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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

DMI

Active Directory Administrator

Atlanta, GA

$57K - $62K/yr

Administer and maintain enterprise Active Directory and Azure Active Directory (Entra ID ... Development - Annual performance management, continuing education, tuition assistance, internal job ...

Peraton

Active Directory Administrator

Fort Huachuca, AZ · On-site

$66K - $106K/yr

... and maintaining operating systems and related software, with a specialized focus on the ... The role involves managing the full lifecycle of system administration, from initial design and ...

Nucor

Front Gate Utility

Birmingham, AL · On-site

... loads, managing proper entrance integrity, phone directory assistance, operational duties in the Shipping Department, ensuring all Front Gate documentation is accurate, and all procedures and ...

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Manager 411 Directory Assistance Operator information

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How much do manager 411 directory assistance operator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What does a manager 411 directory assistance operator do?

A manager 411 directory assistance operator oversees the operation of directory assistance services, ensuring accurate and efficient phone number and address retrieval for callers. They may supervise staff, handle escalations, and use communication tools to coordinate information delivery in a customer service environment.

What cities are hiring for Manager 411 Directory Assistance Operator jobs?

Cities with the most Manager 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Manager 411 Directory Assistance Operator jobs?

States with the most job openings for Manager 411 Directory Assistance Operator jobs include:

Manager 411 Directory Assistance Operator jobs near you

Active Directory Administrator IV

CommIT Enterprises, Inc

Quantico, VA • On-site

Full-time

Re-posted 18 days ago

Job description

Overview
CommIT Enterprises, Inc. is seeking an Active Directory Administrator IV join the team in Quantico, VA. The successful candidate will be a self-starter that thrives in a challenging environment, a Team player who seeks new solutions and is willing to both teach and learn. They will be part of an Enterprise Tier 3 level Active Directory (AD) Support team supporting over 265,000 user accounts and 140,000 computer accounts across several AD domains on government operated networks. The services that the AD Support team supports in Active Directory include accounts and group management; security configuration of the AD infrastructure; Domain Name Service (DNS); Dynamic Host Configuration Protocol; Distributed File Replication Services; Group Policy Objects; and other directory services technologies as applicable.
The ideal candidate will provide Tier III level Active Directory support and requires knowledge of the Windows Server Operating System and relevant AD applications (such as Lync, System Center Suite, and Exchange). The underlying infrastructure consists of both physical servers and VMware based servers and requires knowledge in VMware Virtualization and VMware vCloud to perform the specialized EDM Active Directory tasks.
Responsibilities
Your essential job functions will include but may not be limited to-
  • Maintain the overall health of technologies associated with AD and internal DNS.
  • Resolve Active Directory tickets escalated from the service desk to include completing the associated administrative activities and providing a weekly status report.
  • Coordinate incident tickets between Tier II and III sections as well as other sections as required.
  • Provide documentation, guidance and instruction to Tier II, and service desks for handling standard Active Directory related incidents, work orders, and service requests.
  • Provide Active Directory Service Desk Resolution Reports documentation to the service desk on the procedures for completing the task.
  • Submit and execute AD related Request for Change tasks.
  • Monitor the system availability and performance of AD with Government -provided event management tools, and take corrective action with regard to incidents that lower the health of AD.
  • Provide project support for AD related technologies.
  • Coordinate with the Engineering Team and other sections on AD-related issues.
  • Support change management process; submit requests through Change Approval Board; and participate in Change Review Boards.
  • Escalate product issues to third party product vendors upon Government approval. Implement monitoring tool thresholds and conduct proactive event remediation.
  • Provide analysis and remediation for DISA Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for the annual Commanders Cyber Readiness Inspections (CCRI).
  • Document and implement technical solutions for operational requirements using existing and emerging technologies.

Qualifications
Required Experience and Education:
  • DoD 8580 IAT III (CASP+CE, CCNP Security, CISA, GCIH, GCED, or CISSP (or Associate)
  • Professional level certification, i.e. MCSA Windows Server 2016/2019/2022, MCSE Core Infrastructure, Microsoft Windows Server Hybrid Administrator
  • 7 years related experience
  • Firewall, Demilitarized Zone (DMZ) experience configuring, certificate configuring; troubleshooting
  • Experience with PowerShell commands needed to manage Active Directory features, roles, mailboxes, performance and troubleshooting
  • Experience identifying the need for any Active Directory system reconfigurations (minor or significant)
  • Experience maintaining policies, procedures, and training plans for Active Directory system administration and appropriate use
  • Experience in building, tuning and maintaining servers in an enterprise environment.
  • Experience troubleshooting server performance issues using native Windows Server tools and utilities
  • Strong experience with Active Directory 2019/2022, planning, deploying and migration, including experience with mailbox server failover and cluster management
  • Extensive knowledge of AD architecture - databases and logs, mail routing and protocol support.
  • Thorough working knowledge of Windows Server 2019/2022
  • Ability to evaluate the need for any messaging system reconfigurations (minor or significant)
  • Ability to maintain policies, procedures, and training plans for messaging system administration and appropriate use
  • Thorough working knowledge of Active Directory as it relates to enterprise technologies
  • Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities
  • Maintain a "forward looking" posture and work with management to plan for future upgrades, including Active Directory migration to the newer version

Competencies:
  • Good communication and interpersonal skills
  • Ability to follow policies and procedures
  • Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
  • Aptitude to address negative situations and resolve them in a positive manner.

Physical Demands and Work Environment:
  • General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
  • Contractor site with 0-10% travel possible
  • Possible off-hours work to support releases and outages
  • 10 lbs. maximum lifting, occasional lift/carry of small articles
  • Occasionally required to stand; frequently required to walk and sit
  • Continually required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Continually required to talk or hear
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Security Requirements:
  • Top-Secret w/SSBI (requires an active Top-Secret clearance as a minimum level for consideration)

Salary:
  • The anticipated salary range for this position is $80,000 - $90,000 annually. Final compensation will be determined based on job-related factors, including the candidate's relevant work experience, education, professional certifications, technical skills, required security clearance level, geographic location, and overall qualifications. The posted range reflects the company's good-faith expectation for this position at the time of posting.

About CommIT:
  • Established in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense's (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran's Affairs' (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.

Equal Opportunity Employer:
CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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