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Remote Cyber Security Help Desk Jobs in Madison, WI

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Functional understanding of core Information/Cybersecurity concepts such as: * Confidentiality ...

Wisconsin

Director of Information Technology

Madison, WI · On-site +1

... websites, cybersecurity, technical support, systems integration, and business analysis. We are ... help improve programs, processes, and services. Remote work is an option for this position on a ...

All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Madison, WI

Remote Cyber Security Help Desk information

See Madison, WI salary details

$45.3K

$93.9K

$146.1K

How much do remote cyber security help desk jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote cyber security help desk in Madison, WI is $93,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,100.00 and $112,900.00 per year, depending on experience, location, and employer.

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the most commonly searched types of Cyber Security Help Desk jobs in Madison, WI?

The most popular types of Cyber Security Help Desk jobs in Madison, WI are:

What are popular job titles related to Remote Cyber Security Help Desk jobs in Madison, WI?

For Remote Cyber Security Help Desk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Madison, WI look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Cyber Security Help Desk jobs?

Cities near Madison, WI with the most Remote Cyber Security Help Desk job openings:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,881 per year, or $45.1 per hour.

Customer Success Manager

Sprocket Security

Madison, WI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Location: Madison Office Preferable or Remote within USA

Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing so, penetration testing. Sprocket Security prioritizes offensive security for enterprises, empowering them to build robust defense strategies based on individual business risk.

How - At Sprocket Security, we've built an expert-driven Continuous Penetration Testing platform that blends cutting-edge automated and manual testing methods.

Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive product adoption, account health, retention, and growth, serving as each customer's trusted advocate and primary business relationship. Just as importantly, you will help design the customer success playbooks that enable Sprocket to deliver a high-quality customer experience as our base grows. This is a key role in the company for someone energized by customer relationships, building new systems and process, and having ownership of an end to end customer journey.

Responsibilities:
  • Portfolio ownership: Serve as the named point of contact for a book of accounts, guiding each to realize value from our platform.
  • Time to value: Set customers up for a strong start and ensure they reach meaningful value early in the relationship.
  • Adoption: Ensure customers are enabled to realize value through the Sprocket platform and stay continuously engaged throughout the partnership.
  • Account health: Proactively monitor customer health and usage, track it over time, and surface at-risk and expansion-qualified accounts early.
  • Relationship and communication: Be the customer's advocate and primary business contact, keeping them informed with proactive, meaningful communication throughout the engagement.
  • Business reviews: Plan and run regular business reviews (QBRs) anchored to each customer's goals and progress.
  • Renewals: Own the renewal cycle for your book: forecast accurately, run renewals proactively, prioritize multi-year opportunities, and protect net revenue retention. Partner with Sales on pricing and scope as needed.
  • Expansion: Identify and pursue upsell opportunities and see them through to close, partnering with Sales.
  • Advocacy and referrals: Build customer referral, reference, and NPS momentum.
  • Voice of the customer: Capture feedback and partner with Product and Engineering to prioritize fixes and influence the roadmap.
  • Process building: Create and refine the repeatable customer success playbooks, templates, and CRM workflows that scale the function.
Requirements:

Required:

  • 2+ years in Customer Success, Account Management, Sales Engineering, Implementation, or a comparable post-sales role at a cybersecurity company.
  • Track record managing a sizable book (50+ accounts) leading technical discussions and owning renewals and expansion targets.
  • Functional understanding of core Information/Cybersecurity concepts such as:
    • Confidentiality, integrity, availability, and privacy.
    • Basic risk management principles.
    • Awareness of industry regulations and frameworks such as PCI-DSS, HIPAA, HITRUST, OWASP, Critical Security Controls, and NIST CSF.
  • Basic Network+ level knowledge such as:
    • DNS, domain names, host names and subdomains, IP blocks (CIDR notation), RFC 1918 address spaces, and TCP ports/services.
  • Customer-centric mindset: a genuine drive to ensure customers succeed and to exceed expectations.
  • Strong communication: explains complex ideas clearly in writing and live, with both practitioners and executives.
  • Organized project manager: can run many accounts in parallel without dropping the ball.
  • Process and tooling fluency: comfortable in a CRM (HubSpot a plus) and building scalable, repeatable workflows.
  • Problem-solver and collaborator who thrives working across Sales, Product, and Engineering.

Preferred:

  • Familiarity with usage- and health-based expansion plays.
  • Experience with Customer Success tools and processes such as Gainsight, ChurnZero, NPS scoring.
  • Experience with AI tools such as Claude to scale efficiencies and manual work.
Benefits:
  • Unlimited PTO for healthy work/life balance.
  • Company contribution to 401k (immediate eligibility, no one should have to wait to start saving).
  • 75% company contribution for health insurance for employees and 50% for dependents.
  • 100% company contribution for dental and vision.
  • Flexible working hours.
  • Support for your career development with paid training, conferences, certifications, etc.
Location:
  • Madison office preferable or remote within USA

Ready to Trailblaze the Cybersecurity Frontier? If you're passionate about cybersecurity and eager to make an impact in the industry, we want you on our team. Apply now at Sprocket Security and join the revolution of safeguarding businesses from cyber threats!

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