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Manager 411 Directory Assistance Operator Jobs in Rural Hall, NC

HCTec

IT Support Analyst I

Winston Salem, NC · On-site

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory ...

HCTec

IT Support Analyst I

Winston Salem, NC · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory ...

HCTec

IT Support Analyst I

Winston Salem, NC · On-site +1

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory ...

HCTec

IT Support Analyst I

Winston Salem, NC · Hybrid

The IT Support Analyst II will be responsible for providing technical support and assistance to ... Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory ...

HCAOA

Administrative Assistance

Winston Salem, NC · On-site

$13 - $15/hr

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

Excel Interior Door LLC

Production Operator

Winston Salem, NC · On-site

$14.50 - $17.50/hr

Time management skills, technical and coordination. * Ability to work in a non-climate controlled ... Child Care Assistance - Helping cover costs so you can balance work and family. * Gym Membership ...

Excel Interior Door

Production Operator

Winston Salem, NC · On-site

$14.50 - $17.50/hr

Time management skills, technical and coordination. * Ability to work in a non-climate controlled ... Child Care Assistance - Helping cover costs so you can balance work and family. * Gym Membership ...

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All Jobs411 Directory Assistance Operator JobsManager 411 Directory Assistance Operator JobsManager 411 Directory Assistance Operator Jobs in Rural Hall, NC

Manager 411 Directory Assistance Operator information

See Rural Hall, NC salary details

$67.6K

$129.3K

$166.2K

How much do manager 411 directory assistance operator jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager 411 directory assistance operator in Rural Hall, NC is $129,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,800.00 and $165,300.00 per year, depending on experience, location, and employer.

What is a Manager 411 Directory Assistance Operator?

Manager 411 Directory Assistance Operators are professionals who oversee teams that provide telephone-based directory assistance, helping callers find phone numbers, addresses, and other contact information. In addition to handling escalated customer inquiries, they manage daily operations, train and support staff, and ensure high-quality service delivery. Their responsibilities also include monitoring performance, implementing process improvements, and ensuring compliance with company policies and regulations.

What are some common challenges faced by a Manager 411 Directory Assistance Operator and how can they be addressed?

One common challenge in this role is managing a team that handles high call volumes while ensuring accuracy and efficiency in information delivery. Managers must regularly train and support staff to stay updated on directory databases and customer service best practices. Additionally, they often address escalated customer issues and implement process improvements to reduce wait times. Building strong communication within the team and fostering a positive work environment helps address these challenges and maintain high service standards.

What are the key skills and qualifications needed to thrive as a Manager 411 Directory Assistance Operator, and why are they important?

To thrive as a Manager 411 Directory Assistance Operator, you need strong leadership abilities, in-depth knowledge of directory assistance operations, and experience in telecommunications, often supported by relevant managerial or telecommunications certifications. Familiarity with call center management software, telecommunications systems, and directory databases is typically required. Excellent communication, problem-solving, and team-building skills help in effectively managing staff and resolving customer issues. These competencies are essential for ensuring high service quality, operational efficiency, and customer satisfaction in a fast-paced environment.

What is the difference between Manager 411 Directory Assistance Operator vs 411 Directory Assistance Operator?

AspectManager 411 Directory Assistance Operator411 Directory Assistance Operator
CredentialsTypically requires experience in customer service and supervisory skillsRequires strong communication skills and familiarity with directory information
Work EnvironmentSupervises team, manages operations, often in an office settingHandles calls directly, providing directory assistance to customers
Employer & Industry UsageUsed by telecom companies, often in managerial or team lead rolesCommonly employed by telecom providers as frontline support
Search & Comparison IntentLooking for supervisory or managerial roles in directory assistanceSeeking frontline operator roles providing directory info

The main difference is that the Manager 411 Directory Assistance Operator oversees the team and manages operations, while the 411 Directory Assistance Operator directly assists customers with directory information. The managerial role involves leadership and supervision, whereas the operator role focuses on customer service and information provision.

What does a manager 411 directory assistance operator do?

A manager 411 directory assistance operator oversees the operation of directory assistance services, ensuring accurate and efficient phone number and address retrieval for callers. They may supervise staff, handle escalations, and use communication tools to coordinate information delivery in a customer service environment.

What cities near Rural Hall, NC are hiring for Manager 411 Directory Assistance Operator jobs?

Cities near Rural Hall, NC with the most Manager 411 Directory Assistance Operator job openings:

Manager 411 Directory Assistance Operator jobs near you

VDI Operator, Citrix

Next Step Systems

Winston Salem, NC • On-site

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

VDI Operator, Citrix, Winston-Salem, NC
We are looking for a VDI Operator, Citrix candidate to join the team. This position is 100% Remote but candidates need to be local in or near the Durham, NC.
Responsibilities:
- The Virtual Desktop Infrastructure Operator will perform Level 3 Support for the Citrix and NetScaler environment.
- The VDI Operator will assist with day to day support activities.
- The Virtual Desktop Infrastructure Operator will manage Server and Desktop images for Citrix.
- The VDI Operator will coordinate infrastructure maintenance activities (Patching, Maintenance, etc.).
Qualifications:
- Native English (other languages will be valuable).
- Strong knowledge with following technologies: Citrix XenApp and Citrix XenDesktop 7 x, PVS, MCS, UPM, Active Directory, VmWare.
- Proactive person with initiative and focused on the customer.
- Mandatory to live in Durham, NC or nearby.
Benefits:
- Joining a consolidated team, with great experience and knowledge.
- Wide opportunities for promotion in the company.
- Excellent work environment and very collaborative.
- Flexible schedule.
- Fully remote work.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Winston-Salem NC Jobs, VDI Operator, Citrix XenApp, Citrix XenDesktop, VmWare, NetScaler, Servers, Desktops, PVS, MCS, UPM, Active Directory, Support, Virtual Desktop Infrastructure, North Carolina Recruiters, Information Technology Jobs, IT Jobs, North Carolina Recruiting
Looking to hire for similar positions in Winston-Salem, NC or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Virtual Desktop Infrastructure Operators for jobs Winston-Salem, North Carolina and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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