... technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and ...
... technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and ...
... technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and ...
... technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and ...
About The Role As a enterprise technical support engineer, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems ...
About The Role As a enterprise technical support engineer, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out systems ...
Enterprise Technical Support Engineer
San Francisco, CA · On-site
$160 - $180/hr
About The Role As an enterprise technical support specialist, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out ...
Enterprise Technical Support Engineer
San Francisco, CA · On-site
$160 - $180/hr
About The Role As an enterprise technical support specialist, you will work closely with our enterprise customers and engineers to resolve their most complex issues. You will also help build out ...
Enterprise Sales Representative
Cerritos, CA · On-site
$69K/yr
Aptitude for learning the Spectrum product suite * Ability to translate technical information for ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Enterprise Sales Representative
Cerritos, CA · On-site
$69K/yr
Aptitude for learning the Spectrum product suite * Ability to translate technical information for ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Enterprise Account Executive
Cerritos, CA · On-site
$69K/yr
Aptitude for learning the Spectrum product suite * Ability to translate technical information for ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Enterprise Account Executive
Cerritos, CA · On-site
$69K/yr
Aptitude for learning the Spectrum product suite * Ability to translate technical information for ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Strategic Major Account Executive, Spectrum Business
Cerritos, CA · On-site
$69K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Strategic Major Account Executive, Spectrum Business
Cerritos, CA · On-site
$69K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Strategic Major Account Executive, Spectrum Business
Cerritos, CA · On-site
$69K - $136K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Strategic Major Account Executive, Spectrum Business
Cerritos, CA · On-site
$69K - $136K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... our success, supporting all aspects of their well-being at every stage of life. A qualified ...
Sr. Enterprise Risk Management Engineer
El Segundo, CA · On-site
$111K - $152K/yr
... supports the United States Space Force with integration of end-to-end missions through the development of standards, MOSA strategies, enterprise technical baselines, spectrum management, space debris ...
Sr. Enterprise Risk Management Engineer
El Segundo, CA · On-site
$111K - $152K/yr
... supports the United States Space Force with integration of end-to-end missions through the development of standards, MOSA strategies, enterprise technical baselines, spectrum management, space debris ...
Sr. Enterprise Risk Management Engineer
El Segundo, CA · On-site
$111K - $152K/yr
... supports the United States Space Force with integration of end-to-end missions through the development of standards, MOSA strategies, enterprise technical baselines, spectrum management, space debris ...
Sr. Enterprise Risk Management Engineer
El Segundo, CA · On-site
$111K - $152K/yr
... supports the United States Space Force with integration of end-to-end missions through the development of standards, MOSA strategies, enterprise technical baselines, spectrum management, space debris ...
... technical decision makers, including Enterprise Architects and Chief Technology Officers (CTOs ... Our benefits and resources support you to find balance and be your best , and our AI agents ...
... technical decision makers, including Enterprise Architects and Chief Technology Officers (CTOs ... Our benefits and resources support you to find balance and be your best , and our AI agents ...
Sr. Enterprise Risk Management Engineer with Security Clearance
El Segundo, CA · On-site
$111K - $152K/yr
... supports the United States Space Force with integration of end-to-end missions through the development of standards, MOSA strategies, enterprise technical baselines, spectrum management, space debris ...
Sr. Enterprise Risk Management Engineer with Security Clearance
El Segundo, CA · On-site
$111K - $152K/yr
... supports the United States Space Force with integration of end-to-end missions through the development of standards, MOSA strategies, enterprise technical baselines, spectrum management, space debris ...
... technical decision makers, including Enterprise Architects and Chief Technology Officers (CTOs ... Our benefits and resources support you to find balance and be your best, and our AI agents ...
... technical decision makers, including Enterprise Architects and Chief Technology Officers (CTOs ... Our benefits and resources support you to find balance and be your best, and our AI agents ...
Have been in a Premium/Enterprise technical support role previously * Knowledgeable of current infrastructure, monitoring solutions and technologies * Able to work a rotating schedule that requires ...
Have been in a Premium/Enterprise technical support role previously * Knowledgeable of current infrastructure, monitoring solutions and technologies * Able to work a rotating schedule that requires ...
Technical Support Professional
Costa Mesa, CA · On-site
$60K - $76K/yr
Install enterprise-level software in customer Microsoft SQL Server environments and support field deployment activities. TECHNICAL SCOPE * Support enterprise software, databases, Internet ...
