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Manager 411 Directory Assistance Operator Jobs (NOW HIRING)

IT America Inc

Windows Active Directory Engineer

Warren, NJ · On-site

$54.75 - $71.75/hr

Position: Windows Active Directory Engineer Location: Warren, NJ (3 Days Hybrid) Duration ... operating systems, including virus updates, patches, and performance tuning * Managing user ...

Peraton

$100 - $125/hr

... and maintaining operating systems and related software, with a specialized focus on the ... The role involves managing the full lifecycle of system administration, from initial design and ...

Commitent

Active Directory Administrator IV

Virginia, MN · On-site

$80 - $100/hr

... operated networks. The services that the AD Support team supports in Active Directory include accounts and group management; security configuration of the AD infrastructure; Domain Name Service (DNS)

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Manager 411 Directory Assistance Operator information

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$80.5K

$154K

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How much do manager 411 directory assistance operator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for manager 411 directory assistance operator in the United States is $154,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What does a manager 411 directory assistance operator do?

A manager 411 directory assistance operator oversees the operation of directory assistance services, ensuring accurate and efficient phone number and address retrieval for callers. They may supervise staff, handle escalations, and use communication tools to coordinate information delivery in a customer service environment.

What cities are hiring for Manager 411 Directory Assistance Operator jobs?

Cities with the most Manager 411 Directory Assistance Operator job openings:

What are the most commonly searched types of 411 Directory Assistance Operator jobs?

The most popular types of 411 Directory Assistance Operator jobs are:

What states have the most Manager 411 Directory Assistance Operator jobs?

States with the most job openings for Manager 411 Directory Assistance Operator jobs include:

Manager 411 Directory Assistance Operator jobs near you

User Support Specialist II - Active Directory/Data Center

University Hospital, Newark NJ

Newark, NJ

$82K - $99K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 hours ago

Job description

About the Role

Responsible for implementation and/or maintenance of Active Directory. Manages the operation of Active Directory and client server-based applications. Provides network and PC systems coordination and integration for services with acceptable University Hospital policies and procedures. Responsible for the tasks in support of day-to-day Servers, Active Directory and applications and related clinical departments.
Recommends, develops, configures, installs, monitors, and supports University Hospital server hardware and software for client server-based computer systems. Assists with ensuring the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management and maintenance of Active Directory. Assists in maintaining the security, integrity, and safety of the Active Directory, data center and servers. Diagnoses, resolves, and documents hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.

What You’ll Do

  • Evaluates and installs Active Directory, related software, operating system software and applicatio
  • Provides server management on hardware and software.
  • Conducts problem analysis of Active Directory software and hardware problems, finding the resolution of server related software problems, local area network server installation and configuration; administers security and backup procedures for servers; participates in software and hardware evaluation.
  • Maintains technologies (including but not limited to Active Directory, Group Policy, etc.) to insure server security; conducts research on server hardware, software, and protocols in support of procurement and development efforts, and provides recommendations to senior Server Administrators.
  • Maintains, troubleshoots, and administers the use of, server networks, computer workstations, connections to the internet and peripheral equipment.
  • Configures, maintains, and operates master consoles to monitor the performance of servers and networks and to coordinate access and use of computer networks.
  • Installs, maintains, troubleshoots, and upgrades web-server hardware and software.
  • Deploys and manages virtual machines (VMs) using VMware vSphere and vCenter templates.
  • Monitors virtual environments including ESXi host health, CPU/memory resource utilization, and data store capacity.
  • Manages VM snapshots and basic provisioning tasks during scheduled maintenance windows.
  • Assists with storage and backup environments, ensuring virtual machine backups complete successfully.
  • Assists with enterprise storage management, monitoring fabric connectivity, capacity, and performance indicators across Fibre Channel SAN environments.
  • Aids senior administrators in routine provisioning tasks, host registration, and health monitoring within Dell PowerMax and Pure Storage management arrays.

What You’ll Bring

Required:

  • Bachelor’s degree in Computer Science, Engineering, Business Administration, Math or Electrical Engineering, or other related field.
  • Three (3) years of related work experience in Information Technology and experience with Windows servers and operating systems.
  • Hands-on technical knowledge of server and PC operating systems, including Active Directory, Windows Servers.
  • Experience installing, configuring, and maintaining server hardware and associated equipment. General knowledge of storage technologies such as SAN.
  • Knowledgeable of database requirements for high availability, multi-function environments.
  • Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments, and the general public.
  • Equivalent education, experience and/or training may be substituted for the degree requirements.

Preferred:

  • Knowledge of PowerShell scripting to automate Active Directory tasks and strong knowledge of Group Policy creation is preferred.
  • Strong working experience with hardware, server OS, Active Directory, Group Policies, etc. Certification in MCP, MOS, MTA, MCSE or MCSA preferred.

What We Offer

  • Vacation Time
  • Medical & Prescription Drug Coverage
  • Dental & Vision Insurance
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Short- & Long-Term Disability Insurance
  • Pension Plan
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Professional Development

 

Compensation

The expected salary range for this position is PS28S: Min. $82,013 Mid. $99,005 - Max. $118,046 per year, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit  www.uhnj.org/hrweb.

University Hospital logo

About University Hospital

Sourced by ZipRecruiter

This University Hospital Credo expresses the commitment that our employees make to our patients and to their coworkers. Each individual promises to deliver the best outcome for each patient he or she encounters, at every encounter. This pledge encompasses everything from warm and professional customer service to a clear and succinct explanation of a medical diagnosis – and everything in between. We understand that each and every one of our patients deserves and will receive our utmost attention and respect. It is our pleasure to help our patients through their health care experience at University Hospital. It is our privilege to assist them in their journey. That is our commitment to you.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, NJ, US

Year founded

1882

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