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Entry Level Help Desk Support Jobs in Riverside, CA

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person ...

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$22 - $30/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... The individual will provide telephone support to users and perform desk-side support as needed and ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service. Technician will be ...

Interlink Technology, Inc.

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Level 1 IT Support Specialist - Help Desk & Field Support

Murrieta, CA · On-site

$25 - $30/hr

This position combines remote help desk support with onsite service at customer locations. You will troubleshoot common user and device issues, assist with computer deployments, document your work ...

Posted today

Interlink Technology, Inc.

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Level 1 IT Support Specialist - Help Desk & Field Support

Riverside, CA · On-site

$25 - $30/hr

This position combines remote help desk support with onsite service at customer locations. You will troubleshoot common user and device issues, assist with computer deployments, document your work ...

Posted today

Interlink Technology, Inc.

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Level 1 IT Support Specialist - Help Desk & Field Support

Corona, CA · On-site

$25 - $30/hr

This position combines remote help desk support with onsite service at customer locations. You will troubleshoot common user and device issues, assist with computer deployments, document your work ...

Posted today

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Multi Media LLC

IT Support Technician

Irvine, CA · Hybrid

$23 - $31.75/hr

In this role, you'll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You'll provide ...

Pae

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

Louis, MO. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video ...

UFC Gym

IT Help Desk Associate

Corona, CA · On-site

$70K/yr

Provides technical support to end users in person, via phone, email, or remote connection ... Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ...

UFC Gym

IT Help Desk Associate

Brea, CA · On-site

$70K/yr

Provides technical support to end users in person, via phone, email, or remote connection ... Creates and manages IT help desk tickets as a foundation for issue tracking and resolution ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Riverside, CA

Entry Level Help Desk Support information

See Riverside, CA salary details

$10

$21

$34

How much do entry level help desk support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level help desk support in Riverside, CA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.09 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Riverside, CA? For Entry Level Help Desk Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Riverside, CA look for? The top searched job categories for Entry Level Help Desk Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entry Level Help Desk Support jobs? Cities near Riverside, CA with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Help Desk & End User Support

Help Desk & End User Support

RICEFW Technologies, Inc.

Wildomar, CA • On-site

$19.50 - $26.25/hr

Contractor

Re-posted 15 days ago

Job description

  • Provide full administration and end-user support, including troubleshooting, configuration, escalation management, and resolution for common City software and business applications (both PC and Apple environments). Own end-to-end resolution of usage issues or errors impacting productivity software (e.g., MS Office 365) and all City-specific programs (e.g., finance, permitting, code enforcement, GIS, document management systems, etc.), including escalation to appropriate vendor help desks and follow through with resolution.
  • Furnish a responsive IT help desk reachable hours a day, 7 days a week, including holidays. Offer unlimited remote technical support for City staff via phone, email, or remote login tools at all times. After-hours emergency calls are addressed by on-call technicians, with guaranteed rapid response for critical issues (e.g., network outages).
  • Utilize a help desk ticket system to log all support requests (by phone, email, or in person) and track them through resolution. Document each issue, the resolution steps, and time taken. Provide City staff with updates on ticket status and maintain a history of incidents to identify recurring problems or training needs. Provide read-only access to ticketing system to key city staff.
  • Include defined Service Level Agreements (SLAs) for response and resolution times.
  • Handle user account lifecycle tasks. Create new user accounts (for network/domain, email, applications) when new employees are onboarded. Manage user access permissions (e.g., file shares, system rights) and set up multi-factor authentication for remote access as required. User accounts for separated employees shall be disabled within hours of notification, and immediately (same business day) for involuntary separations or security-related terminations, as directed by the City.
  • Serve as the primary administrator for all user peripherals such as printers, scanners, multi-function copiers, monitors, and other connected devices. Install and configure printers for network or local use and resolve printing issues. Ensure users can reliably use scanning/imaging systems and coordinate with vendors for hardware repairs if a device fails.

Audio / Visual (AV) & Meeting Support
Onsite support for City Council, Planning Commission, Measure AA, and Measure Z meetings to include pre-meeting setup and testing, live camera operation, and troubleshooting of AV systems.
Support for hybrid and virtual meeting platforms.
Maintenance and optimization of recording and streaming system.

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