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Directory Assistance Operator Jobs (NOW HIRING)

Advanced Technology Leaders Inc

$13.25 - $16.75/hr

Directory assistance; * Call direction and call transfer between DSN and local phone lines; * Support callers from other locations in SWA and shall act as centralized operators to assist other bases ...

Premier Health

TELEPHONE OPERATOR

Dayton, OH · On-site

$15.75 - $19.75/hr

... directory assistance and emergency notification information. The Telephone Operator processes pages via audio and radio equipment. Education: High school graduate Experience: Previous telephone ...

Premier Health

TELEPHONE OPERATOR

Dayton, OH · On-site

$15.75 - $19.75/hr

... directory assistance and emergency notification information. The Telephone Operator processes pages via audio and radio equipment. Education: High school graduate Experience: Previous telephone ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

Premier Health

TELEPHONE OPERATOR

Troy, OH · On-site

$15 - $18.50/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Troy, OH · On-site

$15 - $18.50/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

... operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings.

New

VPNE

Telecommunications Operator

Burlington, MA · On-site

$20/hr

Position Summary The Telecommunications Operator is to provide 24/7, 365-day service operating ... Additionally, supporting internal calls from hospital staff for paging and directory assistance.

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial Operator for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Aptiv PLC

Active Directory Operations Engineer

Troy, MI · On-site

$50 - $65.50/hr

QUALIFICATIONS * 5-7 years managing and operating large-scale global Active Directory environments ... Relocation assistance may be available * Learning and development opportunities * Discount programs ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

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Directory Assistance Operator information

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$23

$46

$86

How much do directory assistance operator jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Directory Assistance Operator, and how can they be managed effectively?

Directory Assistance Operators often handle a high volume of calls, requiring them to respond quickly to customer requests while maintaining accuracy under time pressure. Managing repetitive requests and occasionally dealing with frustrated callers can be challenging, but effective training and support systems help operators succeed. Staying organized, practicing stress-management techniques, and actively improving communication skills can enhance job satisfaction and performance. Operators also benefit from team collaboration and regular feedback, which foster continuous improvement in delivering clear, reliable assistance to the public.

What are the key skills and qualifications needed to thrive in the Directory Assistance Operator position, and why are they important?

Directory Assistance Operators require excellent verbal communication skills, strong attention to detail, and basic computer literacy, typically with a high school diploma or equivalent. Familiarity with telephony systems, customer relationship management (CRM) software, and fast data entry platforms is common for this role. Patience, active listening, and the ability to remain calm under pressure are important soft skills for operators. These competencies ensure customers receive accurate information quickly and experience friendly, professional assistance in a high-volume call environment.

What is a Directory Assistance Operator job?

A Directory Assistance Operator helps callers find phone numbers, addresses, and other contact details by searching a directory database. They assist individuals who need help locating businesses, government offices, or personal listings. Operators must listen carefully, input search queries accurately, and provide correct information quickly. Strong communication and customer service skills are essential for success in this role.

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Directory Assistance Operator jobs near you
Switchboard Operator I

Switchboard Operator I

Advanced Technology Leaders Inc

On-site

$13.25 - $16.75/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

Job Title: Switchboard Operator I

Responsibilities and Duties:

  • Provide telephone operator support. The contractor shall support continuous operations of commercial/telephone switches 24x7x365 (around-the-clock) and meet minimum key performance indicators as specified in Table 2 below. Duties include, but are not limited to:
    1. Publishing and keep current a site telephone directory;
    2. Managing and distributing to all customers by email a quick reference guide on telephone operations and features;
    3. Directory assistance;
    4. Call direction and call transfer between DSN and local phone lines;
    5. Support callers from other locations in SWA and shall act as centralized operators to assist other bases with directory assistance. The contractor will be responsible for contacting independent sites to obtain updated phone directories, as necessary

Education:

  • High School diploma or GED; AND

Experience:

  • Experience as a telephone operator handling overseas telephone calls, personnel locator service, commercial information services, customer support, conference calls, emergency calls, and maintaining call accounting databases; and experience as a telephone operator on switchboard consoles

Supervisory Responsibility: None

Work Environment: This job operates in a professional classroom and office environment. This role routinely uses standard office equipment.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stoop kneel to install/repair computer equipment.

  • Specific vision abilities required by this job include close vision requirements due to computer work.

  • Light to moderate lifting is required.

  • Be able to lift and move electronic equipment in excess of 40lbs in and out of classrooms, labs, and test center.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings.

Travel:


Limited travel may be required.

Additional Eligibility Qualifications: N/A

Work Authorization/Security Clearance:

  • Active SECRET Clearance

AAP/EEO Statement:

Advanced Technology Leaders INC is an Equal Opportunity and Affirmative Action Employer. This company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ATL is committed to assisting individuals with disabilities, please email for assistance and accommodation in the application or recruitment process.

The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.


Benefits:

  • Health benefits to include medical and dental

  • Paid Personal and Vacation

  • Paid Holidays

  • 401(k) Retirement Plan

 Apply online at www.at-leaders.com and click on Careers.