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It Support Level 1 Jobs in Wisconsin (NOW HIRING)

Robert Half

IT Support Manager

Madison, WI · On-site

Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance ... Provide hands-on second-level technical support for Windows endpoints, hardware, software ...

SHINE Technologies, LLC

IT Support Specialist

Madison, WI · On-site

$25 - $28/hr

Our salary ranges are determined by role, level, and location. Duties and Responsibilities of the IT Support Specialist: Technical Support and Troubleshooting * Provide advanced troubleshooting and ...

6AM City, LLC

WI · On-site

$90 - $120/hr

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professi ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

Our salary ranges are determined by role, level, and location. Duties and Responsibilities of the IT Support Specialist: Technical Support and Troubleshooting • Provide advanced troubleshooting and ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

AprilAire

IT Support Technician

Madison, WI

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our Madison-area facilities and our Poynette facility. You'll help coworkers solve everyday technology ...

EYE CLINIC OF WISCONSIN

IT Support Specialist

Wausau, WI · On-site

$21 - $29/hr

IT Support Specialist Department: Administration / Information Technology Reports To: IT & Security ... Preferred: * One or more years of help desk, desktop support, field support, healthcare IT, or ...

Eye Clinic of Wisconsin

IT Support Specialist

Wausau, WI · On-site

$21 - $29/hr

IT Support Specialist Department: Administration / Information Technology Reports To: IT amp ... Preferred: * One or more years of help desk, desktop support, field support, healthcare IT, or ...

maysteel

IT Support Specialist II

Allenton, WI · On-site

We are looking for an IT support Specialist to join our team, check out the description! IT Support Specialist IIPosition Summary We are seeking an experienced IT Support Specialist II to provide ...

MPE-Inc

IT Support Technician

Milwaukee, WI · On-site

$23 - $28/hr

The IT Support & Systems Technician provides hands‑on technical support across office, warehouse, and manufacturing environments. This role serves as the first point of contact for IT issues and ...

TEKsystems

It Support Analyst

De Pere, WI · On-site

$30 - $36/hr

This role combines traditional IT support responsibilities with endpoint management, device ... Application Deadline This position is anticipated to close on Sep 1, 2026. About TEKsystems We're ...

New

TEKsystems

It Support Analyst

De Pere, WI

$30 - $36/hr

This role combines traditional IT support responsibilities with endpoint management, device ... Application Deadline This position is anticipated to close on Sep 1, 2026. About TEKsystems We're ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Today, our team of nearly 500 employees works together across multiple locations with one shared ...

Kayser Ford

IT Support Specialist

Madison, WI · On-site

Technology Support Specialist Help our people do their best work. At Kayser Automotive Group, we ... Today, our team of nearly 500 employees works together across multiple locations with one shared ...

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All JobsIt Support Level 1 JobsIt Support Level 1 Jobs in Wisconsin

It Support Level 1 information

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$14

$25

$37

How much do it support level 1 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it support level 1 in Wisconsin is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $28.65 per hour, depending on experience, location, and employer.

What is an IT Support Level 1?

An IT Support Level 1 job involves providing basic technical assistance and troubleshooting for hardware, software, and network issues. Professionals in this role handle user support requests, resolve common technical problems, and escalate complex issues to higher-level support teams when necessary. They assist with system configurations, password resets, and basic diagnostics to ensure smooth IT operations. Strong communication, problem-solving skills, and knowledge of common IT systems are essential for success in this position.

What are the typical daily responsibilities of an IT Support Level 1?

An IT Support Level 1 technician is primarily responsible for responding to user inquiries, diagnosing and resolving basic hardware and software issues, and escalating more complex problems to higher-level support teams. Daily tasks often include logging and tracking support tickets, assisting with password resets, installing approved software, and maintaining documentation of issues and resolutions. You may also provide in-person or remote support depending on the company's setup and help train end-users on simple IT procedures. This role is an excellent entry point for building technical skills and gaining exposure to a wide range of IT issues in a collaborative team environment.

What are the key skills and qualifications needed to thrive in the IT Support Level 1 position?

