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Application Support Jobs in Wisconsin (NOW HIRING)

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

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Application Support information

See Wisconsin salary details

$31.3K

$162.7K

$207.9K

How much do application support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for application support in Wisconsin is $162,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,000.00 and $206,900.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
What are the most commonly searched types of Application Support jobs in Wisconsin? The most popular types of Application Support jobs in Wisconsin are:
What are popular job titles related to Application Support jobs in Wisconsin? For Application Support jobs in Wisconsin, the most frequently searched job titles are:
What cities in Wisconsin are hiring for Application Support jobs? Cities in Wisconsin with the most Application Support job openings:
Infographic showing various Application Support job openings in Wisconsin as of August 2026, with employment types broken down into 39% Full Time, 44% Part Time, and 17% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $162,696 per year, or $78.2 per hour.

Application Support Scientist

Danaher

Madison, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Danaher rating

7.7

Company rating: 7.7 out of 10

Based on 29 frontline employees who took The Breakroom Quiz


Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role contributes to the success of SCIEX's accurate mass product portfolio and partners with Sales, Service, and Product teams to deliver pre-sales support, customer presentations, and technical expertise

This position reports to the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role.

In this role, you will have the opportunity to:

  • Prepare and deliver customer demonstrations showcasing SCIEX LC/MS products and workflows. Provide on-site training for customers on SCIEX hardware and software platforms and offer ongoing support to ensure customer satisfaction and product efficiency.
  • Work with business and sales units to pinpoint areas needing growth, identifying key application areas.
  • Investigate and develop comprehensive solutions (including sample preparation, analytical methods, and reporting) for internal use or customer deployment and collaborate with colleagues in different regions to develop a full suite of application solutions.
  • Assist in defining and developing new hardware and software products, thoroughly test these new products within both the nominal and accurate mass product portfolio.
  • Participate in scientific conferences, seminars, and training programs to stay updated and contribute to the scientific community.

The essential requirements of the job include

  • Bachelor's, Master's, or Ph.D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field
  • 2+ Experience with mass spectrometry, liquid chromatography (LC-MS), and other analytical techniques with strong understanding of method development, validation, and troubleshooting for LC-MS/MS methods
  • Ability to present scientific data clearly to diverse audiences and build strong relationships with customers and internally within SCIEX
  • Proven capacity to troubleshoot instrumentation and application-related issues
  • Experienced with small molecule quantitation on triple quadrupoles

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

  • The job function includes up to 50% of travel in North America if based local to the demo sites in Marlborough, MA or Golden, CO. If based remotely, job function includes travel up to 75%.
  • Possess a current driver license with an acceptable driving record.

It would be a plus if you also possess previous experience in:

  • Using SCIEX instrumentation and software
  • Knowledge of clinical market trends, assays, and laboratory workflows and Prior experience working in a University Core Facility
  • Experience in training and supporting customers on instrumentation and software

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range OR the hourly range for this role is $74k-$92K This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.


For more information, visit www.danaher.com.


Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


The U.S. EEO posters are available here.


For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.


We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.


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About Danaher

Sourced by ZipRecruiter

We are a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. A global family of more than 20 operating companies, we drive meaningful innovation in some of today's most dynamic, growing industries.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1984