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Commission 411 Directory Assistance Operator Jobs

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative call processing * Incident and call documentation * Shift scheduling and workforce coordination

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Title: Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month ... directory assistance inquiries, locating the appropriate department, individual, or service, and ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

... operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings.

Simeio Solutions, LLC

WI · On-site

$140 - $190/hr

... operating model. * Identify configuration and operational gaps in the client's AD domains ... If you require assistance with completing this application, interviewing, completing any pre ...

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All Jobs411 Directory Assistance Operator JobsCommission 411 Directory Assistance Operator Jobs

Commission 411 Directory Assistance Operator information

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$23

$46

$86

How much do commission 411 directory assistance operator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for commission 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Commission 411 Directory Assistance Operator?

Commission 411 Directory Assistance Operators are professionals who assist callers by providing telephone numbers, addresses, and other contact information for individuals, businesses, and organizations. They use specialized databases and directories to quickly locate accurate information requested by customers. These operators play a key role in customer service for telecommunications companies and must have strong communication and problem-solving skills. Their work is often performed in call centers, and they may also handle additional requests such as connecting calls or providing general information.

What are the key skills and qualifications needed to thrive as a Commission 411 Directory Assistance Operator?

To thrive as a Commission 411 Directory Assistance Operator, you need excellent verbal communication, a clear speaking voice, strong listening skills, and a high school diploma or equivalent. Familiarity with telephone switchboards, computer directory databases, and call handling systems is typically required. Patience, attention to detail, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure accurate information delivery, efficient call processing, and positive customer experiences in a fast-paced environment.

What are some common challenges faced by a Commission 411 Directory Assistance Operator, and how can they be managed?

Commission 411 Directory Assistance Operators often face challenges such as handling high call volumes during peak hours, managing difficult or impatient callers, and quickly retrieving accurate information under time pressure. To manage these challenges, operators rely on strong communication skills, familiarity with directory systems, and effective stress management techniques. Regular training and support from colleagues and supervisors also help operators stay updated on procedures and maintain excellent service quality.

What is the difference between Commission 411 Directory Assistance Operator vs Customer Service Representative?

AspectCommission 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistance protocolsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers or telecommunication offices, handling directory inquiriesVarious settings including call centers, retail, or office environments
Industry UsageTelecommunications, directory assistance servicesMultiple industries including retail, tech, healthcare
Search & Comparison IntentFocuses on directory assistance and telecommunication rolesBroader customer support roles across industries

The Commission 411 Directory Assistance Operator primarily handles directory inquiries within the telecommunications industry, requiring specific training and working in call centers. Customer Service Representatives have a broader role across various industries, often with similar credentials but different work environments. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Commission 411 Directory Assistance Operator jobs

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The most popular types of 411 Directory Assistance Operator jobs are:

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The top searched job categories for Commission 411 Directory Assistance Operator jobs are:

Commission 411 Directory Assistance Operator jobs near you
Infographic showing various Commission 411 Directory Assistance Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Central Station Operator

Kerman, CA

Sebastian
Construction • 201 - 500 employees
Learn more about Sebastianexternal

$22 - $25/hr

Full-time

Re-posted 21 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.


Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am


Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.


Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers


Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.


Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English


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