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Help Desk Manager Jobs in Wisconsin (NOW HIRING)

LRS

Help Desk

Madison, WI

$18 - $20/hr

Codeworks, an LRS company, is seeking a Help Desk Technician. In this role is responsible for ... Key Responsibilities Manage the full lifecycle of IT hardware assets, including inventory tracking ...

Wisconsin

Help Desk Supervisor

Menomonie, WI

Demonstrated experience supervising or managing a technology help desk * Experience in higher education * Demonstrated knowledge of Microsoft products, included but not limited to Office 365

New

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Understanding of Knowledge Management principles and their benefits within a Service Desk team. * Ability to participate in larger technical projects such as the customization and integration of new ...

VIVA USA INC

Help Desk

Madison, WI · On-site

The client is looking for Help Desk II. POSITION SUMMARY Working under supervision of the Business Office Manager of the client, this position is primarily responsible for full lifecycle management ...

New

Sundial Software

Help Desk 2

Madison, WI · On-site

$20.25 - $27.25/hr

The State of Wisconsin DHS is looking for Help Desk II. ONSITE 3 days week Top Skills & Years of ... and managing IT hardware asset data in multiple systems, including DHS's IT Service Management ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on ... of LANDesk (for patch management, software deployment, inventory management an1 YrsActive ...

Wisconsin

IT Help Desk Specialist II

Madison, WI · On-site

HELP DESK AND WORKSTATION MANAGEMENT * Provide high-quality customer service for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

The Help Desk Analyst I responds to inquiries and requests for assistance with the organization ... Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and ...

New

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Ensures appropriate management is informed of problems that are impacting groups of users. Problem Analysis, Resolution, and Prevention * * Logs all help desk calls or email requests into Request ...

New

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Ensures appropriate management is informed of problems that are impacting groups of users. Problem Analysis, Resolution, and Prevention * * Logs all help desk calls or email requests into Request ...

New

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you ... Manages process to achieve plan. * Provides guidance to other and/or leads small project teams.

TeamSoft

Help Desk II

Madison, WI · On-site

Help Desk II Client: Direct State Client Location: Hybrid (Must be on-site 3 days per week ... Experience maintaining and managing IT hardware asset data in multiple systems, including DHS ...

New

Hexacorp

Hiring Help Desk for Madison, WI

Madison, WI · On-site

$20.25 - $27.25/hr

Hiring Help Desk for Madison, WI Role: Help Desk Location: Madison, WI Working knowledge of ... Highly proficient with IT Asset Management Systems (e.g., Cherwell). Excellent verbal and ...

New

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Wisconsin

Help Desk Manager information

See Wisconsin salary details

$37.9K

$84.6K

$125.7K

How much do help desk manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for help desk manager in Wisconsin is $84,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $100,900.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Wisconsin? The most popular types of Help Desk jobs in Wisconsin are:
What are popular job titles related to Help Desk Manager jobs in Wisconsin? For Help Desk Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Wisconsin look for? The top searched job categories for Help Desk Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Help Desk Manager jobs? Cities in Wisconsin with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Wisconsin as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,565 per year, or $40.7 per hour.

Help Desk

LRS

Madison, WI

$18 - $20/hr

Other

Re-posted 7 days ago

Job description

Job Description Codeworks, an LRS company, is seeking a Help Desk Technician. In this role is responsible for maintaining accurate asset records, coordinating hardware inventory activities, supporting employee offboarding processes, monitoring asset recovery efforts, and assisting with annual hardware replacement planning. If you are a detail-oriented, organized, and able to effectively collaborate with technical teams, business stakeholders, and end users, this position is for you.

Key Responsibilities Manage the full lifecycle of IT hardware assets, including inventory tracking, monitoring, recovery, and disposition. Maintain accurate hardware asset records within IT asset management and desktop management systems, including Cherwell and Ivanti. Utilize asset management tools to troubleshoot issues, generate reports, and analyze inventory data.

Provide first-level support for hardware asset-related requests associated with employee offboarding activities. Coordinate with managers and stakeholders to recover hardware assets assigned to departing employees. Assist with the preparation and review of asset disposition reports used to identify missing or unreturned equipment.

Monitor asset recovery service levels and escalate unresolved cases to the appropriate security or incident response teams as needed. Prepare and distribute reports, metrics, and other materials for leadership and management teams. Support the planning and execution of the annual IT hardware inventory process.

Assist with the development and implementation of annual PC replacement initiatives. Conduct onsite physical inventory audits at Department locations. Provide operational support for warehouse-related asset management activities.

Support continuous improvement efforts related to IT asset management processes and controls. Perform additional duties and projects as assigned. Technical Skills & Experience Experience working in an enterprise IT environment.

Knowledge of IT hardware asset management principles, practices, and tools. Experience using IT Asset Management (ITAM) or IT Service Management (ITSM) platforms, such as Cherwell or similar solutions. Experience utilizing desktop management tools, inventory systems, or endpoint management platforms, such as Ivanti or comparable technologies.

Ability to generate, analyze, and interpret reports and inventory data. The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S

locations. Individual pay is determined by work location and additional job-related factors. Codeworks, an LRS company, is an equal opportunity employer.

Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status. In some cases, Codeworks, an LRS company, uses generative artificial intelligence ("AI") in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es).

AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out.

Please contact AI.Questions@lrs.com with any questions.

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