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Online Desktop Support Jobs in Racine, WI (NOW HIRING)

NPO USA

IT Deskside Tech

Racine, WI · On-site

$19 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. * Excellent troubleshooting capability: Experience in using the following PROTOCOLS:

ULINE

Junior eCommerce Merchandising Specialist

Kenosha, WI · On-site

  • Medical

  • Retirement

  • PTO

... life online. You'll support digital content that reaches thousands of customers daily while ... Manage and update product content across Uline's North American eCommerce sites for desktop and ...

Varsity Tutors

Quickbooks Tutor

Milwaukee, WI · Remote

$18 - $40/hr

Deep knowledge of QuickBooks Online and Desktop for small business accounting including chart of ... support small business owners, bookkeepers, and accounting students learning QuickBooks for ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI · On-site

PC Support Technician Location: Milwaukee, WI Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support ...

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

... support to clients • Troubleshoot application issues and diagnose desktop and laptop software problems • Install, configure, and maintain software, print drivers, utilities, and related ...

Arvato

IT Onsite Support Technician - Roaming

Pleasant Prairie, WI

$20.75 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support to users by serving as the first point of on-site contact for internal ... Please know that we can only accept your application through our online application portal.

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All JobsOnline Desktop Support JobsOnline Desktop Support Jobs in Racine, WI

Online Desktop Support information

See Racine, WI salary details

$13

$21

$30

How much do online desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online desktop support in Racine, WI is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What is an online desktop support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What are the key skills and qualifications needed to thrive as an online desktop support professional?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by online desktop support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are the most commonly searched types of Desktop Support jobs in Racine, WI?

The most popular types of Desktop Support jobs in Racine, WI are:

What are popular job titles related to Online Desktop Support jobs in Racine, WI?

For Online Desktop Support jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Desktop Support jobs in Racine, WI look for?

The top searched job categories for Online Desktop Support jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Desktop Support jobs?

Cities near Racine, WI with the most Online Desktop Support job openings:

Online Desktop Support jobs near you

IT Deskside Tech

NPO USA

Racine, WI • On-site

$19 - $24.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Who We Are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
  • Cloud Solutions.
  • Datacenter Excellence.
  • IT Management.
  • Cybersecurity.
  • Data Governance and Analytics.

What you will do:
  • The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
  • You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
  • A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
  • Providing installation and upgrading services of hardware and software.
  • Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
  • Troubleshooting network devices to ensure connectivity from the PC to the network.

What Do You Need to Succeed:
  • Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
  • Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
  • Experience in using troubleshooting tools such as IPCONFIG and all its switches.
  • Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents.
  • Ability to communicate technical information to non-technical audiences.
  • Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
  • Ability to search internally/externally for support information. Team and customer-oriented attitude.
  • Excellent attendance and schedule adherence history.
  • Ability to walk and bend and perform labor-related duties of connecting computer equipment.
  • Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

What you’ll get:
  • Work with brilliant minds, often within a global capacity.
  • Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

Contact Info: hiring@npousa.com