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Remote Amazon Tier 3 Jobs in Riverside, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

Western Digital

Senior Mac Engineer

Irvine, CA · On-site +1

$112K - $154K/yr

Provide Tier 3 escalation support and mentor junior engineers * Partner with Global Service Desk to ... or remote jobs that can be performed in California, Colorado and New York. This range may be ...

Western Digital

Senior Mac Engineer

Irvine, CA · On-site +1

$112K - $154K/yr

Provide Tier 3 escalation support and mentor junior engineers * Partner with Global Service Desk to ... or remote jobs that can be performed in California, Colorado and New York. This range may be ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

... our three California offices: San Francisco, Santa Clara, and Irvine. RESPONSIBILITIES * Manage ... Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support

Directive

Meta Strategist (Remote US)

Irvine, CA · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Experience with audience segmentation by tier, job title etc. * Proven and measurable success with ...

Directive

Meta Strategist (Remote US)

Irvine, CA · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Experience with audience segmentation by tier, job title etc. * Proven and measurable success with ...

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All JobsAmazon Tier 3 JobsRemote Amazon Tier 3 JobsRemote Amazon Tier 3 Jobs in Riverside, CA

Remote Amazon Tier 3 information

See Riverside, CA salary details

$57.9K

$108.6K

$158.1K

How much do remote amazon tier 3 jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote amazon tier 3 in Riverside, CA is $108,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $137,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon Tier 3 vs Remote Amazon Tier 2?

AspectRemote Amazon Tier 3Remote Amazon Tier 2
Required CredentialsAmazon certifications, relevant technical skillsSimilar certifications, more experience preferred
Work EnvironmentRemote, team collaboration toolsRemote, often more autonomous roles
Employer & Industry UsageAmazon logistics and operationsAmazon customer service and support

Remote Amazon Tier 3 roles typically require specific certifications and technical skills, focusing on logistics or operations, while Remote Amazon Tier 2 positions often involve customer support with similar credentials but may demand more experience. Both roles are remote and widely used within Amazon's diverse departments, but they differ in responsibilities and specialization.

Is Remote Amazon Tier 3 really hiring for remote positions?

Remote Amazon Tier 3 roles are often available as remote positions, depending on the company's current hiring needs and job requirements. These positions typically involve customer service or technical support and may require familiarity with Amazon's systems and tools. Candidates should review the specific job listing for details on remote work eligibility and qualifications.

What are popular job titles related to Remote Amazon Tier 3 jobs in Riverside, CA?

For Remote Amazon Tier 3 jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Tier 3 jobs in Riverside, CA look for?

The top searched job categories for Remote Amazon Tier 3 jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Amazon Tier 3 jobs?

Cities near Riverside, CA with the most Remote Amazon Tier 3 job openings:

Remote Amazon Tier 3 jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 24 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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