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411 Directory Assistance Operator Jobs (NOW HIRING)

Sebastian

Central Station Operator

Kerman, CA

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial "Operator" for assistance. * Sort and file work orders, customer updates ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

Provide directory assistance for 411 calls. * Field and log calls for trouble/phone repair (611). * Assist customers who dial Operator for assistance. * Sort and file work orders, customer updates ...

Advanced Technology Leaders Inc

$13.25 - $16.75/hr

Directory assistance; * Call direction and call transfer between DSN and local phone lines; * Support callers from other locations in SWA and shall act as centralized operators to assist other bases ...

Premier Health

TELEPHONE OPERATOR

Dayton, OH · On-site

$15.75 - $19.75/hr

... directory assistance and emergency notification information. The Telephone Operator processes pages via audio and radio equipment. Education: High school graduate Experience: Previous telephone ...

Premier Health

TELEPHONE OPERATOR

Dayton, OH · On-site

$15.75 - $19.75/hr

... directory assistance and emergency notification information. The Telephone Operator processes pages via audio and radio equipment. Education: High school graduate Experience: Previous telephone ...

Premier Health

TELEPHONE OPERATOR

Dayton, OH · On-site

$15.75 - $19.75/hr

... directory assistance and emergency notification information. The Telephone Operator processes pages via audio and radio equipment. Education: High school graduate Experience: Previous telephone ...

Premier Health

TELEPHONE OPERATOR

Dayton, OH

$15.75 - $19.75/hr

... directory assistance and emergency notification information. The Telephone Operator processes pages via audio and radio equipment. Education: High school graduate Experience: Previous telephone ...

Premier Health

TELEPHONE OPERATOR

Troy, OH · On-site

$15 - $18.50/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Troy, OH · On-site

$15 - $18.50/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Premier Health

TELEPHONE OPERATOR

Troy, OH · On-site

$15 - $18.50/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

Ladgov Corporation

Switchboard Operator

Northport, NY · On-site

$15.75 - $20/hr

Provide general information and directory assistance * Operate: * Telephone switchboard systems * Overhead paging and radio communication systems * Handle emergency calls (Code Blue, fire alarms, etc.

Premier Health

TELEPHONE OPERATOR

Troy, OH · On-site

$15 - $18.50/hr

... directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the ...

VPNE

Telecommunications Operator

Burlington, MA · On-site

$20/hr

Position Summary The Telecommunications Operator is to provide 24/7, 365-day service operating ... Additionally, supporting internal calls from hospital staff for paging and directory assistance.

Aptiv PLC

Active Directory Operations Engineer

Troy, MI · On-site

$50 - $65.50/hr

QUALIFICATIONS * 5-7 years managing and operating large-scale global Active Directory environments ... Relocation assistance may be available * Learning and development opportunities * Discount programs ...

NY United Health Services

Telephone Operator

Binghamton, NY · On-site

$17.05 - $22.17/hr

... Operator to manage incoming and outgoing calls, provide information, and connect patients, families ... code calls, and directory assistance, ensuring clear and timely responses in a fast-paced ...

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411 Directory Assistance Operator information

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How much do 411 directory assistance operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for 411 directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the 411 Directory Assistance Operator position, and why are they important?

To thrive as a 411 Directory Assistance Operator, you need excellent verbal communication, active listening, and strong data entry skills, often with a high school diploma or equivalent. Familiarity with computerized directory systems and telephone switchboards is typically required, though formal certifications are rarely needed. Patience, problem-solving ability, and a helpful attitude distinguish top performers in this role. These skills ensure accurate and efficient assistance to callers, maintaining high levels of customer satisfaction.

Does 411 directory assistance still exist?

411 directory assistance operators are still employed by some phone companies to provide directory information over the phone. However, with the rise of internet search engines and mobile apps, the demand for traditional 411 services has significantly decreased and many providers have reduced or eliminated this service.

How much do 411 operators make?

411 directory assistance operators typically earn an average hourly wage of around $10 to $15, with annual salaries ranging from approximately $20,000 to $30,000. Wages can vary based on experience, location, and the employer, and the job often requires good communication skills and familiarity with directory databases.

What does a 411 operator do?

A 411 directory assistance operator provides phone number and address information to callers by accessing directory databases. They assist customers in locating contact details for individuals or businesses, often working in a call center environment and using specialized software. Strong communication skills and attention to detail are essential for this role.

What does a typical shift look like for a 411 Directory Assistance Operator?

A typical shift for a 411 Directory Assistance Operator involves answering incoming calls from customers requesting phone numbers, addresses, or other directory information, often using specialized software to quickly retrieve and relay accurate data. Operators usually work in a call center environment, either on-site or remotely, as part of a team of other customer service professionals. Depending on the employer, shifts may include evenings, weekends, or holidays to support around-the-clock service. Throughout the shift, you'll be expected to maintain a friendly, professional tone and manage a steady volume of calls while meeting quality and response time targets.

