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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

Lifeworks, Inc.

Case Manager (411)

West Roxbury, MA · On-site

$48K/hr

Position: Case Manager Job ID: 411 Location: West Roxbury, MA Shift: Monday-Thursday 8am - 4pm ... Provide education training, counseling, guidance and physical assistance when necessary to achieve ...

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Arctiq

Active Directory Engineer

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating in regulated or audit-focused environments. Preferred Qualifications: * Experience integrating Active Directory with identity governance or privileged access management solutions.

VPNE

Telecommunications Operator

Burlington, MA · On-site

$20/hr

... Manager. Responsibilities * Receive and process 3500 - 4500 calls daily for the Hospital Network ... Additionally, supporting internal calls from hospital staff for paging and directory assistance.

Arctiq, Inc.

Active Directory Engineer

Duluth, GA

$48.50 - $63.50/hr

... operating in regulated or audit-focused environments. Preferred Qualifications: * Experience integrating Active Directory with identity governance or privileged access management solutions.

Arctiq

Active Directory Engineer

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating in regulated or audit-focused environments. Preferred Qualifications: * Experience integrating Active Directory with identity governance or privileged access management solutions.

Collabera

Active Directory Engineer

The Woodlands, TX

$47 - $61.75/hr

... Manager, PowerShell DSC, Puppet for Windows, Time Synchronization, DNS, DHCP, and DFS * Documentation of system configuration and standard operating procedures * After-hours support as needed ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

... operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings.

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Manager 411 Directory Assistance Operator information

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How much do manager 411 directory assistance operator jobs pay per year?

As of Jul 27, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is the best free job site?

For a Manager 411 Directory Assistance Operator, the best free job sites include Indeed, Glassdoor, and SimplyHired, which list a wide range of job openings and allow users to filter by location, experience, and job type. These platforms are widely used by employers and job seekers for free access to job postings and company reviews.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What is the best job for people with disabilities?

A Manager 411 Directory Assistance Operator is a role that can be suitable for people with disabilities, especially if the job involves phone communication and data entry, which can often be adapted for accessibility needs. Many such positions offer flexible schedules and require strong communication skills, with accommodations available depending on individual requirements.

What jobs pay 4000 a week without a degree?

Manager 411 Directory Assistance Operators typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree often include sales managers, real estate brokers, or certain skilled trades like commercial pilots or specialized technicians, which may require certifications or extensive training. Most jobs paying this amount without a degree demand significant experience, skills, or licensing.

What are Manager 411 Directory Assistance Operators?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

How much do 411 operators make?

411 directory assistance operators typically earn an average hourly wage of around $12 to $15, which translates to approximately $25,000 to $31,000 annually for full-time work. Wages can vary based on experience, location, and the employer, and the role often requires strong communication skills and familiarity with directory databases.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.
What cities are hiring for Manager 411 Directory Assistance Operator jobs? Cities with the most Manager 411 Directory Assistance Operator job openings:
What are the most commonly searched types of 411 Directory Assistance Operator jobs? The most popular types of 411 Directory Assistance Operator jobs are:
What states have the most Manager 411 Directory Assistance Operator jobs? States with the most job openings for Manager 411 Directory Assistance Operator jobs include:
Manager 411 Directory Assistance Operator jobs near you
Case Manager (411)

Case Manager (411)

Lifeworks, Inc.

West Roxbury, MA • On-site

$48K/hr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Job description

Position: Case Manager
Job ID: 411
Location: West Roxbury, MA
Shift: Monday-Thursday 8am - 4pm, Friday 7:30am - 3:30pm
Salary: $48,160
As a team, the mission of Lifeworks is to provide advocacy, empowerment, and opportunity to those that we serve. As a member of our team, we are all here to support you as we provide creative opportunities and services to adults with developmental and intellectual disabilities. Lifeworks isn't just a job; it is an opportunity for a fulfilling career with a purpose. We offer competitive pay amp; excellent benefits in a rewarding and supportive environment.
Lifeworks is hiring a full time Case Manager to work with Individuals with ID/DD. We are a nonprofit human service agency that provides adults with developmental disabilities the opportunity to live engaged and meaningful lives. We're searching for an enthusiastic individual who will bring their personality, an independent work ethic, and a strong belief in enhancing the lives of those we serve .
Essential Duties:
  • Promotes optimal health for individuals through routine, preventive, and emergency health care. Ensures that work environments and Life Enhancement activities are safe, secure, and where individuals are free from harm.
  • Provides supervision, training and coaching across all settings including Life Enhancement Program activities, that will increase the individual’s self-sufficiency and independence, and to meet the needs and expectations of employers, volunteer sites, families and individuals supported. Will be able to provide support to employers as necessary and will ensure quality and consistency of work performed by these individuals.
  • Provide education training, counseling, guidance and physical assistance when necessary to achieve person’s individual goals in the following areas: employment, education, social growth, health and wellness, communication skills, community mobility and volunteerism.
  • Develop, write and present annual Individual Support Plans (ISP’s) and the subsequent support paperwork in consultation with their supervisor. Responsible for advocating and ensuring that ISP plans are implemented to achieve the individual’s goals through employment and the Life Enhancement Program.
  • Performs case management duties including documentation of training and activities, maintenance of individual confidential files on assigned caseload, review and submit all required paperwork to supervisor according to agency procedures. Attends regular meetings as necessary.
  • Ability to be flexible regarding necessary changes in work schedule and tasks as assigned by supervisor to cover the needs of the individual supported.
  • Maintains regular communication with individuals and all ISP team members and other persons significant to the person served (i.e. family, guardians, advocates) to facilitate consistency of programming and support. Acts as liaison between Lifeworks, employers, volunteer sites and community supported sites in order to ensure that individuals are meeting all expectations in the community.
  • Maintains confidentiality and professional demeanor with regards to all individuals and staff members.
  • Provides transportation to and from various sites in the community by either Lifeworks or personal vehicles as necessary. Staff are reimbursed at the agency mileage rate for any use of their personal vehicle within the guidelines established by Lifeworks.
  • Ability to demonstrate good computer skills as well ability to learn to utilize the agency’s computer programs for documentation of necessary data.
  • Other duties and/or assignments to work/program locations based on the needs of the company
    Requirements:
    • Experience working with Individuals with ID/DD
    • A Bachelor's degree or an associate degree in a related field with two years of experience, or HS diploma and five years of related work experience in Human Services.
    • Spanish speaking is a plus
    • Must be able to pass Fingerprint background check, CORI, DPPC and Driving background checks
    • Valid Driver's License required
    • Valid MAP certification is preferred
    • Excellent verbal and written communication skills
    Excellent Benefits package that includes:
    • 403(B) matching up to 3%
    • $2,000.00 Staff Retention Bonus after 1 year**
    • Health Insurance with 2 plan choices and a 75% employer contribution
    • 4.4 weeks of Paid Time Off in your first year of employment
    • Long-Term Disability insurance amp; Life Insurance free for employees
    • Tuition reimbursement
    • Flexible spending account
    Lifeworks, Inc. believes diversity strengthens the value of our workplace and communities. We are proud to be an Equal Opportunity Employer.
    Disclaimer:
    This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. The employee can be responsible for all other duties as assigned by supervisor. Employment at Lifeworks is on an at-will basis. This means that the employee or employer may terminate employment at any time, for any reason or for no reason and with or without prior notice. Nothing in this job description or employee handbook creates an employment agreement, express or implied, or any other agreement between an employee and Lifeworks.

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