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411 Directory Assistance Operator Jobs in Riverside, CA

MetroSys

IT Systems Administrator

Irvine, CA · On-site

$30 - $40/hr

... Directory, endpoint management, and server infrastructure. This individual will serve as a hands-on ... Troubleshoot hardware, operating system, application, authentication, and connectivity issues.

MetroSys

IT Systems Administrator

Irvine, CA · On-site

$30 - $40/hr

... Directory, endpoint management, and server infrastructure. This individual will serve as a hands-on ... Troubleshoot hardware, operating system, application, authentication, and connectivity issues.

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

... and operating systems. The ideal candidate will have a strong technical background, solid ... Adept at M365, Windows, Active Directory, ticketing systems * Provide troubleshooting and support ...

OSI Digital

Field Desktop Support Tech

Irvine, CA · On-site

$21.75 - $27.75/hr

... and operating systems. The ideal candidate will have a strong technical background, solid ... Adept at M365, Windows, Active Directory, ticketing systems * Provide troubleshooting and support ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA · On-site

$18.25 - $23.50/hr

... network assistance. Responds to and diagnoses problems through discussions with teammembers ... Active Directory Medium * Call management (Altiris, Remedy) Medium * Terminal emulation Medium

MERCY HOUSE

IT Manager - Nonprofit (6135)

Santa Ana, CA

$80K - $90K/yr

Employee Assistance Program * 403(b) savings plan with up to 3% company matching * Paid on-the-job ... Possess advance computer literacy including Windows, Active Directory, Microsoft Azure, computer

Mercy House

IT Manager - Nonprofit (6135)

Santa Ana, CA · On-site

$80K - $90K/yr

Employee Assistance Program * 403(b) savings plan with up to 3% company matching * Paid on-the-job ... Possess advance computer literacy including Windows, Active Directory, Microsoft Azure, computer

All Jobs411 Directory Assistance Operator Jobs411 Directory Assistance Operator Jobs in Riverside, CA

411 Directory Assistance Operator information

See Riverside, CA salary details

$24

$48

$90

How much do 411 directory assistance operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for 411 directory assistance operator in Riverside, CA is $48.60, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $56.68 per hour, depending on experience, location, and employer.

What is a 411 directory assistance operator?

A 411 Directory Assistance Operator helps callers find phone numbers, addresses, and general contact information for individuals or businesses. They use specialized databases and software to quickly retrieve and relay accurate information. Operators must have strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. This role is essential for those who need assistance finding contact details without internet access or when traditional directories are unavailable.

What does a typical shift look like for a 411 directory assistance operator?

A typical shift for a 411 Directory Assistance Operator involves answering incoming calls from customers requesting phone numbers, addresses, or other directory information, often using specialized software to quickly retrieve and relay accurate data. Operators usually work in a call center environment, either on-site or remotely, as part of a team of other customer service professionals. Depending on the employer, shifts may include evenings, weekends, or holidays to support around-the-clock service. Throughout the shift, you'll be expected to maintain a friendly, professional tone and manage a steady volume of calls while meeting quality and response time targets.

What are the key skills and qualifications needed to thrive as a 411 directory assistance operator, and why are they important?

To thrive as a 411 Directory Assistance Operator, you need excellent verbal communication, active listening, and strong data entry skills, often with a high school diploma or equivalent. Familiarity with computerized directory systems and telephone switchboards is typically required, though formal certifications are rarely needed. Patience, problem-solving ability, and a helpful attitude distinguish top performers in this role. These skills ensure accurate and efficient assistance to callers, maintaining high levels of customer satisfaction.

What does a 411 Directory Assistance Operator do?

A 411 Directory Assistance Operator provides phone number and address information to callers by accessing directory databases. They verify customer requests, use communication skills to assist efficiently, and often work in call centers with standard operating procedures. Strong communication and computer skills are typically required for this role.

What are popular job titles related to 411 Directory Assistance Operator jobs in Riverside, CA?

For 411 Directory Assistance Operator jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching 411 Directory Assistance Operator jobs in Riverside, CA look for?

The top searched job categories for 411 Directory Assistance Operator jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for 411 Directory Assistance Operator jobs?

Cities near Riverside, CA with the most 411 Directory Assistance Operator job openings:

411 Directory Assistance Operator jobs near you
Infographic showing various 411 Directory Assistance Operator job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $101,083 per year, or $48.6 per hour.

