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Desktop Services Manager Jobs in Racine, WI (NOW HIRING)

Medical College of WI

Desktop Support Technician

Milwaukee, WI · On-site

$20 - $25.25/hr

... Service Management system. 2. Respond to inquiries in person, over the phone, or via email with a ... Collaborate with Desktop team on advanced technical issues. 12. Assist with onboarding of new team ...

WEC Energy Group

Desktop Engineer

Milwaukee, WI · On-site

$135K/yr

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Desktop Engineer in our ... Manages hardware standards and works closely with vendors to develop and maintain sustainable ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Excellent time management, problem solving, troubleshooting and multi-tasking ability. * Experience ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Strong time management, problem solving, troubleshooting and multi-tasking ability. * Experience in ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team ... Manage the reporting of SLAs, Adherence of SLA and contract Manage shift and shift planning ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

... Desktop Support will perform the tasks necessary to provide outstanding incident management for all ... Provides IT hardware/software service and support for new employees; includes equipment setup ...

CGS Immersive

Technical Support

Sturtevant, WI · On-site

... Desktop Support will perform the tasks necessary to provide outstanding incident management for all ... Provides IT hardware/software service and support for new employees; includes equipment setup ...

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

... desktop technologies. • Experience supporting mobile devices and tablets. • Experience with ServiceNow, Remedy, Jira Service Management, or similar ticketing systems. • Experience supporting ...

NPO USA

Deskside Technician - Manufacturing

Sturtevant, WI · On-site

$19.50 - $25/hr

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive ... Datacenter Excellence. * IT Management. * Cybersecurity. * Data Governance and Analytics. What you ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Racine, WI

Desktop Services Manager information

See Racine, WI salary details

$19.7K

$78.4K

$118.1K

How much do desktop services manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for desktop services manager in Racine, WI is $78,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $89,500.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Racine, WI look for? The top searched job categories for Desktop Services Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Desktop Services Manager jobs? Cities near Racine, WI with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Desktop Support Technician

Medical College of WI

Milwaukee, WI

$20 - $25.25/hr

Full-time

Re-posted 10 days ago

Job description

Company Description

The mission of the Medical College of Wisconsin is to be a national leader in the education and development of the next generation of physicians and scientists; to discover and translate new knowledge in the biomedical sciences; to provide cutting-edge, interdisciplinary and compassionate clinical care of the highest quality; to improve the health of the communities we serve. Founded in 1893 as the Wisconsin College of Physicians and Surgeons. Formerly associated with Marquette University.

Job Description

Primary Functions

1. Document and route, resolve, or escalate incidents and service requests within Service Management system.

2. Respond to inquiries in person, over the phone, or via email with a high rate of first contact resolution.

3. Act as single point of contact for customer / user base.

4. Monitor / cycle Service Management queue according to a first in first out priority, while adhering to defined impact and urgency classifications.

5. Perform User Account Management within Active Directory

6. Assist in documenting internal processes and procedures.

7. Participate in the knowledge management process, creating and reviewing knowledge articles, and performing root cause analysis.

8. Handle / perform functional and hierarchal escalations.

9. Design and document technical processes and procedures.

10. Serve as a communication link between business partners and departments.

11. Collaborate with Desktop team on advanced technical issues.

12. Assist with onboarding of new team members.

13. Assist other IS staff members with projects and/or administrative tasks as needed.

Knowledge - Skills - Abilities

Performs active listening and delivery empathy when responding to customer inquires

Act as a technical generalist / resource.

Communicates professionally and clearly verbally and in writing.

Plans and organizes work according to established priorities.

Demonstrates cooperation, courtesy and consideration when working with others.

Demonstrates accuracy and attention to detail.

Maintains effective working relationships with supervisor and co-workers.

Demonstrates personal integrity in all interactions.

Requires basic analytical and problem solving skills.

Ability to learn new tasks quickly, asking questions as appropriate

Complete assignments accurately within established deadlines.

Ability to work independently and as part of a team.

Strives to meet and exceed customer needs and expectations

Manages and prioritizes various tasks simultaneously.

Qualifications

Specifications

Appropriate education and/or experience may be substituted on equivalent basis

Minimum Required Education: High school diploma

Minimum Required Experience: 3 years

Preferred Education: Bachelor's Degree in Computer Science, Information Systems, or related field

Preferred Experience: 4+ years of related experience

Certification: HDI CSR, HDI SCA, CompTIA A+, ITIL Foundation (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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