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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611 ... Perform other related duties as assigned by supervisors or management. * Other duties and ...

LaborMax - Hayward, CA

Be Seen First

Switchboard Operator

San Francisco, CA · On-site

$23 - $25/hr

Information and directory assistance * Patient and visitor communications review * Administrative ... LaborMax Staffing offers streamlined workforce management using a combination of speed, compliance ...

SATCON Inc

Active Directory Administrator

Manhattan, NY · On-site

Strong knowledge of Active Directory architecture, replication, and group policy management * Experience with Windows Server operating systems (2016, 2019, 2022 or newer) * Proficiency in PowerShell ...

Collabera

Active Directory Engineer

The Woodlands, TX · On-site

$47 - $61.75/hr

... Manager, PowerShell DSC, Puppet for Windows, Time Synchronization, DNS, DHCP, and DFS * Documentation of system configuration and standard operating procedures * After-hours support as needed ...

TEKsystems

Active Directory Engineer

Irving, TX · Hybrid

$65 - $72/hr

Manage Virtual Directory Services (VDS) environments and identity integrations. * Troubleshoot ... Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid ...

ICONMA

Active Directory Engineer

Mclean, VA

$53.25 - $69.75/hr

... operating procedure documentation - Manage the backup and restore of Active Directory - Participate in capacity planning, performance monitoring and maintenance to ensure high availability and ...

Simeio Solutions, LLC

WI · On-site

$150 - $200/hr

The architect will also review existing AD management processes, gather data using tools such as ... operating model. * Identify configuration and operational gaps in the client's AD domains ...

DMI

Active Directory Administrator

Atlanta, GA · On-site

$57K/yr

Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID ... Development - Annual performance management, continuing education, tuition assistance, internal job ...

DMI

Active Directory Administrator

Atlanta, GA · On-site

Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID ... Development - Annual performance management, continuing education, tuition assistance, internal job ...

DMI

Active Directory Administrator

Atlanta, GA

$57K - $62K/yr

Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID ... Development - Annual performance management, continuing education, tuition assistance, internal job ...

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Manager 411 Directory Assistance Operator information

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$80.5K

$154K

$198K

How much do manager 411 directory assistance operator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What does a manager 411 directory assistance operator do?

A manager 411 directory assistance operator oversees the operation of directory assistance services, ensuring accurate and efficient phone number and address retrieval for callers. They may supervise staff, handle escalations, and use communication tools to coordinate information delivery in a customer service environment.

What cities are hiring for Manager 411 Directory Assistance Operator jobs?

Cities with the most Manager 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Manager 411 Directory Assistance Operator jobs?

States with the most job openings for Manager 411 Directory Assistance Operator jobs include:

Manager 411 Directory Assistance Operator jobs near you

Central Station Operator

Sebastian

Kerman, CA

$22 - $25/hr

Full-time

Re-posted yesterday

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.


Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am


Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.


Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers


Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.


Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English


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