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Entry Level Help Desk Jobs in Wisconsin (NOW HIRING)

Pointe Precision

IT HELP DESK/ANALYST

Plover, WI · On-site

$40K - $55K/yr

We are seeking an onsite entry-level IT Helpdesk Analyst to join our team and provide technical support across the organization. This role is ideal for someone starting their IT career who is eager ...

Sunrise Systems Inc

Be Seen First

Service Desk_26-03041

Brownsville, WI · On-site

$17 - $19/hr

... entry-level IT Support Technician to join our team. This role is ideal for someone with ... Gradually transition into phone-based help desk support after initial onboarding period ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk (6am-2pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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Planet Fitness

Service Desk (6am-2pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Wisconsin

Entry Level Help Desk information

See Wisconsin salary details

$12

$23

$34

How much do entry level help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level help desk in Wisconsin is $23.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.20 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Wisconsin? The most popular types of Help Desk jobs in Wisconsin are:
What are popular job titles related to Entry Level Help Desk jobs in Wisconsin? For Entry Level Help Desk jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Wisconsin look for? The top searched job categories for Entry Level Help Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Help Desk jobs? Cities in Wisconsin with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Wisconsin as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,604 per year, or $23.4 per hour.
IT Technician - Help Desk

IT Technician - Help Desk

City-County Information Technology Commission

Wausau, WI • On-site

$24.13/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Posting End Date:
07-14-2026
Worker Sub-Type:
Regular
Scheduled Weekly Hours:
40
The purpose of this position is to provide exceptional customer service by promptly intaking, responding to, and resolving customer technology issues efficiently and effectively. This role supports a wide range of end-user needs, including troubleshooting, basic systems administration, and 1:1 technology education. Work is performed under the direction of the IT Manager - Endpoint. This position requires an onsite presence.
Essential Duties and Responsibilities
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
  • Essential Duties and Responsibilities:
    The following duties and responsibilities are specific to this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.
  • Perform duties in a manner that is consistent with CCITC core values
  • Follow CCITC and applicable Marathon County policies and procedures
  • Establish and maintain effective working relationships with fellow employees, and the public
  • Maintain confidentiality of information
  • Communicate effectively and professionally both written and orally
  • Serve as the first point of contact for customers seeking technical assistance through phone, email, chat, or the ticketing system.
  • Accurately document and categorize all support requests, incidents, and resolutions.
  • Troubleshoot entry-level software, system access, and network connectivity issues.
  • Provide step-by-step guidance, training, and education to customers to increase their comfort and efficiency with technology.
  • Escalate issues that require advanced troubleshooting or higher level administrative access to the appropriate support teams.
  • Monitor open tickets to ensure timely resolution and follow-up with customers.
  • Maintain working knowledge of common applications, systems, and organizational procedures.
  • Assist with user account administration tasks such as password resets and basic access provisioning.
  • Create user accounts and assign predefined access rights in accordance with established procedures.
  • Contribute to knowledge base articles, user guides, and internal documentation.
  • Deliver service in alignment with IT policies, procedures, and service-level expectations.
  • Communicate clearly, professionally, and empathetically with customers of all technical backgrounds.

Qualifications:
  • Associate degree with one year of help desk, customer support, or IT-related experience, or an equivalent combination of education and experience.
  • Relevant certifications such as CompTIA A+, ITF+, and Microsoft 365 Fundamentals are preferred.
  • Previous customer service or technical support experience preferred but not required.

Knowledge, Skills, and Abilities:
  • Strong customer service orientation with excellent communication skills.
  • Basic understanding of desktop operating systems, cloud applications, and common business software.
  • Ability to follow standard troubleshooting processes and escalate issues appropriately.
  • Strong problem-solving skills and attention to detail.
  • Ability to explain technical concepts in a simple, user-friendly way.
  • Ability to manage multiple tasks and prioritize effectively.
  • Willingness to learn new technologies and adopt new processes.
  • Ability to work independently and within a team environment.

Compensation:
Starting hourly rate of pay: $24.13/hr
Application Deadline: July 13, 2026
Also provided is a comprehensive employee benefits package including health and dental insurance and income continuation and life insurance, paid leave, holidays, deferred compensation, flexible benefit program, and Wisconsin Retirement System.
SELECTION PROCEDURE:
Selection of the successful candidate may be made by assessment of experience and education, criminal record check, data-entry test; oral interview; review of references, written background inventory, and other appropriate job-related selection procedures. All applicants will be notified as to the status of their application.
CCITC reserves the right not to fill this position based on applications received, staffing needs and other open positions.
SPECIAL ACCOMMODATIONS:
CCITC will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the CCITC office or phone (715) 261-6710 to request special accommodations prior to the application deadline.
NOTICE TO APPLICANTS:
Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant's application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the CCITC not provide access to this information.
If you choose not to have this information become a public record, you must make such a request in writing to the City County IT Commission If you become a finalist for the position, your identity may be disclosed as required by law.

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