key roles and responsibilities: • Manage ... desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform ...

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

  • Medical

  • Retirement

  • PTO

... and service quality. What You'll Do * Serve as a senior escalation point for complex desktop ... Lead problem management efforts including investigation, documentation, testing, and root cause ...

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

  • Medical

  • Retirement

  • PTO

... and service quality. What You'll Do * Serve as a senior escalation point for complex desktop ... Lead problem management efforts including investigation, documentation, testing, and root cause ...

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Title : Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior ... Ensure sufficient inventory level is managed across locations * Ensure all service request and ...

IT Field Engineer

Appleton, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Active Directory management and maintenance * DNS, DHCP, and Remote Desktop Services * Understanding of VMWare, Hyper-V and other virtualization technologies * Storage solutions: SAN, NAS, and Shared ...

IT Field Engineer

Appleton, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Active Directory management and maintenance * DNS, DHCP, and Remote Desktop Services * Understanding of VMWare, Hyper-V and other virtualization technologies * Storage solutions: SAN, NAS, and Shared ...

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Desktop Services Manager information

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What are popular job titles related to Desktop Services Manager jobs in Wisconsin?

For Desktop Services Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Wisconsin look for?

The top searched job categories for Desktop Services Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desktop Services Manager jobs?

Cities in Wisconsin with the most Desktop Services Manager job openings:

Infographic showing various Desktop Services Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Desktop Technician

Optime Tech

Mineral Point, WI • On-site

$20.25 - $25.75/hr

Other

Posted 17 days ago


Job description

Desktop Technician

Location: Mineral Point, WI

Job Type: Contract (12+ months)

Work Arrangement: 100% Onsite

Job Summary

We are seeking an experienced Desktop Technician to provide onsite IT support in a manufacturing environment. The ideal candidate will have experience supporting Windows desktops, imaging, Active Directory, printers, hardware, and basic networking while delivering excellent customer service.

Required Skills
  • Desktop Support
  • Windows 10/11
  • Active Directory
  • Computer Imaging
  • Printer Support
  • Hardware Troubleshooting
  • Basic Networking (TCP/IP)
  • Customer Support
  • Microsoft Office
Preferred Skills
  • Windows Server (2008–2019)
  • Remote Desktop
  • Microsoft Teams
  • SharePoint
  • Telnet
  • PuTTY
  • Server Support
  • Data Closet Support
  • UPS Monitoring
  • Cable Management
Responsibilities
  • Provide onsite desktop and technical support.
  • Install, configure, image, and deploy desktops and laptops.
  • Troubleshoot hardware, software, printers, and network connectivity.
  • Support Active Directory administration.
  • Perform routine maintenance, software installations, and Windows updates.
  • Assist with server support and infrastructure maintenance.
  • Maintain documentation and follow IT best practices.
  • Deliver excellent customer service while supporting end users.
Education

High School Diploma or equivalent.

Notes
  • This position is 100% onsite.
  • Occasional support may be required at nearby company facilities.
  • Additional details will be discussed during the interview process.