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Directory Assistance Operator Jobs in California

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

TEKsystems

PBX Operator

Mission Viejo, CA

$25/hr

Screen callers and provide basic information or assistance. * Respond to emergency calls and ... Look up departments and contacts using the digital directory. * Handle high call volumes and urgent ...

TEKsystems

PBX Operator

San Juan Capistrano, CA

$25/hr

Screen callers and provide basic information or assistance. * Respond to emergency calls and ... Look up departments and contacts using the digital directory. * Handle high call volumes and urgent ...

Hiremore

Cloud System Administrator 1

Fremont, CA · On-site

The team owns campus instances of Active Directory, Windows Servers, Microsoft Office 365, as well ... He or she will provide technical assistance on Windows and cloud-based systems, and be expected to ...

Hiremore

Cloud System Administrator 1

Fremont, CA · On-site

The team owns campus instances of Active Directory, Windows Servers, Microsoft Office 365, as well ... He or she will provide technical assistance on Windows and cloud-based systems, and be expected to ...

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All JobsDirectory Assistance Operator JobsDirectory Assistance Operator Jobs in California

Directory Assistance Operator information

See California salary details

$23

$45

$85

How much do directory assistance operator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for directory assistance operator in California is $45.97, according to ZipRecruiter salary data. Most workers in this role earn between $32.98 and $53.61 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a directory assistance operator, and how can they be managed effectively?

Directory Assistance Operators often handle a high volume of calls, requiring them to respond quickly to customer requests while maintaining accuracy under time pressure. Managing repetitive requests and occasionally dealing with frustrated callers can be challenging, but effective training and support systems help operators succeed. Staying organized, practicing stress-management techniques, and actively improving communication skills can enhance job satisfaction and performance. Operators also benefit from team collaboration and regular feedback, which foster continuous improvement in delivering clear, reliable assistance to the public.

What are the key skills and qualifications needed to thrive as a directory assistance operator?

Directory Assistance Operators require excellent verbal communication skills, strong attention to detail, and basic computer literacy, typically with a high school diploma or equivalent. Familiarity with telephony systems, customer relationship management (CRM) software, and fast data entry platforms is common for this role. Patience, active listening, and the ability to remain calm under pressure are important soft skills for operators. These competencies ensure customers receive accurate information quickly and experience friendly, professional assistance in a high-volume call environment.

What is a directory assistance operator?

A Directory Assistance Operator helps callers find phone numbers, addresses, and other contact details by searching a directory database. They assist individuals who need help locating businesses, government offices, or personal listings. Operators must listen carefully, input search queries accurately, and provide correct information quickly. Strong communication and customer service skills are essential for success in this role.

What are the most commonly searched types of Directory Assistance Operator jobs in California? The most popular types of Directory Assistance Operator jobs in California are:
What are popular job titles related to Directory Assistance Operator jobs in California? For Directory Assistance Operator jobs in California, the most frequently searched job titles are:
What job categories do people searching Directory Assistance Operator jobs in California look for? The top searched job categories for Directory Assistance Operator jobs in California are:
What cities in California are hiring for Directory Assistance Operator jobs? Cities in California with the most Directory Assistance Operator job openings:
Directory Assistance Operator jobs near you
Infographic showing various Directory Assistance Operator job openings in California as of June 2026, with employment types broken down into 32% Full Time, 66% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $95,622 per year, or $46 per hour.

Switchboard Operator

LaborMax - Hayward, CA

San Francisco, CA • On-site

$23 - $25/hr

Full-time

Posted 12 days ago

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Job description

  • Answering calls: Pick up phone lines quickly and greet callers in a polite way.
  • Transferring calls: Send callers to the correct person, extension, or department using a computer or phone system.
  • Taking messages: Write down clear details when staff members are away from their desks.
  • Giving basic info: Answer simple questions about the company, hours, or services.
  • Handling emergencies: Route urgent calls or broadcast safety codes and alarms in places like hospitals.
  • Information and directory assistance
  • Patient and visitor communications review
  • Administrative call processing
  • Incident and call documentation
  • Shift scheduling and workforce coordination
  • Performance reporting and quality call

Company Description

At LaborMax Staffing, our vision is to provide unparalleled customer service, personalized support, and life-changing opportunities. Guided by values of integrity, honesty, passion, and respect, we foster a team-driven environment that embraces positive change and excellence in workforce solutions. LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance, and industry expertise to deliver the right talent for your needs.