What jobs pay 4000 a week without a degree?

A 411 Directory Assistance Operator typically earns less than $4,000 per week, as most call center roles pay hourly wages that amount to lower weekly earnings. High-paying jobs that can reach $4,000 weekly without a degree include specialized sales, certain skilled trades like commercial driving, or entrepreneurial ventures, but these often require experience, certifications, or specific skills rather than formal education. Most roles offering such high weekly pay are either highly skilled, commission-based, or involve business ownership.

What is a 411 Directory Assistance Operator job?

A 411 Directory Assistance Operator helps callers find phone numbers, addresses, and general contact information for individuals or businesses. They use specialized databases and software to quickly retrieve and relay accurate information. Operators must have strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. This role is essential for those who need assistance finding contact details without internet access or when traditional directories are unavailable.

More about 411 Directory Assistance Operator jobs
What cities are hiring for 411 Directory Assistance Operator jobs? Cities with the most 411 Directory Assistance Operator job openings:
What are the most commonly searched types of 411 Directory Assistance Operator jobs? The most popular types of 411 Directory Assistance Operator jobs are:
What states have the most 411 Directory Assistance Operator jobs? States with the most job openings for 411 Directory Assistance Operator jobs include:
What job categories do people searching 411 Directory Assistance Operator jobs look for? The top searched job categories for 411 Directory Assistance Operator jobs are:
411 Directory Assistance Operator jobs near you
Infographic showing various 411 Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 32% Part Time, 1% Temporary, 4% Contract, and 9% Summer. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.
Central Station Operator

Central Station Operator

Sebastian

Kerman, CA

$22 - $25/hr

Full-time

Re-posted 6 days ago

Job description

Central Station Operator


Sebastianis a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company, we value the expertise and experience of our team.

Job Description:

The primary responsibility of this position is to dispatch monitored alarms (this includes troubleshooting for alarm customers). Will also be responsible for processing 411 calls and Operator calls, answering repair service calls pertaining to phone service, DSL, and alarm repair. This position also includes any other duties pertaining to the Central Station. The Operator/alarm dispatcher reports to the Central Station Lead. This position will be working night, swing, and weekend shifts. Shifts are 4pm-midnight and 12am-8am

Job Duties:

  • Respond to alarm signals immediately with accuracy and professionalism.
  • Assist customers with alarm-related inquiries and troubleshooting.
  • Work with technicians and installers to verify that alarm signals are received correctly.
  • Provide directory assistance for 411 calls.
  • Field and log calls for trouble/phone repair (611).
  • Assist customers who dial "Operator" for assistance.
  • Sort and file work orders, customer updates, contracts, and emergency instructions in designated file cabinets.
  • Perform general office duties such as filing, data verification, and organization of customer records.
  • Capture and analyze market data from customer call-backs and surveys.
  • Download, upload, and test alarm panels with customers or technicians.
  • Provide after-hours support for DSL products, assisting customers with troubleshooting.
  • Stuff and sort bills, envelopes, and customer inserts for mailing.
  • Assist with various projects that require data entry and documentation.
  • Run and review Network Outage Test Tool (NOTT) reports to ensure alarm systems are communicating regularly.
  • Run and review Alarm Occurrence Reports to ensure compliance with standard operating procedures.
  • Must be Alarm Company Employee (ACE) certifiable and comply with industry regulations.
  • Maintain knowledge of company products, services, and procedures to assist customers efficiently.
  • Participate in training sessions and team meetings to stay updated on policies and best practices.
  • Perform other related duties as assigned by supervisors or management.
  • Other duties and responsibilities may be assigned as necessary.

Job Requirements:

  • Must have high school education or equivalent
  • Flexible schedule (weekends, holidays, varying shift schedules)
  • Must have exceptional communication skills, Spanish preferred but not required)
  • Must have good interpersonal skills with customer focus
  • Ability to adapt to different personalities and resolve conflicts with unpleasant customers

Physical, Mental and Environmental Requirements:

  • All requirements may be modified to reasonably accommodate individuals with disabilities.
  • Must be able to climb ladders, sit, bend, stoop, stand or walk for extended periods.
  • Must be available to work overtime, varied shifts and assume on-call duties as required.
  • Ability to work in temperature extremes ranging from +20o to +105o
  • Ability to lift and/or pull up to 120 lbs.

Compliance:

  • If you need an accommodation as part of the employment process, please contact Human Resources.
  • Sebastian is an Equal Opportunity Employer, including disabled and veterans.
  • If you want to view thePay Transparency Policy Statement, please click the link:English

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