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Remote Desktop Support Jobs in Brookfield, WI (NOW HIRING)

Deloitte

Java Developer Specialist

Milwaukee, WI · On-site +1

$50.25 - $65/hr

Role is remote Preferred * Strong desktop skills including Word, Excel, PowerPoint * Work Experience/Direct Knowledge of clinical area or business area to be supported * Analytical/ Decision Making ...

Wipfli

IT Helpdesk Internship

Milwaukee, WI · Remote

$19/hr

Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues in accordance with established IT policy, process and procedures.

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All JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Brookfield, WI

Remote Desktop Support information

See Brookfield, WI salary details

$9

$25

$43

How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Brookfield, WI is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What job categories do people searching Remote Desktop Support jobs in Brookfield, WI look for? The top searched job categories for Remote Desktop Support jobs in Brookfield, WI are:
What cities near Brookfield, WI are hiring for Remote Desktop Support jobs? Cities near Brookfield, WI with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Brookfield, WI as of May 2026, with employment types broken down into 81% Full Time, 12% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,157 per year, or $25.6 per hour.
Customer Support Specialist (Seasonal)

Customer Support Specialist (Seasonal)

Greenix Pest Control

Waukesha, WI • Remote

Other

Medical

This job post has expired today. Applications are no longer accepted.

Greenix rating

6.5

Company rating: 6.5 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 31 rated pest control companies

Job description

Job Description:
Job Summary:
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to the company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Required:
- Laptop or Desktop
- High-speed internet
- Headset
Key Responsibilities:

  • Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
  • Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
  • Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
  • Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
  • Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
  • Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
  • Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
  • A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
  • You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
  • To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
  • We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
Qualifications:
  • High School Diploma/GED
  • Excellent Communication skills
  • Basic computer skills
  • Positive and friendly attitude
  • Preferred: Minimum of 1+ years of experience in customer service.
Benefits:
  • Great Environment
  • Paid Training
  • Paid Holidays
  • Greenix Swag
  • Weekly Pay
  • Health Benefits are available within 90 days for Full-Time employees
Schedule:
  • Day shift
  • Monday to Friday and 1 Saturday a month required
Application Question(s):
  • Do you have access to a laptop/desktop and reliable high-speed internet?

Work Location: Remote

What Greenix employees say

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