ZipRecruiter

Log In

1

From Home 411 Directory Assistance Operator Jobs

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Capture and analyze market data from customer call-backs and surveys. * Download, upload, and test ...

Insight Global

Hospital Telephone Operator

Manhattan, NY · On-site

$21 - $24/hr

Title: Telephone Operator Location: 550 1st Ave NY 10016- 5x a week onsite Duration: 12 month ... directory assistance inquiries, locating the appropriate department, individual, or service, and ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

Maintains directory assistance listings. Answers service-related calls for the operations center ... advanced operator functions supporting the state's central telephone switchboard operation.

IT America Inc

Windows Active Directory Engineer

Warren, NJ · On-site

$54.75 - $71.75/hr

Hands on experience in Windows OS upgradation from 2008/2012 to latest version * Experience in ... Deploying and testing Windows operating systems, including virus updates, patches, and performance ...

M&T Bank

Lead Active Directory Engineer

Wilmington, DE · On-site

... work from home one day per week Overview: Responsible for designing, securing, and operating ... Enterprise Active Directory Architecture * Proven expertise supporting large-scale, Tier-1 identity ...

next page

Showing results 1-20

All Jobsremote JobsFrom Home 411 Directory Assistance Operator Jobs

From Home 411 Directory Assistance Operator information

See salary details

$23

$46

$86

How much do from home 411 directory assistance operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for from home 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a From Home 411 Directory Assistance Operator?

A From Home 411 Directory Assistance Operator is a customer service professional who works remotely to help callers find phone numbers, addresses, and other contact information for people, businesses, or services. They answer incoming calls, search databases, and provide accurate information to customers in a clear and courteous manner. These operators typically work for telecommunications companies or third-party service providers, and require strong communication skills, computer literacy, and the ability to work independently from a home office.

What are the key skills and qualifications needed to thrive as a From Home 411 Directory Assistance Operator?

To thrive as a From Home 411 Directory Assistance Operator, you need excellent verbal communication skills, strong attention to detail, and typically a high school diploma or equivalent. Familiarity with call center software, telephone systems, and data entry tools is commonly required. Patience, active listening, and problem-solving abilities help operators deliver accurate information and handle high call volumes effectively. These skills are crucial for providing prompt, courteous, and reliable directory assistance to callers while maintaining service quality from a remote setting.

What are some common challenges faced by a From Home 411 Directory Assistance Operator, and how can they be managed?

A common challenge for From Home 411 Directory Assistance Operators is handling a high volume of inquiries while maintaining accuracy and professionalism. Operators must quickly locate and relay correct information, often under time pressure and with occasional difficult callers. Managing distractions in a home environment and staying updated on directory databases are also key challenges. Success in this role often comes from developing strong multitasking abilities, maintaining a quiet workspace, and leveraging efficient search techniques.

What is the difference between From Home 411 Directory Assistance Operator vs Customer Service Representative?

AspectFrom Home 411 Directory Assistance OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in directory assistanceHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, home-based call centerOffice or remote, depending on employer
Industry UsageTelecommunications, directory servicesVarious industries including retail, tech, finance
Job FocusProviding directory information via phoneHandling customer inquiries and support

While both roles involve communication skills and customer interaction, From Home 411 Directory Assistance Operators primarily provide directory information over the phone, focusing on directory services within the telecommunications industry. Customer Service Representatives have a broader scope, assisting with product support, inquiries, and problem resolution across multiple industries. Both roles can be remote and require similar credentials, but their core functions and industry focus differ.

What cities are hiring for From Home 411 Directory Assistance Operator jobs?

Cities with the most From Home 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most From Home 411 Directory Assistance Operator jobs?

States with the most job openings for From Home 411 Directory Assistance Operator jobs include:

From Home 411 Directory Assistance Operator jobs near you
Infographic showing various From Home 411 Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.

Central Station Operator

Kerman, CA

Sebastian
Construction • 201 - 500 employees
Learn more about Sebastianexternal

$22 - $25/hr

Full-time

Re-posted 17 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.


Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am


Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.


Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers


Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.


Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English


Apply