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Online Desktop Support Jobs in Racine, WI (NOW HIRING)

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Apply now Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36076 Onsite or Remote: Onsite Position Join Komatsu ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36076 Onsite or Remote: Onsite Position Join Komatsu and Be Part ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36075 Onsite or Remote: Onsite Position Join Komatsu and Be Part ...

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

Apply now IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36075 Onsite or Remote: Onsite Position Join Komatsu and ...

Foley & Lardner LLP

Deskside Technology Analyst

Milwaukee, WI · On-site

$22.75 - $30.75/hr

... HDI Desktop Support Technician, A+, Net+, Security+, Microsoft Desktop Support Technician preferred • Prior law firm experience preferred Company : Foley & Lardner LLP stands at the nexus of the ...

Sage IT Inc

Destop Support

Milwaukee, WI · On-site

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise ...

WEC Energy Group

Desktop Engineer

Milwaukee, WI · On-site

$135K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary This Desktop Engineer works as a member of the IT Corporate Device Support Team to ...

WEC Business Services LLC

Desktop Engineer

Milwaukee, WI · On-site

$135K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary This Desktop Engineer works as a member of the IT Corporate Device Support Team to ...

WEC Energy Group (WEC)

Desktop Engineer

Milwaukee, WI

$135K/yr

Customers are the heart of our business, and we work every day to help grow and support communities ... Job Summary This Desktop Engineer works as a member of the IT Corporate Device Support Team to ...

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All JobsOnline Desktop Support JobsOnline Desktop Support Jobs in Racine, WI

Online Desktop Support information

See Racine, WI salary details

$13

$21

$30

How much do online desktop support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for online desktop support in Racine, WI is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.
What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
What are popular job titles related to Online Desktop Support jobs in Racine, WI? For Online Desktop Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Racine, WI look for? The top searched job categories for Online Desktop Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Desktop Support jobs? Cities near Racine, WI with the most Online Desktop Support job openings:
Online Desktop Support jobs near you
Desktop Support Engineer

Desktop Support Engineer

MARS Solutions Group

Milwaukee, WI • On-site

Contractor

Re-posted 16 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desktop Support I located in Milwaukee, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.

Interview Process: Microsoft Teams

Note: Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.

Additional details: Onsite, possibly wet and dirty working conditions.  Typical work week would be Monday - Friday - 8 hour shifts onsite at the Zoo.

Top Skills & Years of Experience:

  • 1-3 years customer service experience.
  • 2-year degree in an IT related field or current progress towards a degree in combination with experience.
  • Familiarity with Microsoft Active Directory
  • Familiarity with Microsoft SCCM imaging software

Nice to Have Skills:

  • Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
  • Participate in installing, configuring, and maintaining computer operating systems and images.
  • Install and troubleshoot peripherals for users.
  • Aid in troubleshooting smartphones and other related ad hoc devices.
  • Point of Sale Experience

Project Details: The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.