To thrive as an IT Support Level 1, you need foundational knowledge of computer hardware, software, troubleshooting techniques, and typically a diploma or certification in IT or a related field. Familiarity with help desk ticketing systems, operating systems like Windows and Mac OS, and basic networking tools is valuable, and certifications such as CompTIA A+ are often preferred. Strong communication skills, patience, and a customer-focused mindset help you excel in assisting users and translating technical issues into understandable terms. These skills enable efficient problem resolution, positive user experiences, and smooth operation of IT services within an organization.

Is IT support a good entry-level job?

IT Support Level 1 is commonly considered a good entry-level position in the tech industry, as it provides foundational skills in troubleshooting, customer service, and technical tools like ticketing systems. It often requires minimal prior experience and can serve as a stepping stone to higher IT roles or certifications such as CompTIA A+.

What are the easiest entry-level IT Support Level 1 jobs?

Entry-level IT Support Level 1 jobs typically involve basic troubleshooting, hardware setup, and user support, often requiring minimal prior experience. These roles usually require foundational knowledge of operating systems, common software, and basic networking, with certifications like CompTIA A+ being beneficial. They are suitable for individuals starting a career in IT and often offer on-the-job training.

What does level 1 IT support do?

Level 1 IT support involves handling basic technical issues, such as troubleshooting hardware and software problems, resetting passwords, and providing general user assistance. Support staff typically use remote tools and ticketing systems to resolve common issues quickly and escalate more complex problems to higher support levels.

What are the most commonly searched types of It Support Level 1 jobs in Wisconsin?

The most popular types of It Support Level 1 jobs in Wisconsin are:

What are popular job titles related to It Support Level 1 jobs in Wisconsin?

For It Support Level 1 jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching It Support Level 1 jobs in Wisconsin look for?

The top searched job categories for It Support Level 1 jobs in Wisconsin are:

It Support Level 1 jobs near you
Infographic showing various It Support Level 1 job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,630 per year, or $25.3 per hour.

IT Support Manager

Robert Half

Madison, WI • On-site

Full-time

Posted 8 days ago

Job description

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary IT contact for plant leadership, and oversee Service Desk performance, technical escalations, endpoint management, and IT support across multiple locations.


This is a hands-on leadership role for someone who can manage people and processes while also troubleshooting technical issues and coordinating with other IT teams.


What You'll Do

  • Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and service quality.
  • Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance management, and technical development.
  • Serve as the primary IT support contact for plant leadership and production teams.
  • Manage escalations for complex technical and plant-impacting issues, coordinating with Infrastructure, Security, Applications, ERP, vendors, and other IT teams.
  • Coordinate IT support across manufacturing locations, including onsite coverage, remote support, equipment moves, technology rollouts, and plant projects.
  • Support plant-facing technology including PCs, laptops, scanners, printers, mobile devices, label printing, and other production endpoints.
  • Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support.
  • Oversee end-user asset lifecycle management, including procurement, imaging, deployment, refresh, retirement, and secure disposal.
  • Maintain accurate asset records and leverage Microsoft Intune for endpoint management and lifecycle tracking.
  • Provide hands-on second-level technical support for Windows endpoints, hardware, software, peripherals, and basic networking.
  • Coordinate technology changes around production schedules, outage windows, and business priorities.
  • Leverage Microsoft Copilot and other AI tools to improve support efficiency, documentation, and ticket analysis.
  • Manage vendor relationships and warranty repairs as needed.
  • Participate in on-call support and travel between manufacturing locations as needed.


  • 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or supervising a support team.
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field preferred.
  • Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs.
  • Hands-on experience with endpoint management, imaging/deployment, hardware and software troubleshooting, and remote support.
  • Experience with Microsoft Intune, Entra ID, Active Directory, Windows 11, and Microsoft 365.
  • Working knowledge of IT asset management and endpoint lifecycle processes.
  • Familiarity with LAN, wireless, VPN, mobile devices, and MDM technologies.
  • Strong leadership, communication, customer service, and problem-solving skills.
  • Ability to build relationships with plant leadership, vendors, and cross-functional IT teams.
  • Manufacturing or plant IT experience preferred.
  • ITIL Foundation or A+ certification preferred but not required.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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