Application Support Jobs - What Are They and How to Get One

By ZipRecruiter Marketplace Research Team

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

Application support can be an excellent job if you enjoy analyzing computer software applications. As an application support analyst or specialist, your job duties include providing user support for specific software programs, testing the functionality of application services, and evaluating the functional requirements of the application. The career typically requires a bachelor’s degree in computer science, software engineering, or a related field and experience with a wide range of software applications. Additional qualifications include strong technical, analytical, and interpersonal skills.