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Full Time Cloud Help Desk Jobs in Riverside, CA (NOW HIRING)

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ... Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ... Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS ...

Addman Engineering

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients ... Proficient with cloud management of Microsoft 365, Azure, Intune. * Knowledge of virtualization ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients ... Proficient with cloud management of Microsoft 365, Azure, Intune. * Knowledge of virtualization ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$98K - $107K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of ... Familiar with cloud-based systems (Azure, AWS, GCP) * IT-related certifications: CompTIA A ...

New

Tech Guardian

Be Seen First

MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

We help small and medium-sized businesses with managed IT, AI, cybersecurity, cloud services ... Help improve service desk workflows, ticket handling standards, SOPs, and client communication ...

Interlink Technology, Inc.

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Level 1 IT Support Specialist - Help Desk & Field Support

Corona, CA · On-site

$25 - $30/hr

This position combines remote help desk support with onsite service at customer locations. You will ... The standard schedule is full-time, Monday through Friday, during normal business hours. Occasional ...

Interlink Technology, Inc.

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Level 1 IT Support Specialist - Help Desk & Field Support

Murrieta, CA · On-site

$25 - $30/hr

This position combines remote help desk support with onsite service at customer locations. You will ... The standard schedule is full-time, Monday through Friday, during normal business hours. Occasional ...

Axos Bank

Sr. IT Manager

Irvine, CA

$130K - $150K/yr

Lead cloud infrastructure initiatives using Microsoft Azure , including resource provisioning, cost ... Lead the Help Desk function to ensure timely resolution of technical issues, high customer ...

KaufmanIT, Inc.

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IT Helpdesk Technician

Irvine, CA · On-site

$20 - $28/hr

... level help-desk support to small and medium sized businesses. This position will include ... Available to work full-time * Professional and reliable * Outgoing personality * Ability to provide ...

New

MetroSys, Inc.

IT Infrastructure Engineer

Irvine, CA · On-site

... cloud initiatives, and network enhancements. • Collaborate with the Help Desk team to resolve escalated infrastructure issues. • Develop and maintain technical documentation, diagrams, and ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

Maintain detailed records using help desk software and internal tracking systems. * Support ... Pay range is $55,000.00-$65,000.00/Yr Employment Type: FULL_TIME

Origence

Sr. Cloud Architect

Irvine, CA

$147K - $184K/yr

As we help shape the future of lending, we're leveraging AI to enhance the way we work and create ... for this full-time position is $147900 - $184900 per year. We offer competitive compensation ...

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All JobsCloud Help Desk JobsFull Time Cloud Help Desk JobsFull Time Cloud Help Desk Jobs in Riverside, CA

Full Time Cloud Help Desk information

See Riverside, CA salary details

$13

$24

$35

How much do full time cloud help desk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for full time cloud help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Cloud Help Desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What is a Full Time Cloud Help Desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

How does a Full Time Cloud Help Desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.
What are popular job titles related to Full Time Cloud Help Desk jobs in Riverside, CA? For Full Time Cloud Help Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Full Time Cloud Help Desk jobs in Riverside, CA look for? The top searched job categories for Full Time Cloud Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Full Time Cloud Help Desk jobs? Cities near Riverside, CA with the most Full Time Cloud Help Desk job openings:
Full Time Cloud Help Desk jobs near you

Help Desk/Desktop Support Analyst

Robert Half

Ladera Ranch, CA • On-site

$70K - $75K/yr

Full-time

Posted 4 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery.
Responsibilities:
• Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines.
• Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response.
• Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged.
• Perform basic system and software installations, configuration tasks, and user support across supported business environments.
• Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions.
• Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively.
• Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications.
• Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed.
• Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting.
• Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.• 2+ years of experience in help desk, desktop support, or technical support roles.
• Bachelor’s degree, college diploma, technical certificate in information technology, or an equivalent combination of education, certifications, and hands-on experience.
• Working knowledge of Microsoft 365, Azure, Microsoft Windows, Windows 10, Microsoft Office, and Active Directory.
• Experience managing service desk tickets and performing structured troubleshooting for end-user hardware, software, and access issues.
• Ability to work independently, manage multiple priorities, and adapt quickly in a fast-paced support environment.
• Strong communication skills with a detail-oriented, customer-focused approach to technical support.
• Familiarity with incident management or change management practices is preferred.
• Microsoft, Fortinet, or related technical certifications are considered an asset.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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