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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative ... LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance ...

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Genesis PrimeCare

Patient Services Operator

Marshall, TX · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Services Operator Position Overview The Patient Services Operator serves as the initial ... directory assistance, transferring calls, and ensuring all communication is handled in a ...

Serco USA

Motorist Assistance Patrol Operator (MAP)

Bossier City, LA · On-site

$15.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Discover this opportunity to become a Motor Assistance Patrol (MAP) Operator in Bossier City ... Provide Traffic Incident Management (TIM) services. * Use a two-way radio and/or smart phone to ...

Serco

Motorist Assistance Patrol Operator (MAP)

Bossier City, LA · On-site

$12 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Discover this opportunity to become a Motor Assistance Patrol (MAP) Operator in Bossier City ... Provide Traffic Incident Management (TIM) services. * Use a two-way radio and/or smart phone to ...

Arctiq, Inc.

Active Directory Engineer

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating in regulated or audit-focused environments. Preferred Qualifications: * Experience integrating Active Directory with identity governance or privileged access management solutions.

Collabera

Active Directory Engineer

The Woodlands, TX · On-site

$47 - $61.75/hr

... Manager, PowerShell DSC, Puppet for Windows, Time Synchronization, DNS, DHCP, and DFS * Documentation of system configuration and standard operating procedures * After-hours support as needed ...

MUSC

Communications Specialist II-Health

Columbia, SC · On-site

$49K - $65K/yr

... operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings.

ICONMA

Active Directory Engineer

Mclean, VA

$53.25 - $69.75/hr

... operating procedure documentation - Manage the backup and restore of Active Directory - Participate in capacity planning, performance monitoring and maintenance to ensure high availability and ...

DMI

Active Directory Administrator

Atlanta, GA · On-site

  • Medical

  • Life

  • Retirement

Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID ... Development - Annual performance management, continuing education, tuition assistance, internal job ...

DMI

Active Directory Administrator

Atlanta, GA · On-site

$57K/yr

  • Medical

  • Life

  • Retirement

Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID ... Development - Annual performance management, continuing education, tuition assistance, internal job ...

TEKsystems

Active Directory Administrator

Jefferson City, MO

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operating systems. • Knowledge and experience with Active Directory and Exchange management ... Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully ...

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All Jobs411 Directory Assistance Operator JobsManager 411 Directory Assistance Operator Jobs

Manager 411 Directory Assistance Operator information

See salary details

$80.5K

$154K

$198K

How much do manager 411 directory assistance operator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What cities are hiring for Manager 411 Directory Assistance Operator jobs?

Cities with the most Manager 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Manager 411 Directory Assistance Operator jobs?

States with the most job openings for Manager 411 Directory Assistance Operator jobs include:

Manager 411 Directory Assistance Operator jobs near you

Switchboard Operator

Ladgov Corporation

Northport, NY • On-site

$15.75 - $20/hr

Full-time

Re-posted 17 days ago

Job description

Position Overview

Provide telephone switchboard and communication support for a VA Medical Center, ensuring all incoming calls, paging, and emergency communications are handled promptly and professionally.

Key Responsibilities
  • Answer incoming calls within 3 rings and route appropriately
  • Provide general information and directory assistance
  • Operate:
    • Telephone switchboard systems
    • Overhead paging and radio communication systems
  • Handle emergency calls (Code Blue, fire alarms, etc.)
  • Dispatch messages and coordinate emergency communications
  • Assist with outgoing and long-distance calls
  • Maintain accurate logs and records
  • Protect patient information in compliance with HIPAA
Qualifications
  • Experience in call center, switchboard, or customer service role
  • Strong communication and multitasking skills
  • Ability to remain calm under pressure
  • Basic computer and phone system skills
  • Healthcare experience (preferred)

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LADGOV logo

About LADGOV

Sourced by ZipRecruiter

Ladgov Corporation is a Small business headquartered in Williamsburg, VA. We provide solutions to our clients in the U.S and around the globe. Ladgov’s Capabilities span from providing Public Health services in Biomedical Engineering, Bio-Pharmaceutical Research to IT & Cyber Security Solutions, Project Management, Data Analytics as well as Religious Services, Facility Management, Education Support services, and Infrastructure Management Services. LADGOV Corporation is dedicated to supporting its customers both in the private and federal space by fulfilling its commitment to each requirement and achieving exceptional results. Our staff uses modern cutting-edge technology to provide the best solutions to your mission needs. Satisfaction guaranteed!

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Williamsburg, VA, US

Social media

Facebook

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