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Application Support Manager Jobs in Wisconsin (NOW HIRING)

Danaher

Application Support Scientist

Madison, WI · On-site

... the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role. In this role, you will have the ...

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Application Support Manager information

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$61.6K

$108K

$167K

How much do application support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for application support manager in Wisconsin is $108,016.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,800.00 and $128,200.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Wisconsin? The most popular types of Application Support jobs in Wisconsin are:
What job categories do people searching Application Support Manager jobs in Wisconsin look for? The top searched job categories for Application Support Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Application Support Manager jobs? Cities in Wisconsin with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,016 per year, or $51.9 per hour.

Enterprise Application Delivery and Support Manager

Nicolet National Bank

Green Bay, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Nicolet National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

65th of 170 rated banks

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Enterprise Application Delivery & Support Manager leads the delivery, lifecycle management, support, and continuous improvement of Nicolet's enterprise application portfolio. Serving as a hands-on player-coach, this role provides leadership across application delivery, platform administration, operational support, and vendor-managed services.
The manager is accountable for application health, reliability, supportability, security, and modernization, ensuring enterprise applications align with business objectives, technology standards, and regulatory requirements. Working closely with product owners, architecture, infrastructure, cybersecurity, development teams, and business partners, this role drives application lifecycle management, delivery governance, operational excellence, and service performance while developing a high-performing support and administration team.
As an Enterprise Application Delivery and Support Manager, you will:
Application Delivery & Lifecycle Management
  • Lead the end-to-end lifecycle of enterprise applications, including implementation, enhancement, support, modernization, and retirement.
  • Partner with business and technical stakeholders to establish application roadmaps, delivery priorities, and investment plans.
  • Lead delivery planning, backlog management, release coordination, and major technology initiatives.
  • Balance enhancement requests, operational support, technical debt remediation, compliance requirements, and strategic initiatives.
  • Drive modernization, automation, optimization, and continuous improvement efforts.
  • Ensure appropriate application ownership, documentation, operational readiness, and support transitions.
  • Contribute directly to complex initiatives, issue resolution, vendor engagements, and cross-functional technology projects.

Application Support & Service Governance
  • Lead teams responsible for application administration, Tier 2 support, vendor coordination, and operational support activities.
  • Establish support governance, operational standards, escalation procedures, and service expectations across the application portfolio.
  • Monitor application availability, service performance, support trends, and operational health metrics.
  • Drive incident, problem, change, and release management practices in partnership with service management teams.
  • Facilitate root cause analysis efforts and ensure corrective actions are implemented and tracked to completion.
  • Continually improve support processes, knowledge management, automation opportunities, and user experience.
  • Ensure application support models remain scalable, sustainable, and aligned with business needs.

Platform & Vendor Management
  • Ensure applications align with enterprise architecture standards, security requirements, and technology strategy.
  • Drive governance for platform configurations, integrations, upgrades, and releases.
  • Manage relationships with vendors, implementation partners, and managed service providers.
  • Oversee vendor performance, licensing, renewals, contracts, and support agreements.
  • Evaluate platform capabilities, vendor roadmaps, and optimization opportunities.
  • Support budgeting, forecasting, portfolio rationalization, and technology investment decisions.
Risk, Security & Compliance
  • Ensure applications operate in accordance with security standards, regulatory requirements, and internal policies.
  • Partner with cybersecurity, risk, compliance, and audit teams to address findings and mitigate risk.
  • Maintain required documentation, operational procedures, and disaster recovery capabilities.
  • Support audits, examinations, risk assessments, and remediation activities.
  • Monitor and coordinate resolution of vulnerabilities, technology risks, and compliance issues.
Team Leadership & Coaching
  • Serve as a player-coach for application administrators, analysts, support professionals, and technical specialists.
  • Provide leadership, mentoring, and professional development while remaining actively engaged in delivery and operational activities.
  • Develop team capabilities in application management, service management, troubleshooting, and vendor management.
  • Foster a culture of accountability, ownership, collaboration, customer service, and continuous improvement.
  • Establish clear roles, responsibilities, performance expectations, and operational standards.
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.

Supervisory Responsibilities:
  • Directly supervise the Application Support, and System Administrator Teams in accordance with Nicolet's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, mentoring and development planning; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related field.
  • 8+ years of progressive technology leadership experience with responsibility for enterprise applications, business systems, cloud networking, or application support functions.
  • 5+ years of people leadership experience managing technical teams, or application support organizations.
  • Experience leading enterprise application portfolios, SaaS platforms, and third-party vendor relationships.
  • Experience implementing Agile, Kanban, Scrum, or hybrid work management frameworks.
  • Strong understanding of application lifecycle management, service management, and operational support practices.
  • Experience managing budgets, technology investments, and vendor contracts.
  • Excellent communication, stakeholder management, and executive presentation skills.
  • Must be able to work fully in-office

Preferred Qualifications
  • Experience within financial services, banking, credit unions, insurance, or other highly regulated industries.
  • Knowledge of core banking platforms, enterprise content management platforms, workflow automation, cloud infrastructure, CRM platforms, data platforms, and enterprise integration technologies. e.g. Fiserv, Salesforce, ServiceNow, Microsoft, and Snowflake.
  • Experience with ITIL, Agile, Lean, or related service management and delivery methodologies.
  • Familiarity with cloud-based application platforms, cybersecurity practices, and regulatory requirements relevant to financial institutions.
  • Professional certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMP, ITIL, or related credentials

Benefits:
  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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