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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Sebastian

Central Station Operator

Kerman, CA

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

Premier Health

TELEPHONE OPERATOR

Middletown, OH · On-site

$15.50 - $19.25/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone ... Demonstrates good time management skills.

ITCON Services

Call Center Operator

Bethesda, MD

In this role, you'll serve as the first point of contact for incoming communications--managing high ... Provide directory assistance and call routing across NIH institutes * Support implementation of TTY ...

CommonSpirit Health

PBX Operator

Prescott, AZ

As our PBX Operator, you will be a pivotal communication hub, skillfully managing inbound and ... Every day you will expertly answer and route incoming calls, provide directory assistance, and make ...

Collabera

Active Directory Engineer

The Woodlands, TX

$47 - $61.75/hr

... Manager, PowerShell DSC, Puppet for Windows, Time Synchronization, DNS, DHCP, and DFS * Documentation of system configuration and standard operating procedures * After-hours support as needed ...

Yavapai Regional Medical Center

PBX Operator

Prescott, AZ · On-site

$18 - $22.19/hr

... managing inbound and outbound calls with exceptional efficiency and professionalism. You will ... Every day you will expertly answer and route incoming calls, provide directory assistance, and make ...

Yavapai Regional Medical Center

PBX Operator

Prescott, AZ

$18 - $22.19/hr

... managing inbound and outbound calls with exceptional efficiency and professionalism. You will ... Every day you will expertly answer and route incoming calls, provide directory assistance, and make ...

Arctiq

Active Directory Engineer - RC4

Duluth, GA · On-site

$48.50 - $63.50/hr

... operating in regulated or audit-focused environments. Preferred Qualifications: * Experience integrating Active Directory with identity governance or privileged access management solutions.

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All Jobs411 Directory Assistance Operator JobsManager 411 Directory Assistance Operator Jobs

Manager 411 Directory Assistance Operator information

See salary details

$80.5K

$154K

$198K

How much do manager 411 directory assistance operator jobs pay per year?

As of Jun 13, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is the job of a telephone operator?

A telephone operator is responsible for connecting calls, providing information, and assisting callers with directory inquiries. They often use specialized equipment and must have good communication and problem-solving skills to handle requests efficiently.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

How do I call Directory Assistance on my phone?

As a Manager 411 Directory Assistance Operator, calling Directory Assistance typically involves dialing a specific number such as 411 or a local directory assistance number provided by your service provider. You may also use voice commands or digital tools if supported by your phone system, and ensure you have proper training on the company's protocols for accessing directory information.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as executive managers, specialized consultants, or certain freelance professionals with in-demand skills. These positions often require extensive experience, advanced certifications, or unique expertise, and may involve long hours or high responsibility levels.

What are Manager 411 Directory Assistance Operators?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

How much do 411 operators make?

411 directory assistance operators typically earn an average hourly wage of around $12 to $15, which translates to approximately $25,000 to $31,000 annually for full-time work. Compensation can vary based on experience, location, and whether the role is part-time or full-time, often involving customer service skills and familiarity with directory databases.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.
What cities are hiring for Manager 411 Directory Assistance Operator jobs? Cities with the most Manager 411 Directory Assistance Operator job openings:
What are the most commonly searched types of 411 Directory Assistance Operator jobs? The most popular types of 411 Directory Assistance Operator jobs are:
What states have the most Manager 411 Directory Assistance Operator jobs? States with the most job openings for Manager 411 Directory Assistance Operator jobs include:
Manager 411 Directory Assistance Operator jobs near you
Central Station Operator

Central Station Operator

Sebastian Corp

Kerman, CA • On-site

Full-time

Posted 5 days ago

Job description

Salary: $22 hr - $25 hr DOE

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.

Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am

Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial Operator for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.

Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers

Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.

Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English