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Remote Cyber Security Help Desk information
Can you get a remote cyber security help desk job?
What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?
| Aspect | Remote Cyber Security Help Desk | Remote IT Support Specialist |
|---|---|---|
| Certifications | CompTIA Security+, CISSP, or equivalent | CompTIA A+, Network+, or similar |
| Work Environment | Customer support, security incident response, troubleshooting security issues | General IT troubleshooting, hardware/software support, network issues |
| Employer & Industry Usage | Cybersecurity firms, security teams in various industries | IT departments across multiple industries, tech companies |
Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.
What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?
What is a remote cyber security help desk?
What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Full-time
Medical, Dental, Retirement
Posted 13 days ago
Motorola Solutions rating
8.7
Based on 40 frontline employees who took The Breakroom Quiz
20th of 156 rated electronics manufacturers
Job description
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewAs one of the original FedRAMP accredited 3PAOs, we remain one of the few companies who have helped Cloud Service Providers successfully navigate the FedRAMP process. With successful assessments of IaaS, PaaS, and SaaS clouds, our experience covers every type of cloud environment. We also specialize in helping organizations engineer secure clouds to meet FedRAMP's demanding requirements.
Job Description
Join our team as a Cybersecurity Engineer, where you will execute and/or lead advanced security assessments for client information systems. You will apply deep technical and compliance expertise to evaluate, advise, and guide clients through FedRAMP, FISMA, and NIST RMF requirements. You will also lead technical discussions, mentor team members, and support secure cloud architecture and risk mitigation activities, with a primary focus on FedRAMP.
Key Responsibilities:
Engage directly with clients through verbal communication to perform interviews, lead assessment discussions, and provide expert guidance and solutions.
Utilize expertise in security engineering, secure architecture design, system and network security, authentication protocols, applied cryptography, and application security.
Conduct comprehensive security assessments by analyzing cybersecurity documentation and performing evidence collection, interviews, and testing to evaluate compliance with relevant standards such as FISMA, NIST RMF, and FedRAMP.
Perform system and network vulnerability scanning and analysis using automated and manual techniques with tools such as Nessus, ACAS, DB Protect, WebInspect, NMAP, and DISA STIGs/STIG Viewer.
Perform identification and application of vulnerability remediations, fix procedures, and when necessary mitigation techniques.
Identify, recommend, and validate vulnerability remediation actions, fix procedures, and mitigation strategies.
Lead compliance-related and technical discussions, demonstrating expert understanding of security frameworks, architectures, and control requirements.
Coordinate and guide cross-functional teams, ensuring effective collaboration, delivery, and communication.
Prepare clear, accurate, and original reports, attestations, and customer-facing documentation.
Inform customers of cybersecurity issues and concerns that need to be resolved and explain how compliance to various standards and frameworks is achieved.
Work independently or as part of a client delivery team in a fast-paced, deadline-driven, remote environment.
Preferred Qualifications:
Bachelor's Degree or 5+ years equivalent experience.
3+ years of experience in performing and/or participating in FISMA based security Assessment and Authorization (A&A) activities.
Must be a US Citizen and able to obtain an active SECRET Security Clearance.
Strong technical background in security engineering, secure architecture, system and network security, authentication protocols, applied cryptography, and application security.
Expert knowledge of Cloud Computing, FedRAMP, FISMA, NIST/DoD RMF, and NIST SP 800-series publications.
Intermediate experience with testing and assessment tools such as Nessus/ACAS, SCC, DISA STIGs/STIG Viewer, NMAP, and Acunetix.
Self-motivated and able to operate independently or as part of a team.
Ability to author original assessment reports, attestations, and compliance documentation.
Strong verbal communication, organizational, planning, and attention to detail skills.
Successful completion of the FedRAMP Baltimore Cyber Range.
Knowledge of the Software Development Lifecycle (SDLC) as it relates to Information Security and Information Assurance.
Able to travel up to 25% as required for various client engagements.
Must hold one other advanced certification such as CISA, CISM, etc. in accordance with the A2LA R311.
The candidate must have at least one industry certification from the following list:Cisco Certified Network Associate Security (CCNA Security).
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Cyber Security Operations (CCNA Cyber Ops)
Cybersecurity Analyst (CySA+)
GIAC Certified Incident Handler (GCIH)
GIAC Systems and Network Auditor (GSNA)
GIAC Certified Intrusion Analyst (GCIA)
Certified Information Systems Auditor (CISA)
Certified Information System Security Professional or Associate (CISSP or Associate)
Certified Secure Software Lifecycle Professional (CSSLP)
Certified Information Systems Security Officer (CISSO)
CyberSec First Responder (CFR)
CompTIA Advanced Security Practitioner Continuing Education (CASP+) Continuing Education (CE)
CompTIA Cloud+ (Cloud+)
Global Industrial Cyber Security Professional (GICSP)
Securing Cisco Networks with Threat Detection Analysis (SCYBER)
Target Base Salary Range: $90,000 - $100,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-JM3
#LI-REMOTE
Basic Requirements
Required Skills:
High School diploma, Bachelor's Degree in Computer Science, Engineering, Information Systems, or Technology required.
Must be a U.S. citizen with the ability to obtain a necessary security clearance as required by our government customers.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
What Motorola Solutions employees say
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Benefits
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Get the full story on Breakroom
About Motorola Solutions
Sourced by ZipRecruiter
At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1928