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Desktop Services Manager Jobs in Racine, WI (NOW HIRING)

WEC Business Services LLC

Desktop Engineer

Milwaukee, WI · On-site

$135K/yr

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our ... Manages hardware standards and works closely with vendors to develop and maintain sustainable ...

New

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Service Management system. 2. Respond to inquiries in person, over the phone, or via email with a ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Service Management system. 2. Respond to inquiries in person, over the phone, or via email with a ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

WEC Energy Group

Desktop Engineer

Milwaukee, WI · On-site

$135K/yr

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our ... Manages hardware standards and works closely with vendors to develop and maintain sustainable ...

WEC Energy Group (WEC)

Desktop Engineer

Milwaukee, WI

$135K/yr

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our ... Manages hardware standards and works closely with vendors to develop and maintain sustainable ...

New

WEC Energy Group

Desktop Engineer

Milwaukee, WI

$135K/yr

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our ... Manages hardware standards and works closely with vendors to develop and maintain sustainable ...

New

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Excellent time management, problem solving, troubleshooting and multi-tasking ability. * Experience ...

A3 Staffing Solutions

Be Seen First

Desktop Support Technician - ADSGD

Milwaukee, WI · On-site

$22 - $23/hr

... scope). · Manage any end-user Service Requests (e.g., desktop, mobile) which require local ... interaction at the supported sites. · Desk side assistance for IT devices (laptop, desktop, and ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Strong time management, problem solving, troubleshooting and multi-tasking ability. * Experience in ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team ... Manage the reporting of SLAs, Adherence of SLA and contract Manage shift and shift planning ...

S&C

Senior Desktop & Network Support Analyst

Franklin, WI · On-site

$96K - $127K/yr

... people-focused service delivery. Key Responsibilities: * Administer and maintain Endpoint ... Proven expertise in managing OS, iOS, Linux imaging, patching, and automated software deployment ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Racine, WI

Desktop Services Manager information

See Racine, WI salary details

$19.7K

$78.4K

$118.1K

How much do desktop services manager jobs pay per year?

As of Jul 9, 2026, the average yearly pay for desktop services manager in Racine, WI is $78,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $89,500.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Racine, WI look for? The top searched job categories for Desktop Services Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Desktop Services Manager jobs? Cities near Racine, WI with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Desktop Engineer

WEC Business Services LLC

Milwaukee, WI • On-site

$135K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our Milwaukee, Wisconsin location. This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Milwaukee office.

This position is part of a job family (IT Infrastructure Consultant and Senior IT Infrastructure Consultant) where experience will be the determining factor. If you are currently in this Job Family, it will be a lateral move.

About Us

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

This Desktop Engineer works as a member of the IT Corporate Device Support Team to support the company's distributed end user device fleet. Specific functional areas include, but are not limited to: desktop and mobile computing devices, virtual desktop environments, OS customizations and upgrades, image creation and maintenance, security patching, application packaging and distribution and software support.

Job Responsibilities
  • Creates and maintains custom corporate images for a variety of Windows-based end user devices.
  • Optimizes OS configurations for peak performance under different operating conditions and environments - physical/virtual, on-site/mobile.
  • Manages hardware standards and works closely with vendors to develop and maintain sustainable device roadmaps for all areas of the company.
  • Provides operational 3rd level support and troubleshooting.
  • Develops working knowledge of company-wide systems, equipment, and applications and how they interact to support the business.
  • Work assignments may include 24x7 coverage.
  • May require travel to other locations.
Minimum Qualifications
  • Bachelor's Degree
  • 2+ years of relevant IT experience
Preferred Qualifications
  • Bachelor's Degree in Computer Science, Management Information Systems or a related field
  • 2+ years of Microsoft Configuration Manager experience
  • PowerShell scripting experience

End Date: 07/22/2026

Pay Range Minimum: $78,702.26

Pay Range Maximum: $135,761.08

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.

EEO/AA policies and statements

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