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Full Time Help Desk Jobs in Wisconsin (NOW HIRING)

State of Wisconsin

IT Service Desk Analyst

Madison, WI · On-site +1

$33 - $42/hr

This full-time permanent position is located within the Bureau of Information Technology Services ... Various duties include staffing the IT Service Desk phone queue, helping diagnose and resolve ...

New

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

... * Full time benefits for part time work (for positions 60% FTE and higher). * Options for a ... Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Data Center Service Employment Type: Full Time Location: SMC Reporting To: Matt Hoye Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a Helpdesk Technician to provide ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$20 - $24/hr

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and ... Personal, Vacation, and Holiday paid time off for all full-time employees. * Onsite Aurora Health ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... Growth opportunities across multiple hotel properties in your market * Full-time associates also ...

Kohler Co.

Reception Desk Clerk II, The Serve

Kohler, WI · On-site

$14.25 - $17.50/hr

First Aidcertification is helpful. * Promote memberships, programs, events and DestinationKohler ... This is a full-time position working weekends and weekdays. Hours vary between 6:00 am - 9:00 pm.

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Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

Is a full time help desk a stressful job?

A full-time help desk position can be stressful due to the need to quickly resolve technical issues and manage multiple user requests. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the most commonly searched types of Help Desk jobs in Wisconsin?

The most popular types of Help Desk jobs in Wisconsin are:

What cities in Wisconsin are hiring for Full Time Help Desk jobs?

Cities in Wisconsin with the most Full Time Help Desk job openings:

Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Help Desk Engineer

Heritage Senior Living

West Allis, WI

Full-time

Re-posted 11 days ago

Heritage Senior Living (Wisconsin) rating

5.8

Company rating: 5.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

IT Help Desk Engineer | Full-Time Position

Heritage Senior Living | West Allis, WI

Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!

Heritage Senior Living is currently seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI!

As one of the country's industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living's goals are to enhance residents' quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia services. 

The Help Desk Engineer is responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Essential Duties and Responsibilities

  • Responding and logging to Helpdesk Emails & Phone Calls
  • Set up workstations (Laptops, Desktops, Printers, etc.)
  • Setup Mobile Devices (iPhones, Android) & MDM software
  • Setup Tablet Devices (iPads, Android)
  • Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
  • Train and Assist new users on how to use the computer, and software services we provide them
  • Develop training materials/manuals and facilitates information systems training
  • Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality
  • Setup & Assist in Audio & Visual needs when needed (Projectors, TV’s, PowerPoint, Conference Calls)
  • Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
  • Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
  • Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
  • Investigating, diagnosing and solving computer software and hardware faults
  • Ensure security and privacy of networks and computer systems
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages

Essential Functions

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communication: speaks clearly and hears at normal workplace volume
  • Written communication: writes at professional level and able to read and interpret written information.
  • Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
  • Ability to lift to 50 pounds on regular basis.
  • Ability to visually see reading materials, monitors, paper logs, etc.  Ability to see up to 50 feet.
  • Attendance/punctuality: must be able to work 8 to 12-hour days

To perform this job successfully, an individuals must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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