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Remote Cyber Security Help Desk Jobs in Madison, WI

UWHealth

Service Desk Specialist

Madison, WI · On-site +1

Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in ... Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for ...

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Functional understanding of core Information/Cybersecurity concepts such as: * Confidentiality ...

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Functional understanding of core Information/Cybersecurity concepts such as: * Confidentiality ...

Wisconsin

Director of Information Technology

Madison, WI · On-site +1

... websites, cybersecurity, technical support, systems integration, and business analysis. We are ... help improve programs, processes, and services. Remote work is an option for this position on a ...

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All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Madison, WI

Remote Cyber Security Help Desk information

See Madison, WI salary details

$45.3K

$93.9K

$146.1K

How much do remote cyber security help desk jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote cyber security help desk in Madison, WI is $93,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,100.00 and $112,900.00 per year, depending on experience, location, and employer.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the most commonly searched types of Cyber Security Help Desk jobs in Madison, WI?

The most popular types of Cyber Security Help Desk jobs in Madison, WI are:

What are popular job titles related to Remote Cyber Security Help Desk jobs in Madison, WI?

For Remote Cyber Security Help Desk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Madison, WI look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Cyber Security Help Desk jobs?

Cities near Madison, WI with the most Remote Cyber Security Help Desk job openings:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Madison, WI as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $93,881 per year, or $45.1 per hour.

Service Desk Specialist

UWHealth

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Work Schedule: 
100% FTE, day shift working Wednesday - Friday from 9a - 7:30p and Saturday from 7a - 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We've included a link below to view the full list of approved remote work states.  

Approved Remote Work States Listing


Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:

  • Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
  • Troubleshoot and resolve hardware, software, account access, and application-related issues
  • Deliver exceptional customer service by communicating clearly, professionally, and empathetically
  • Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

At UW Health, you will have:
 

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
  • Full time benefits for part time work (for positions 60% FTE and higher). 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement
  • The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
 
Qualifications
  • Associate's Degree in Healthcare, Information Technology, Business, or related field Required
  • Two (2) years' combination of relevant experience and education may be considered in lieu of degree
  • Bachelor's Degree or Master's Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred
Work Experience
  • Demonstrated success supporting MS Office applications in a corporate environment Required
  • Demonstrated success working with a ticketing system for technical management support Required
  • Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required
  • Demonstrated success in utilizing resources to assist in resolving IT issues Required
  • Demonstrated success in mentoring peers Required
  • Experience in a health care setting Preferred
Licenses & Certifications
  • Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred
Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description
UW Hospital and Clinics benefits

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