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Online Desktop Support Jobs in Appleton, WI (NOW HIRING)

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior profiles Exp: 5-10 Years About Job role - As a member of the Field Service Operations team the candidate will ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Diagnose and resolve common desktop, laptop, printer, and peripheral issues. * Assist with application support and basic troubleshooting. * Support operating system and software-related incidents.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Diagnose and resolve common desktop, laptop, printer, and peripheral issues. * Assist with application support and basic troubleshooting. * Support operating system and software-related incidents.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Experience working in an enterprise-level IT environment. * Familiarity with ServiceNow or other ITSM platforms.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. * Experience working in an enterprise-level IT environment. * Familiarity with ServiceNow or other ITSM platforms.

Bassett Mechanical

IT Support Specialist

Kaukauna, WI · On-site

Image, deploy, and maintain laptops, desktops, and peripherals using Intune or MECM. * Perform ... Mentor and support Tier I technicians through coaching, knowledge sharing, and escalation review.

KerberRose S.C.

Staff Accountant

Clintonville, WI · On-site

$50K - $66K/yr

Proficiency in QuickBooks Online and/or QuickBooks Desktop * Strong attention to detail and ... We believe in creating an environment that encourages and supports professional and personal ...

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Online Desktop Support information

See Appleton, WI salary details

$13

$22

$32

How much do online desktop support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online desktop support in Appleton, WI is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.13 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online desktop support professional?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are some typical challenges faced by online desktop support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an online desktop support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.
What are the most commonly searched types of Desktop Support jobs in Appleton, WI? The most popular types of Desktop Support jobs in Appleton, WI are:
What are popular job titles related to Online Desktop Support jobs in Appleton, WI? For Online Desktop Support jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Appleton, WI look for? The top searched job categories for Online Desktop Support jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Online Desktop Support jobs? Cities near Appleton, WI with the most Online Desktop Support job openings:
Online Desktop Support jobs near you
Infographic showing various Online Desktop Support job openings in Appleton, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,607 per year, or $22.4 per hour.

Desktop support

Noblesoft Technologies

Appleton, WI • On-site

$19.75 - $25/hr

Contractor

Re-posted yesterday

Job description

Title         : Desktop support Technician

Location : Appleton, WI 54915(onsite)

Pls look for junior profiles Exp: 5-10 Years

About Job role –

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

•        Manage the reporting of SLAs, Adherence of SLA and contract

•        Manage shift and shift planning including on call roster

•        Manage Resource productivity

•        Enable the team with training and development

•        Ensure security compliance

•        Ensure sufficient inventory level is managed across locations

•        Ensure all service request and incidents are resolved before agreed service levels

•        Plan and execute any move request or project work

•        Lead the team by providing technical and process assistance to below activities

•        Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

•        Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks

•        Perform onsite updates, Configuration changes, or Software installations.

•        Provide onsite technical assistance to end users by visiting their desk location

•        Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

•        Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

•            Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

•            Perform end-user support related security and controls and compliance related tasks such as

•        Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

•            Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

•              Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

•            Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

•            Provide On-call support if required outside business hours on a rotational basis

Desired Qualifications:

•        Experience with various desktop systems, operating systems, and diverse technical environments.

•        Excellent customer service orientation and verbal communication skills.

•        Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

•        Ability to install software for and troubleshoot a wide range of applications.

•        Analytical thinking and problem-solving ability.

•        CompTIA A+ certification or equivalent certification

•        Flexible for travelling to remote sites or cluster

•        Should be able to lift weight up to 30lbs at waist level