Technical Support Professional
Costa Mesa, CA · On-site
$60K - $76K/yr
Install enterprise-level software in customer Microsoft SQL Server environments and support field deployment activities. TECHNICAL SCOPE * Support enterprise software, databases, Internet ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...
Quick apply
Technical Support Engineer
Sunnyvale, CA · On-site
$100K - $140K/yr
About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...
Business to Business Sales
Cerritos, CA · On-site
$69K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver ...
Business to Business Sales
Cerritos, CA · On-site
$69K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver ...
Major Account Sales
Cerritos, CA · On-site
$69K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver ...
Major Account Sales
Cerritos, CA · On-site
$69K/yr
Want to leverage your technical expertise and business acumen to drive growth for large enterprise ... As a Strategic Major Account Executive at Spectrum, you will build lasting partnerships and deliver ...
Spectrum Enterprise Technical Support information
What is Spectrum Enterprise Technical Support?
Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.
How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?
Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.
What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?
To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.
What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?
| Aspect | Spectrum Enterprise Technical Support | Spectrum Network Technician |
|---|---|---|
| Credentials | Typically requires technical certifications like CompTIA A+ or Network+ | Often requires Cisco, CompTIA, or vendor-specific certifications |
| Work Environment | Customer service-focused, office or remote support | Fieldwork, on-site network installation and maintenance |
| Employer & Industry Usage | Telecommunications providers, customer support centers | Network infrastructure providers, telecom companies |
| Search & Comparison Intent | Understanding support roles, troubleshooting, customer service | Network setup, hardware installation, technical maintenance |
While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.
What are popular job titles related to Spectrum Enterprise Technical Support jobs in California?
For Spectrum Enterprise Technical Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Spectrum Enterprise Technical Support jobs in California look for?
The top searched job categories for Spectrum Enterprise Technical Support jobs in California are:
What cities in California are hiring for Spectrum Enterprise Technical Support jobs?
Cities in California with the most Spectrum Enterprise Technical Support job openings:
Job description
Company Description
About 8x8, Inc.
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.
8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.
Job Description
8x8 is seeking experienced technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
Job Description:
You will be responsible for strategic direction for the delivery of enterprise-level support activities for 8x8 products for assigned and shared customers. Includes handling Tier1 escalations associated with accounts, performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support.
Responsibilities:
• Resolve technical issues associated with 8x8's hosted communications products via phone and e-mail
• Maintain trusted relationships with assigned customers to meet all of their technical and account management expectations and needs
• Be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers.
• Meet or exceed customer satisfaction and productivity metrics.
• Occasional travel may be required.
Qualifications
Requirements:
• Knowledge and troubleshooting proficiency of:oUnified Communications, VOIP, and SIP technologies
oCloud computing technologies and concepts
oNetwork routers, switches, systems and tools
oContact Center technologies
• 2+ years supporting enterprise level, mission critical network environments
• 2+ years of providing technical support to enterprise level customers
• Bachelor's degree in a technical field and/or comparable industry certifications and experience
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Team player with positive attitude
Additional Information
To apply, please click the link provided. If the link does not work, send your resume to jobs AT 8x8.com and specify the job title in your email.
Notice to Search Firms and Staffing Agencies
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.
All your information will be kept confidential according to EEO guidelines.
About 8x8, Inc.
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.
8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.
Job Description
8x8 is seeking experienced technical support professionals to assist our enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
Job Description:
You will be responsible for strategic direction for the delivery of enterprise-level support activities for 8x8 products for assigned and shared customers. Includes handling Tier1 escalations associated with accounts, performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support.
Responsibilities:
• Resolve technical issues associated with 8x8's hosted communications products via phone and e-mail
• Maintain trusted relationships with assigned customers to meet all of their technical and account management expectations and needs
• Be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers.
• Meet or exceed customer satisfaction and productivity metrics.
• Occasional travel may be required.
Qualifications
Requirements:
• Knowledge and troubleshooting proficiency of:oUnified Communications, VOIP, and SIP technologies
oCloud computing technologies and concepts
oNetwork routers, switches, systems and tools
oContact Center technologies
• 2+ years supporting enterprise level, mission critical network environments
• 2+ years of providing technical support to enterprise level customers
• Bachelor's degree in a technical field and/or comparable industry certifications and experience
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Team player with positive attitude
Additional Information
To apply, please click the link provided. If the link does not work, send your resume to jobs AT 8x8.com and specify the job title in your email.
Notice to Search Firms and Staffing Agencies
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.
All your information will be kept confidential according to EEO guidelines.
About 8x8
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Campbell, CA, US
Year founded
1987