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Weekend Help Desk Jobs in Wisconsin (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to ...

Information Resource group, Inc.

Help Desk - 2

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide ...

Integrated Resources INC

Help Desk Technician

Madison, WI

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...

Integrated Resources INC

Help Desk Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk Technician Location: Madison, WI Duration: 4 months Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and ...

SKYGEN

Help Desk Technician I

Menomonee Falls, WI · On-site

$19.61 - $29.41/hr

A minimum of one year of help desk experience is required for consideration. * Work Location: This position is based in Menomonee Falls Wisconsin and offers a hybrid working environment so you can ...

New

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

AMSOIL INC. has an exciting opportunity as a Help Desk Analyst IV. In this Senior Level role, you will ensure proper IT equipment operation so end users can accomplish business tasks within the ...

Wisconsin

IT Help Desk Specialist II

Madison, WI · On-site

Position Title: IT Help Desk Specialist II Job Category: University Staff Employment Type: Regular Job Profile: IT Help Desk Specialist II Job Duties: TheIT Help Desk Specialist (official title ...

New

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily ...

Summit Golf Brands

IT Help Desk Technician

Barneveld, WI · On-site

$40K - $55K/yr

Help Desk Technician Job Summary: Provide first-line technical support to Summit Golf Brands employees, resolving hardware, software, and connectivity issues to ensure minimal disruption to daily ...

City of Kenosha

Help Desk/Network Technician

Kenosha, WI

$54K - $81K/yr

Ensures customer needs are met and documented properly Answers help desk inquiries via telephones and email regarding computer software or hardware operations Installs, modifies, and repairs computer ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Wisconsin

Weekend Help Desk information

See Wisconsin salary details

$12

$23

$35

How much do weekend help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for weekend help desk in Wisconsin is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.25 per hour, depending on experience, location, and employer.

What are Weekend Help Desk jobs?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a Weekend Help Desk professional, and why are they important?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the typical challenges faced by a Weekend Help Desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.
What are the most commonly searched types of Help Desk jobs in Wisconsin? The most popular types of Help Desk jobs in Wisconsin are:
What are popular job titles related to Weekend Help Desk jobs in Wisconsin? For Weekend Help Desk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Weekend Help Desk jobs in Wisconsin look for? The top searched job categories for Weekend Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Weekend Help Desk jobs? Cities in Wisconsin with the most Weekend Help Desk job openings:
Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Wisconsin as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,931 per year, or $23.5 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Lutheran Social Services

West Allis, WI • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

IT Customer Support Specialist (Help Desk)

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) – West Allis, WI

Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join our Help Desk team. This is a great opportunity to gain hands-on IT experience while supporting a mission-driven organization.

Position Summary

The IT Customer Support Specialist provides Tier 1 and Tier 2 help desk support to internal customers across Wisconsin and Upper Michigan. This role is essential to “helping the helpers”—ensuring staff have the technology they need to focus on serving clients.

This position is based in our West Allis corporate office.

  • 100% onsite for the first 6 months (training and onboarding)
  • After training, eligible for hybrid work (up to 2 days/week remote)
  • Schedule: Monday–Friday, 8:00 AM–5:00 PM (no weekends or on-call)
Key Responsibilities
  • Triage and resolve IT support tickets through the call tracking system
  • Respond to internal customers via phone, email, and voicemail
  • Troubleshoot and resolve front-line IT issues, escalating as needed
  • Support common issues including:
    • Microsoft Office and productivity tools
    • Password resets and account access
    • VPN and connectivity issues
    • Printer and peripheral troubleshooting
    • Software, hardware, and access issues
  • Install, upgrade, and maintain software remotely
  • Monitor and update open tickets to ensure timely resolution
  • Collaborate with senior IT staff and leadership on issue resolution
  • Provide user-friendly explanations and basic training to non-technical staff
  • Travel occasionally to support office locations
Qualifications

Required:

  • Associate’s degree in Information Technology or related field (or equivalent experience)
  • 1+ year of IT support or help desk experience
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent customer service and communication skills
  • Strong organizational skills and attention to detail
  • Valid driver’s license and reliable transportation

Preferred:

  • Experience supporting Windows environments and peripherals
  • Basic networking knowledge (Wi-Fi, VPN, connectivity)
  • Experience with Active Directory and Exchange
  • Ability to manage multiple issues simultaneously
Benefits & Perks
  • Public Service Loan Forgiveness (PSLF) eligibility
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (Health & Dependent Care)
  • Paid Time Off + 10 Paid Holidays
  • Mileage reimbursement
  • 403(b) retirement plan
  • Employee Assistance Program
  • Annual raises and recognition programs
Additional Requirements
  • Must reside in Wisconsin or Upper Michigan for payroll purposes
  • Must be authorized to work in the U.S. (no visa sponsorship available)
  • Ability to travel, including occasional overnight travel
About LSS

Lutheran Social Services of Wisconsin & Upper Michigan is a nonprofit dedicated to strengthening individuals, families, and communities. In this role, you’ll directly support staff so they can focus on delivering critical services to those we serve.

Equal Opportunity Employer (EOE)

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