Remote Cyber Security Help Desk Jobs in Madison, WI

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Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
Technical Integration Engineer IV (Inst) (MSN)
Job Summary:
Join the User Services team within the University of Wisconsin-Madison Division of Information Technology (DoIT). User Services delivers frontline technology support, endpoint services, productivity solutions, and customer-focused IT services that enable teaching, learning, research, and administration across the university.
In this role, you will architect, deploy, and maintain our secure M365 tenant to meet compliance requirements in support of campus research. You will also lead operational support, collaborate with campus stakeholders to refine service delivery, and deliver high-touch, customer-focused technology solutions. You will also assist in the support and management of other campus services.
DoIT values collaboration, inclusivity, accountability, and service excellence. As part of User Services, you will work in a highly collaborative environment where staff are empowered to solve problems, improve processes, and contribute to strategic technology initiatives that support UW-Madison's mission. Our team is dedicated to building trusted partnerships across campus while delivering reliable, accessible, and user-centered technology services.
The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA), which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee. This position is expected to work 20% onsite and 80% remote.
The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.
Key Job Responsibilities:

• Serves as the main expert point of contact with external stakeholders, leadership, vendors, peer institutions, and IT partners regarding high-level system integrations. Identifies needs, provides solution options and strategic direction, and communicates issue updates and resolutions

• Plans and directs staff implementation of complex enterprise technical projects

• Integrates, designs, reviews, troubleshoots, monitors, and resolves highly complex, strategically significant, and innovative enterprise-wide supported services, systems, networks, and application problems according to established processes and procedures

• Designs large components and/or coordinates the running, maintaining, and operating of technical systems and infrastructure

• Maintains documentation on the system security plan (SSP), including updating documentation as needed for changes that impact the SSP.

• Researches, consults, prototypes, and develops new and advanced standards-based technology initiatives and problem resolution across multiple systems

• Produces and gathers evidence as needed for meeting assessor requirements.

Department:
Division of Information Technology, User Services, Productivity and Collaborative Solutions (PCS)
User Services offers client-centered services to support the academic, administrative, and research needs of the campus community. We provide a wide range of consultation and user support services for campus clients through our Help Desk, InfoLabs, Product Management and Departmental Support services. We also provide and support enterprise Software as a Service (SaaS) applications to enable and enhance collaboration and communications among the UW-Madison campus community.
PCS specializes in technologies that enable individuals and organizations to work more efficiently and effectively. Core services include Microsoft 365, Google Workspace, chat, personal document storage, email lists, and surveys. Work products include system acquisition and implementation, technical architecture and design, application integration, custom software development, consulting, project management, and support of production enterprise system environments.
Compensation:
Starting salary will be based on experience and qualifications. Well qualified applicants can anticipate to earn between $115,000 - $140,000, with final salary based on experience and qualifications.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/).
Required Qualifications:

• Candidates must be U.S. citizens
• Demonstrated experience implementing, assessing, or supporting compliance with cybersecurity frameworks.
• Experience managing end-to-end SaaS security, including identity & access management (IAM), endpoint defense, vulnerability assessments, continuous monitoring, encryption, and incident response.
• Experience developing, maintaining, and reviewing security policies, procedures, system security plans (SSPs), plans of action and milestones (POA&Ms), and audit evidence to support compliance assessments.
• Experience identifying security risks, evaluating control effectiveness, and coordinating remediation activities across technical and business stakeholders.
• Experience administering or supporting enterprise technologies such as Microsoft 365, Windows systems, cloud platforms, identity services, endpoint management solutions, or security tools used in regulated environments.
• Demonstrated experience communicating technical security requirements to non-technical audiences and partner effectively with IT teams, leadership, vendors, and external assessors.

Preferred Qualifications:

• Hands-on experience with Microsoft Purview for compliance and governance functions (e.g., Information Protection, DLP, Compliance Manager, audit logging) to support SSP, POA&M, and audit-evidence requirements.
• Hands-on experience deploying and managing a cloud-based endpoint management platform, such as Microsoft Intune, including device compliance policies and configuration baselines in a regulated environment.
• Hands-on experience administering an identity platform, such as Microsoft Entra ID, including conditional access, privileged identity management, and MFA enforcement, or an equivalent identity provider.
• Professional experience in supporting these tools in a regulated environment (for example, HIPAA or FISMA)

Education:
Bachelor's Degree Preferred Minimum
How to Apply:
Click on the "Apply" button to start the application process.
You will be prompted to upload the following documents:
-Resume
-Letter of Qualifications
Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.
This position has been identified as a position of trust. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years.
Please note that, per the CMMC Initiative, successful candidates may have access to NOFORN data and therefore must be a U.S. citizen. While Permanent Residents and Green Card Holders are identified as U.S. persons, they cannot have access to NOFORN data.
Successful applicants are responsible for ensuring their eligibility to work in this position on or before the effective date of appointment. University sponsorship is not available for this position
Please monitor your email for a follow-up survey to confirm your eligibility for this position. In order to be considered, please complete the survey by 12 PM CST on August 21, 2026.
Contact Information:
DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.