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Online Desktop Support Jobs in Racine, WI (NOW HIRING)

NTT Data Americas, Inc.

Desktop Associate

Milwaukee, WI · On-site

$24/hr

... on desktops / notebooks/ printers. • May respond to calls after normal business hours per leader instructions. • Performs troubleshooting, parts replacement, system upgrades, basic deployment ...

AA2IT

Desktop Support Tech II - Milwaukee

Milwaukee, WI · On-site

$20 - $25.25/hr

Job Title • Top 2 or 3 required skills that candidates must have: Customer service, willingness to learn and listen • What will the work schedule be for this position? Monday - Friday 8 AM to 5 ...

Sage IT Inc

Destop Support

Milwaukee, WI

Desktop Support Milwaukee, WI Long Term Contract As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise ...

Service Global

Desktop Engineer L1

Milwaukee, WI · On-site

Experience in providing VIP support and soft skills to handle users. * Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.

Service Global, Inc

Desktop Engineer L1

Milwaukee, WI · On-site

Experience in providing VIP support and soft skills to handle users. * Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software.

Transperfect

Desktop Publisher

Milwaukee, WI · On-site

Providing font recommendations so that the fonts support the character set of the target language ... multilingual desktop publishing * Proven proficiency in Microsoft Office (Word, Excel, Outlook ...

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Online Desktop Support information

See Racine, WI salary details

$13

$21

$30

How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in Racine, WI is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are the most commonly searched types of Desktop Support jobs in Racine, WI? The most popular types of Desktop Support jobs in Racine, WI are:
What are popular job titles related to Online Desktop Support jobs in Racine, WI? For Online Desktop Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Racine, WI look for? The top searched job categories for Online Desktop Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Desktop Support jobs? Cities near Racine, WI with the most Online Desktop Support job openings:
Online Desktop Support jobs near you
IT Desktop Support Technician

IT Desktop Support Technician

Sky Systems, Inc. (SkySys)

Waukegan, IL

Other

Posted 12 days ago

Job description

Job Title: IT Desktop Support Technician

Job Type and Location: Illinois, Waukegan. Long-term contract.

Job Requirements 

Technical

minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software and operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.

Experience in installing, technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals, hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activites at sites., ability to lift or move computer equipment weighing upto 50 pounds, expert in deskside support and pc break/fix including basic administration of Windows O/S and Mac/Linux OS( preferred), Usage knowledge of TCP/IP Networking, DNS, DHCP, VPN and RDP, smart hand support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines,routers, wireless routers, switches, firewalls, racks, cabinets, multi port data termination panels all under "smart hands capability" . 

Ability to troubleshoot issues with systems and networks using good deductive reasong skills and troubleshooting and resolving issues related to end-user network cabling

Experienced in repeat-call analysis and developing preventative actions.

experienced in problem management

excellent written and oral communications skills with clients and management as well as people skills

ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency 

preferably with an associate degree in electronics and compTIA A+ certification

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience of ticketing tools (servicenow or remedy etc)

Non-Technical

good customer management skills,good in oral and written communication, able to interact and work with customers at different levels, driven and result oriented, passionate about the work

ability to work independently and as part of a team, ability to complete tasks effectively and with minimum supervision and must be available to work flexible schedules.

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