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Desktop Services Manager Jobs in Racine, WI (NOW HIRING)

NPO USA

Deskside Technician - Manufacturing

Sturtevant, WI · On-site

$19.50 - $25/hr

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive ... Datacenter Excellence. * IT Management. * Cybersecurity. * Data Governance and Analytics. What you ...

NPO USA

IT Deskside Tech

Racine, WI · On-site

$19 - $24.25/hr

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive ... Datacenter Excellence. * IT Management. * Cybersecurity. * Data Governance and Analytics. What you ...

HMG Careers

Remote Sales Manager

Park City, IL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Kenosha, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Milwaukee, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Milwaukee, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

West Allis, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Kenosha, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Racine, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Shorewood, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Racine, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Shorewood, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Manager Remote

Park City, IL · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

West Allis, WI · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Racine, WI

Desktop Services Manager information

See Racine, WI salary details

$19.7K

$78.4K

$118.1K

How much do desktop services manager jobs pay per year?

As of Jul 9, 2026, the average yearly pay for desktop services manager in Racine, WI is $78,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $89,500.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Racine, WI look for? The top searched job categories for Desktop Services Manager jobs in Racine, WI are:
What cities near Racine, WI are hiring for Desktop Services Manager jobs? Cities near Racine, WI with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Deskside Technician - Manufacturing

NPO USA

Sturtevant, WI • On-site

$19.50 - $25/hr

Full-time

Re-posted 14 days ago

Job description

Who we are:
NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:
  •  Cloud Solutions.
  •  Datacenter Excellence.
  •  IT Management.
  •  Cybersecurity.
  •  Data Governance and Analytics.

What you will do: 
  • The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
  • We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
  • Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
  • Ability to drive the setup of new peripheral devices to a project plan ensuring readiness to project launch date.
  • Diagnosing end user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
  • Troubleshooting network devices to ensure connectivity from the PC to the network.

What do you need to succeed:
  • Two to three years of desk-side support experience including the ability to fix printers, desktops and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP, and DNS. Familiar with IPCONFIG and all its switches. Bitlocker, and the Bitlocker Command Console.
  • Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
  • Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences. Excellent verbal and written communication skills. Solid documentation skills.
  • Ability to complete assignments with minimal supervision. Ability to search internally/externally for support information. Team and customer-oriented attitude.
  • Excellent attendance and schedule adherence history. Ability to walk and bend and perform labor-related duties of connecting computer equipment.
  • Exposure to RF gun setup and Android monitoring tool like SOTI is nice to have.
  • Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

Please reach out to: hiring@npousa.com.