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Help Desk Manager Jobs in Wisconsin (NOW HIRING)

Hexacorp

Hiring Help Desk for Madison, WI

Madison, WI · On-site

$20.25 - $27.25/hr

Hiring Help Desk for Madison, WI Role: Help Desk Location: Madison, WI Working knowledge of ... Highly proficient with IT Asset Management Systems (e.g., Cherwell). Excellent verbal and ...

New

IntelliPro

Help Desk Technician

Menomonee Falls, WI · On-site

$20 - $27/hr

Responsibilities : • Identify, manage, escalate, and resolve technical issues in a timely and professional manner • Provide basic to intermediate technical support to clients • Troubleshoot ...

Zfinity Global

Help Desk -II

Madison, WI · On-site

$20.25 - $27.25/hr

Well qualified candidates will have 3 or more years'' experience in the following areas: · Experience Maintaining and managing IT hardware asset data in multiple systems, including IT Service ...

New

ExaSlate

Help Desk - II

Madison, WI · On-site

Working under supervision of the Business Office Manager of the Bureau of Information Technology Services (BITS), this position is primarily responsible for full lifecycle management of all of DHS ...

New

Robert Half

Help Desk/Desktop Support Analyst

De Pere, WI · On-site

$27.55 - $31.90/hr

We are looking for a Help Desk/Desktop Support Analyst to join a Contract assignment supporting a ... management platforms. • Provide onsite and remote technical support during rollout events ...

New

City of Kenosha

Help Desk/Network Technician

Kenosha, WI

$54K - $81K/yr

Ensures customer needs are met and documented properly Answers help desk inquiries via telephones ... Management reserves the right to assign employees in this classification to duties not listed above ...

City Brewing Co

IT Manager, Service Desk

La Crosse, WI · On-site

Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts ...

EXOS

Help Desk II (162193)

Madison, WI · On-site

Working under supervision of the Business Office Manager of the Bureau of Information Technology Services (BITS), this position is primarily responsible for full lifecycle management of all of DHS ...

New

O&H Danish Bakery

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems ... Support Intune and device management workflows * Troubleshoot connectivity, printing, and software ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Wisconsin

Help Desk Manager information

See Wisconsin salary details

$37.9K

$84.6K

$125.7K

How much do help desk manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for help desk manager in Wisconsin is $84,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $100,900.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Wisconsin? The most popular types of Help Desk jobs in Wisconsin are:
What are popular job titles related to Help Desk Manager jobs in Wisconsin? For Help Desk Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Wisconsin look for? The top searched job categories for Help Desk Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Help Desk Manager jobs? Cities in Wisconsin with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Wisconsin as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,565 per year, or $40.7 per hour.
Hiring Help Desk for Madison, WI

Hiring Help Desk for Madison, WI

Hexacorp

Madison, WI • On-site

$20.25 - $27.25/hr

Other

Posted 6 days ago

New

Job description

Hiring Help Desk for Madison, WI

Role: Help Desk
Location: Madison, WI

Working knowledge of IT services and environment in an enterprise setting.
Ability to lift 20 lbs. periodically throughout the day.
Ability to communicate in a clear, concise manner with customers/end-users of varying technical levels, both verbally and in writing.
Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders.
Highly proficient with IT Asset Management Systems (e.g., Cherwell).
Excellent verbal and interpersonal communications skills; ability to establish trust and mutual respect with others; ability to build and maintain good working relationships with staff, managers, administration, counties, vendors and the public.
Ability to work independently.

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