IT Systems Administrator

MetroSys

Irvine, CA • On-site

$30 - $40/hr

Contractor

Posted 21 days ago

Job description

Position Overview
MetroSys is seeking a versatile and service-oriented IT Systems Administrator to support the day-to-day technology operations of a school and administrative environment. This role is responsible for maintaining servers, end-user devices, identity platforms, backup systems, and core business applications while providing responsive support to faculty, staff, and other users.
The ideal candidate is comfortable working across Windows, macOS, ChromeOS, iPadOS, Microsoft 365, Google Workspace, Active Directory, endpoint management, and server infrastructure. This individual will serve as a hands-on technical resource responsible for monitoring system health, resolving incidents, maintaining device compliance, and supporting the ongoing reliability of the organization's technology environment.
Key Responsibilities
Server Monitoring and Administration
  • Monitor the health, availability, and performance of supported physical and virtual servers.
  • Review system alerts, event logs, and identified failures.
  • Administer Windows Server patching and coordinate updates according to established maintenance schedules.
  • Coordinate server reboots with onsite technical resources to minimize business disruption.
  • Perform routine preventive maintenance and basic server troubleshooting.
  • Maintain operational reports related to patching, performance, incidents, and service metrics.
  • Escalate complex server, hardware, or application issues to vendors or senior engineering resources when necessary.
End-User Support and Incident Management
  • Provide onsite and remote technical support for faculty, staff, and administrative users.
  • Respond to incidents and service requests involving:
    • Windows and macOS desktops
    • Windows and macOS laptops
    • iPads and other iPadOS devices
    • Chromebooks and ChromeOS devices
    • Printers, peripherals, and approved classroom technologies
  • Troubleshoot hardware, operating system, application, authentication, and connectivity issues.
  • Document incidents, resolutions, and recurring technical issues within the service management platform.
  • Coordinate with third-party vendors for technologies requiring manufacturer or application-provider support.
  • Provide best-effort assistance for systems outside the defined support environment.
Workstation and Endpoint Management
  • Monitor endpoint performance and device health.
  • Perform scheduled preventive maintenance on managed workstations.
  • Administer Windows operating system patching.
  • Maintain endpoint antivirus and malware protection.
  • Remediate identified security, performance, and configuration issues.
  • Track hardware, software licenses, and managed device inventory.
  • Assist with device provisioning, deployment, replacement, and retirement.
  • Prepare monthly environment health and endpoint status reports.
iPad and Chromebook Administration
  • Manage iPads and Chromebooks through the applicable device management platforms.
  • Provision, image, reset, and reassign devices.
  • Manage device security settings, applications, updates, and policies.
  • Maintain accurate inventory and ownership records.
  • Support classroom and instructional technology requirements.
  • Troubleshoot device enrollment, authentication, connectivity, and application issues.
Directory and Identity Services
  • Administer user accounts within Active Directory and Google Workspace.
  • Create, modify, disable, and remove user accounts based on approved requests.
  • Manage passwords, security groups, organizational units, access permissions, and distribution groups.
  • Support employee and student onboarding and offboarding processes.
  • Troubleshoot login, access, synchronization, and identity-related issues.
  • Maintain appropriate account access and security controls.
Backup and Disaster Recovery
  • Configure, monitor, and maintain the organization's on-premises backup solution.
  • Review backup jobs and investigate failed or incomplete backups.
  • Perform or coordinate file and system recovery requests.
  • Assist with the development and maintenance of a Disaster Recovery Plan.
  • Document recovery procedures and operational dependencies.
  • Recommend additional backup, retention, or recovery capabilities when appropriate.
  • Participate in periodic backup validation and recovery testing.
Core Application Support
  • Provide administration and user support for:
    • Microsoft 365
    • Google Workspace
    • Google Classroom
  • Troubleshoot email, calendar, collaboration, file-sharing, and access issues.
  • Assist with user licensing, application configuration, and platform administration.
  • Support Microsoft Teams, Outlook, OneDrive, SharePoint, Gmail, Google Drive, and related productivity tools.
  • Coordinate with application vendors when issues require external support.
Asset and Vendor Management
  • Maintain accurate records of managed infrastructure and end-user technology assets.
  • Track hardware warranties, licensing, and manufacturer support agreements.
  • Notify stakeholders of upcoming infrastructure support and maintenance renewals.
  • Assist with vendor coordination, support case management, and renewal planning.
  • Recommend hardware replacement or lifecycle actions based on age, supportability, and operational risk.
Required Qualifications
  • 3-5 years of experience in systems administration, desktop support, IT operations, or managed services.
  • Hands-on experience supporting Windows and macOS devices.
  • Experience administering Active Directory and Google Workspace.
  • Working knowledge of Microsoft 365 administration and support.
  • Experience supporting Chromebooks, iPads, or mobile device management platforms.
  • Familiarity with Windows Server administration and patch management.
  • Experience with endpoint monitoring, antivirus, malware protection, and asset management.
  • Basic knowledge of backup administration and disaster recovery practices.
  • Strong troubleshooting and incident-management skills.
  • Excellent communication, documentation, and customer service abilities.
  • Ability to independently prioritize and manage multiple technical requests.
Preferred Qualifications
  • Experience supporting a K-12 school, nonprofit, or education environment.
  • Familiarity with Google Classroom and education-focused Google Workspace administration.
  • Experience with Microsoft Intune, Google Admin Console, Apple School Manager, or similar management platforms.
  • Familiarity with virtualization technologies such as VMware or Hyper-V.
  • Experience working within a managed services or outsourced IT support model.
  • Knowledge of ITIL-based incident, problem, and change management processes.
  • CompTIA A+, Network+, Microsoft, Google, or Apple certifications.

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