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Desktop Services Manager Jobs in Wisconsin (NOW HIRING)

Robert Half

IT Support Manager

Middleton, WI · On-site

$40 - $47/hr

The manager will lead the Desktop Support team, establish service desk standards and KPIs, improve processes, and serve as a key liaison between IT and business leadership. Key Responsibilities

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

... Service Request Management · Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: · Tier 3 support and maintenance of ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Excellent time management, problem solving, troubleshooting and multi-tasking ability. * Experience ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

... Service Request Management · Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: · Tier 3 support and maintenance of ...

Rang Technologies Inc.

Desktop Technician IV

Mineral Point, WI · On-site

$20.25 - $25.75/hr

Desktop Technician IV Location: Mineral Point, WI 53565 Duration: 4+ Months (Possible Extension or ... service and interpersonal skills (Required) · Strong ability to work independently and manage one ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Excellent time management, problem solving, troubleshooting and multi-tasking ability. * Experience ...

Komatsu America

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate documentation and timely completion of incidents and service requests to repair ... Excellent time management, problem solving, troubleshooting and multi-tasking ability. * Experience ...

New

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

... Service Request Management · Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: · Tier 3 support and maintenance of ...

CYNET SYSTEMS

Desktop Technician IV

Mineral Point, WI · On-site

$26 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Responsibilities:

Socket.dev

WI · On-site

$140 - $230/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Manager of Software Engineering for the CoCounsel Legal Mobile & Desktop Apps, you will lead the ... Background in legal tech, productivity software, or professional-services SaaS products.

New

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

... Service Request Management Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets : Top Required Skills & Years of Experience: Tier 3 support and maintenance of ...

New

GB Packaging

Systems Engineer 2

Green Bay, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Configure and support Windows Server environments, including Remote Desktop Services * Monitor and optimize storage platforms (SAN/NAS), performance, and capacity * Manage identity, access, and core ...

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Showing results 21-40

All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Wisconsin

Desktop Services Manager information

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What are popular job titles related to Desktop Services Manager jobs in Wisconsin?

For Desktop Services Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Wisconsin look for?

The top searched job categories for Desktop Services Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desktop Services Manager jobs?

Cities in Wisconsin with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Desktop Support Technician

Noblesoft Technologies

Milwaukee, WI • On-site

$20 - $25.25/hr

Contractor

Re-posted 19 days ago

Job description

Title  : Desktop support Technician

Location : Milwaukee, Wisconsin 53212  (onsite)

About Job role –

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

•        Manage the reporting of SLAs, Adherence of SLA and contract

•        Manage shift and shift planning including on call roster

•        Manage Resource productivity

•        Enable the team with training and development

•        Ensure security compliance

•        Ensure sufficient inventory level is managed across locations

•        Ensure all service request and incidents are resolved before agreed service levels

•        Plan and execute any move request or project work

•        Lead the team by providing technical and process assistance to below activities

•        Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

•        Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks

•        Perform onsite updates, Configuration changes, or Software installations.

•        Provide onsite technical assistance to end users by visiting their desk location

•        Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

•        Manage the ticket queue and ensure tickets are resolved and closed within