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Remote Desktop Support Jobs in Racine, WI (NOW HIRING)

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Remote Desktop Support information

See Racine, WI salary details

$9

$25

$42

How much do remote desktop support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote desktop support in Racine, WI is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
What are popular job titles related to Remote Desktop Support jobs in Racine, WI? For Remote Desktop Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Racine, WI look for? The top searched job categories for Remote Desktop Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Desktop Support jobs? Cities near Racine, WI with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Racine, WI as of July 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 12% Part Time, 1% Temporary, and 13% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $52,651 per year, or $25.3 per hour.

Senior Cloud Solutions Engineer

Impact Networking

Brookfield, WI • Remote

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Impact Networking rating

7.3

Company rating: 7.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

130th of 230 rated it services

Job description

Built on service. Powered by people.
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.

Job Overview

The Sr. Cloud Solutions Engineer designs, implements, and supports scalable, secure cloud solutions aligned to established enterprise standards and architectural direction. This role blends hands-on technical design with the deployment, management, and optimization of Microsoft Azure workloads, including migration and modernization efforts. Success in this role means translating business and technical requirements into practical cloud solutions, staying current with cloud technology trends, and collaborating closely with engineering and operations teams to deliver outstanding service for clients and internal stakeholders.

Our North Star: Client Centricity


Responsibilities

  • Design and implement Azure-based cloud solutions for customer and internal environments under established architectural standards.
  • Translate business and technical requirements into practical cloud architectures.
  • Deploy, sustain, and resolve issues in secure and effective IaaS and PaaS solutions centered on Microsoft cloud technology.
  • Implement identity services, cloud-based desktop environments, virtual machines, storage solutions, and associated services within Microsoft Azure.
  • Establish baseline configurations for Azure workloads to ensure consistency and adherence to best practices across client environments.
  • Support modernization and migration initiatives, including assessment, planning, and execution.
  • Implement Infrastructure-as-Code solutions and participate in peer review of IaC modules for security, compliance, and operational consistency.
  • Implement monitoring, diagnostics, governance controls, and policy enforcement within cloud solutions.
  • Collaborate with engineers, operations teams, and stakeholders to align cloud solutions with business needs.
  • Provide architectural input, technical guidance, documentation, and knowledge sharing for projects and operational improvements.

    Qualifications & Experience

    • Minimum 5+ years of experience in cloud engineering, cloud architecture, or enterprise IT roles.
    • Strong experience designing, deploying, and supporting solutions on Microsoft Azure.
    • Hands-on experience with Microsoft Azure migrations and transferring technical workloads within client environments.
    • Working knowledge of Azure security, networking, identity services, and Identity and Access Management.
    • Proficiency with Infrastructure-as-Code tools such as ARM templates, Bicep, or Terraform.
    • Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID Domain Services, Azure Files, Azure Backup, and Azure networking services.
    • Proficiency with scripting and automation using PowerShell and/or Python; experience with Power Automate is a plus.
    • Required or in progress: AZ-305, Microsoft Certified: Azure Solutions Architect Expert.
    • Preferred certifications include AZ-104, AZ-500, AZ-700, or SC-300.
    • Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.
    • Strong written and verbal communication skills with the ability to operate independently while knowing when to collaborate or escalate.
    What Drives Impact
    Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time.
    Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:
    • Innovation: We embrace change because innovation lives outside the comfort zone.
    • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
    • Honesty: We are fiercely transparent and consistently honest.
    • Fun: We fuel work with fun, knowing life's too short for boring.
    • Low Ego: We champion ideas over titles, because brilliance knows no rank.
    • One Team: We win as a team, we lose as a team, we are one team.
    Compensation
    The typical base salary range for this role is $120,000 to $140,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
    Impact may offer applicable incentive compensation plans depending on role and/or department.
    Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.

    Benefits We Take Pride In
      • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
      • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
      • Development and growth opportunities with on-going training & continued education reimbursement
      • 401(K) & retirement plans with complimentary financial advisory services
      • Comprehensive health, disability, life, dental, and vision plans

      For more information, visithttps://www.impactmybiz.com/careers/#benefits
      Work Authorization & Immigration Sponsorship
      Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
      Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.

      #LI-Onsite
      Employment Type: Full-Time

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