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Level 2 It Support Jobs in Wisconsin (NOW HIRING)

maysteel

IT Support Specialist II

Allenton, WI · On-site

We are looking for an IT support Specialist to join our team, check out the description! IT Support Specialist IIPosition Summary We are seeking an experienced IT Support Specialist II to provide ...

Weir

End User Services Support

Madison, WI · On-site

Minimum 2 years' experience in a Level 2 IT support role within a medium to large organization. * Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory, and ...

Weir Group

End User Services Support

Madison, WI · On-site

Minimum 2 years' experience in a Level 2 IT support role within a medium to large organization. * Technical expertise in Windows desktop OS, Mac OS, Microsoft 365, SCCM/Intune, Active Directory, and ...

Menard, Inc

IT Support Technician

Eau Claire, WI · On-site

$21.25 - $29.25/hr

The IT Support Technician I will be actively engaged in the support and maintenance of Menard, Inc. computer equipment and systems for our corporate office. As a team member in the IS Infrastructure ...

MPE-Inc

IT Support Technician

Milwaukee, WI · On-site

$23 - $28/hr

The IT Support & Systems Technician provides hands‑on technical support across office, warehouse, and manufacturing environments. This role serves as the first point of contact for IT issues and ...

New

Kayser Ford

IT Support Specialist

Madison, WI

... IT Coordinator when needed. Assist with larger technology rollouts and special projects. Travel occasionally between dealership locations to provide support. --- What We're Looking For We're more ...

New

Kayser Ford

IT Support Specialist

Madison, WI

... IT Coordinator when needed. Assist with larger technology rollouts and special projects. Travel occasionally between dealership locations to provide support. --- What We're Looking For We're more ...

New

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All JobsLevel 2 It Support JobsLevel 2 It Support Jobs in Wisconsin

Level 2 It Support information

See Wisconsin salary details

$14

$28

$45

How much do level 2 it support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 2 it support in Wisconsin is $28.31, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $31.78 per hour, depending on experience, location, and employer.

What types of issues does Level 2 IT Support typically handle compared to Level 1 support?

Level 2 IT Support handles more complex technical problems that cannot be resolved by Level 1 support, such as in-depth troubleshooting of software errors, network connectivity problems, and configuration issues. You will often work on escalated tickets, interact directly with end users for advanced diagnostics, and collaborate with Level 3 specialists for particularly challenging situations. This role requires a greater depth of technical knowledge and analytical skill. Being in Level 2 support gives you the chance to broaden your technical expertise and act as a mentor for junior team members, while also preparing you for potential advancement into specialist or system administrator roles.

What is a Level 2 IT Support?

A Level 2 IT Support job involves handling more complex technical issues that cannot be resolved by Level 1 support. This role includes troubleshooting hardware and software problems, assisting with network and server issues, and providing advanced user support. Level 2 technicians may also work with system administrators to escalate critical issues. Strong analytical skills and a deep understanding of IT systems are essential for this position.

What are the key skills and qualifications needed to thrive in the Level 2 IT Support position, and why are they important?

Level 2 IT Support professionals need in-depth technical knowledge of operating systems, networking, hardware troubleshooting, and customer service, often supported by experience or certifications like CompTIA A+, Network+, or Microsoft MCP. They are typically skilled in support ticketing systems, remote desktop tools, and system administration platforms. Strong analytical thinking, effective communication, and patience help them resolve advanced technical issues and guide users. These skills are crucial for ensuring efficient problem resolution, minimizing downtime, and providing a seamless user experience.

What are popular job titles related to Level 2 It Support jobs in Wisconsin? For Level 2 It Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Level 2 It Support jobs in Wisconsin look for? The top searched job categories for Level 2 It Support jobs in Wisconsin are:
Level 2 It Support jobs near you
Infographic showing various Level 2 It Support job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $58,891 per year, or $28.3 per hour.

IT Support Specialist II

maysteel

Allenton, WI • On-site

Full-time

Posted 23 days ago

Job description

We are looking for an IT support Specialist to join our team, check out the description!IT Support Specialist IIPosition Summary

We are seeking an experienced IT Support Specialist II to provide advanced technical support, lead IT projects, and serve as a senior resource within our IT team. This role is responsible for resolving complex hardware, software, and network issues, supporting enterprise applications, mentoring junior team members, and helping ensure the reliability and security of our IT environment.

Responsibilities
  • Provide advanced support for desktops, laptops, mobile devices, printers, Microsoft 365, Active Directory, networking, and enterprise applications.
  • Serve as the primary escalation point for complex technical issues.
  • Install, configure, maintain, and troubleshoot hardware, software, and user accounts.
  • Lead IT projects including system upgrades, deployments, and security initiatives.
  • Act as a Subject Matter Expert (SME) for assigned enterprise applications and platforms.
  • Create technical documentation and provide end-user and team training.
  • Mentor junior IT staff and support knowledge sharing.
  • Monitor system performance, recommend improvements, and support business continuity.
  • Collaborate with cross-functional teams and participate in an on-call rotation.
Qualifications
  • Associate's or Bachelor's degree in Information Technology or related field preferred.
  • Minimum of 5 years of IT support experience.
  • Strong knowledge of Windows, Microsoft 365, Active Directory, networking, VPN, endpoint security, and ticketing systems.
  • Experience supporting ERP, ITSM, and multi-site environments preferred.
  • Strong troubleshooting, communication, customer service, and organizational skills.
  • Manufacturing experience is a plus.
  • Ability to travel to company locations as needed.
Work Environment

This is an office-based position with occasional travel and participation in an on-call rotation.

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