Application Support Jobs in Wisconsin (NOW HIRING)

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications, including quick resolution of application issues to drive stability, efficiency, and effectiveness.
• Maintains application systems that have completed the development stage and are running in daily operations.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
• Performs start‑of‑day checks, continuous monitoring, regional handover, and same‑day risk reconciliations.
• Develops and maintains technical support documentation and identifies ways to maximize application potential.
• Assesses risk and impact of production issues, escalates to business and technology management in a timely manner, and ensures storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution, reviews and develops application contingency planning, and partners with development and production support areas to prioritize bug fixes and tooling requirements.
• Participates in application releases from development through testing and deployment into production, and engages in post‑implementation analysis to ensure successful system design and functionality.
• Considers implications of technology applications to the current environment, identifies risks, vulnerabilities, and security issues, and communicates impact.
• Ensures essential procedures are followed, helps define operating standards and processes, and acts as a liaison between users, internal technology groups, and vendors.
• Raises problems to appropriate technology and business teams while adhering to Service Level Agreements, acts as an advisor or coach to new or lower‑level analysts, and provides evaluative judgment in complicated situations.
• Directly impacts the business by ensuring the quality of work provided by self and others, exhibits sound communication and diplomacy skills, and is actively involved in support projects covering stability, efficiency, and effectiveness initiatives.
• Performs other duties and functions as assigned, operates with limited direct supervision, exercises independence of judgment and autonomy, acts as SME to senior stakeholders and/or other team members, and appropriately assesses risk when business decisions are made.

• 5–8 years of experience in an application support role.
• Experience installing, configuring, or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.
• Effective written and verbal communication skills, including the ability to explain technical issues in simple terms to non‑IT staff.
• Demonstrated analytical skills, issue tracking, and reporting using tools. Knowledge/experience of problem management tools and good all‑round technical skills.
• Ability to plan and organize workload and effectively share information with support team members and other technology teams.
• Consistently demonstrates clear and concise written and verbal communication skills and can communicate appropriately to relevant stakeholders.

• Bachelor’s/University degree or equivalent experience.

• Skills: UNIX/Linux, UNIX/Linux/Windows, advanced scripting, automation, debugging, OS administration certifications, SQL/Oracle/Sybase, advanced query writing, data analytics and reporting, programming languages – Shell scripting, Perl, C or C++ familiarity, C#, .Net, Java, HTML5 familiarity; minimum 4–5 years hands‑on experience in these skills.
• Competencies: Strong social, positive, can‑do attitude; effective communication at all levels; good interpersonal skills; ability to work under stress; ability to build professional networks.
• Experience in technical production support roles preferably within a large scale, global financial services organization and in a high‑availability/critical environment.
• Experience providing communications across business and technology partners at varying levels, participating in incident response lifecycle, reducing MTTR, implementing and enhancing monitoring, logging, and alerting solutions, defining and tracking SLIs and SLOs.
• Strong knowledge of SRE best practices, change management, and compliance with security, policy, and regulatory requirements.
• Experience supporting wealth‑management application domains, coordinating with vendor support teams, leading COB testing of in‑house and vendor applications, and overseeing production team performance.
• Experience with incident, problem, change, and release management, diagnostics and analytical tools, automated deployment tools, and on‑call rotations including weekend coverage.

• Working knowledge of Cloudera components: HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
• Knowledge of cluster performance tuning, capacity planning, and bottleneck analysis.
• Daily performance monitoring of the cluster, implementing best practices, ensuring stability, and creating/analyzing performance metrics.
• Hands‑on experience supporting applications built on Hadoop.

Primary Location: Irving, Texas, United States.
Full time salary range: $96,400.00 – $144,600.00.
In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding employee benefits, visit citibenefits.com. Offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.