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From Home 411 Directory Assistance Operator Jobs

Premier Health

TELEPHONE OPERATOR

Middletown, OH

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Title: Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month ... directory assistance inquiries, locating the appropriate department, individual, or service, and ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

Maintains directory assistance listings. Answers service-related calls for the operations center ... advanced operator functions supporting the state's central telephone switchboard operation.

Peraton

Active Directory Administrator

Fort Huachuca, AZ · On-site

$66K - $106K/yr

... and maintaining operating systems and related software, with a specialized focus on the ... The role involves managing the full lifecycle of system administration, from initial design and ...

M&T Bank

Lead Active Directory Engineer

Buffalo, NY · Hybrid

... work from home one day per week Overview: Responsible for designing, securing, and operating ... Enterprise Active Directory Architecture * Proven expertise supporting large-scale, Tier1 identity ...

THE 411 RESTAURANT

server

Norfolk, NE

$4/hr

Your role will include: - Welcoming guests with a friendly attitude and ensuring they feel at home ... If this sounds like the perfect fit for you, we'd love to hear from you! Join us at THE 411 ...

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From Home 411 Directory Assistance Operator information

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$86

How much do from home 411 directory assistance operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for from home 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a From Home 411 Directory Assistance Operator?

A From Home 411 Directory Assistance Operator is a customer service professional who works remotely to help callers find phone numbers, addresses, and other contact information for people, businesses, or services. They answer incoming calls, search databases, and provide accurate information to customers in a clear and courteous manner. These operators typically work for telecommunications companies or third-party service providers, and require strong communication skills, computer literacy, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a From Home 411 Directory Assistance Operator?

To thrive as a From Home 411 Directory Assistance Operator, you need excellent verbal communication skills, strong attention to detail, and typically a high school diploma or equivalent. Familiarity with call center software, telephone systems, and data entry tools is commonly required. Patience, active listening, and problem-solving abilities help operators deliver accurate information and handle high call volumes effectively. These skills are crucial for providing prompt, courteous, and reliable directory assistance to callers while maintaining service quality from a remote setting.

What are some common challenges faced by a From Home 411 Directory Assistance Operator, and how can they be managed?

A common challenge for From Home 411 Directory Assistance Operators is handling a high volume of inquiries while maintaining accuracy and professionalism. Operators must quickly locate and relay correct information, often under time pressure and with occasional difficult callers. Managing distractions in a home environment and staying updated on directory databases are also key challenges. Success in this role often comes from developing strong multitasking abilities, maintaining a quiet workspace, and leveraging efficient search techniques.

What is the difference between From Home 411 Directory Assistance Operator vs Customer Service Representative?

AspectFrom Home 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistanceHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, home-based call centerOffice or remote, depending on employer
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Job FocusProviding directory information via phoneHandling customer inquiries and support

While both roles involve communication skills and customer interaction, From Home 411 Directory Assistance Operators primarily provide directory information over the phone, focusing on directory services within the telecommunications industry. Customer Service Representatives have a broader scope, assisting with product support, inquiries, and problem resolution across multiple industries. Both roles can be remote and require similar credentials, but their core functions and industry focus differ.

What cities are hiring for From Home 411 Directory Assistance Operator jobs?

Cities with the most From Home 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most From Home 411 Directory Assistance Operator jobs?

States with the most job openings for From Home 411 Directory Assistance Operator jobs include:

From Home 411 Directory Assistance Operator jobs near you
Infographic showing various From Home 411 Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

TELEPHONE OPERATOR

Middletown, OH

Premier Health
See more jobs at Premier Healthexternal

$15.50 - $19.25/hr

Full-time

Re-posted 21 days ago

Job description

TELEPHONE OPERATOR 8PM-6AM (10 HOUR SHIFTS) INCLUDES WEEKENDS & HOLIDAYS FULL TIME / 72 HOURS EVERY TWO WEEKS
The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance.  The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station).  The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment. 

The Atrium Medical Center (AMC) operator provides dispatch services, entering and processing facility work orders for Maintenance and patient clinical work orders for Clinical Engineering.  The AMC operator communicates emergency work order requests as needed. 


 

Education 
Minimum Level of Education Required: High School completion / GED 
  • Position specific testing requirement: typing test - 30 minimum words per minute 
   Experience 
Minimum Level of Experience Required: 1 - 3  years of job-related experience 
Preferred experience: Telephone operator or high call volume management 
Other experience requirements: Customer service  
 
Knowledge/Skills 
  • Demonstrates good computer literacy with basic proven skills using Microsoft. 
  • Basic Office equipment skills and keyboard proficiency required - 35 words a minute 
  • Able to sit for long periods of time with limited mobility and wear a headset 
  • Excellent voice modulation and grammar. 
  • Demonstrates good organizational and multitasking skills.   
  • Good verbal and nonverbal skills. 
  • Ability to interact with all socioeconomic individuals. 
  • Flexible and able to work under stressful conditions 
  • Demonstrates critical thinking, problem solving, and good judgment. 
  • Demonstrates good time management skills. 


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