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Level 2 It Support Jobs in Wisconsin (NOW HIRING)

maysteel

IT Support Specialist II

Allenton, WI

We are looking for an IT support Specialist to join our team, check out the description! IT Support Specialist IIPosition Summary We are seeking an experienced IT Support Specialist II to provide ...

Mister Car Wash

IT Support Tech

Milwaukee, WI · On-site

$21.25 - $29/hr

The IT Support Technician provides comprehensive technical support across the organization ... Deliver Tier 1-2 support for internal users across multiple sites. * Resolve a broad range of ...

Robert Half

IT Support Manager

Madison, WI · On-site

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client ... Provide hands-on second-level technical support for Windows endpoints, hardware, software ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

Our salary ranges are determined by role, level, and location. Duties and Responsibilities of the ... Requirements • Minimum 2-4 years of experience in a customer-facing IT support role. • Strong ...

Pomeroy

IT Support Specialist

Milwaukee, WI · On-site

IT Specialist/IT Support Success Criteria: Achieve goals/targets defined as IT KPIs and Global ... Education & Experience 2-year degree in IT related field (required) OR 2-3 years of experience ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

EYE CLINIC OF WISCONSIN

IT Support Specialist

Wausau, WI · On-site

$21 - $29/hr

IT Support Specialist Department: Administration / Information Technology Reports To: IT & Security ... Acknowledgement This describes the general nature and level of work performed by the employee ...

zizzl, llc

Be Seen First

IT Support Technician

Milwaukee, WI · On-site

$65K - $75K/yr

Title: IT Support Technician Employment Status : Exempt Job Type : Full Time Compensation : Salary ... Documentation and tracking of assets, changes, and support activity in support of HIPAA and SOC 2 ...

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Level 2 It Support information

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How much do level 2 it support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for level 2 it support in Wisconsin is $28.31, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $31.78 per hour, depending on experience, location, and employer.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

How to become a Level 2 IT support?

To become a Level 2 IT support technician, candidates typically need an associate degree or equivalent in information technology or a related field, along with relevant certifications such as CompTIA A+ or Network+. Gaining experience in basic troubleshooting, hardware, and software support is essential, and developing skills in networking, operating systems, and remote support tools can help advance to this role.

What are popular job titles related to Level 2 It Support jobs in Wisconsin?

For Level 2 It Support jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Level 2 It Support jobs in Wisconsin look for?

The top searched job categories for Level 2 It Support jobs in Wisconsin are:

Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $58,891 per year, or $28.3 per hour.

IT Support Specialist II

Kenosha Beef International LTD

Kenosha, WI • On-site

Full-time

Posted 20 days ago

Job description

IT Support Specialist II
Employment Type: Full-Time
Location: On-Site
Experience Required: 2-4 Years
Department: Information Technology (Food Manufacturing)
Reports To: IT Director and Senior Systems Analyst
Position Overview
We are seeking a skilled and motivated IT Support Specialist II to join our IT team in a fast-paced food manufacturing environment. This position provides hands-on technical support for employees, endpoint devices, Microsoft Applications, and technology used across office and manufacturing locations. The position will support desktops, laptops, mobile devices, printers, Security cameras, Microsoft 365, Active Directory, endpoint-management tools, and basic network connectivity. The person in this position will be working with five other team members, including support, infrastructure, and systems engineers.
The ideal candidate is a proactive problem solver who works well under pressure, enjoys supporting users in both office and production environment, managing multiple priorities, and resolving technical issues that affect daily business and manufacturing operations. The candidate must be willing to travel to the two other company locations as needed for support and small project work.
Key Responsibilities
End-User Support
  • Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and related peripherals. Currently there are 400 desktops and laptops in use.
  • Monitor camera system to make sure they are all online.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Microsoft Office.
  • Assist with creating and maintaining Active Directory user accounts, security groups, login scripts, shared resources, shared-folder permissions, mapped drives, and access requests.
  • Assist with password, authentication, and multi-factor authentication issues.
  • Deploy, configure, and troubleshoot Windows desktop and laptop systems.
  • Install, configure, and support third-party business applications.
  • Set up and maintain printers on Windows workstations and servers.
  • Perform basic network cabling and connectivity troubleshooting.
  • Document support requests, resolutions, recurring issues, and technical procedures.
  • Participate in technology deployments, upgrades, and infrastructure projects.
  • Travel to other company locations as required for support and project initiatives. This may be a few times a year. We typically stay M-F at the site when someone travels.
  • Participate in an on-call rotation providing after-hours and weekend support. Rotation is for a week every five weeks.

Endpoint Deployment and Management
  • Deploy, configure, maintain, and troubleshoot Windows desktops and laptops.
  • Assist with Microsoft Intune device enrollment, software deployment, policy application, and endpoint configuration.
  • Install operating-system updates, applications, drivers, and security software.
  • Support mobile devices and other company-managed endpoints.
  • Assist with equipment inventory, lifecycle replacement, and asset tracking.
  • Follow IT security, change-management, and incident-management procedures.

Manufacturing-Site Technology Support
  • Provide technical support for office and production-floor users.
  • Support manufacturing workstations, shared terminals, barcode scanners, label printers, and related site technology, as applicable.
  • Troubleshoot basic hardware, cabling, printer, and connectivity issues in production environments.
  • Coordinate with senior IT staff, equipment vendors, and site personnel to resolve technology issues outside the scope of Level 2 support.

Education & Experience
Required
  • 2-4 years of experience in an IT Support, Help Desk, or Systems Support role.
  • High school diploma or equivalent.
  • Experience supporting Microsoft Windows desktops and laptops.
  • Experience with Active Directory user administration and Microsoft 365 support.
  • Strong troubleshooting skills involving hardware, software, printers, mobile devices, and basic networking.

Preferred
  • Associate's degree (2-year) or Bachelor's degree (4-year) in Information Technology, Computer Science, Information Systems, or a related field.
  • Experience with Microsoft Intune.
  • Previous experience working in a manufacturing environment.
  • Industry certifications such as CompTIA A+ andor Microsoft certifications.

Technical Skills
Familiarity With
  • Microsoft Intune
  • VMware (vSphere and vCenter)
  • DNS and DHCP administration
  • Manufacturing site support
  • Networking concepts including VLANs
  • Candidates do not have to be proficient in all technologies.

Experience With
  • Active Directory (user setup, scripts, folder sharing, and security)
  • Microsoft 365 user support
  • Desktop and laptop deployment
  • Basic hardware troubleshooting (A+ level skills)
  • Network cabling fundamentals
  • Printer installation and configuration on Windows desktops and servers
  • Installation and support of third-party business applications

Qualifications & Attributes
  • Ability to work effectively in a fast-paced manufacturing environment.
  • Strong customer service and communication skills.
  • Works well under pressure and can manage multiple priorities simultaneously.
  • Strong analytical and problem-solving abilities.
  • Self-motivated with the ability to work independently.
  • Team-oriented with a willingness to learn and adapt to new technologies.

Working Conditions
  • This is an on-site position and is not eligible for remote work.
  • Manufacturing plant environment with both office and production floor support responsibilities.
  • Occasional travel to other company locations for support and project work. Traveling to other locations can be a few times a year.
  • Participation in an after-hours and weekend on-call support rotation is required.

Opportunity
  • This position provides an opportunity to expand experience in endpoint management, networking, virtualization, Microsoft cloud services, and manufacturing technology while supporting critical business operations.

Equal Opportunity Employer

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