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Remote Amazon Tier 3 Jobs in Riverside, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

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$57.9K

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$158.1K

How much do remote amazon tier 3 jobs pay per year?

As of May 28, 2026, the average yearly pay for remote amazon tier 3 in Riverside, CA is $108,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $137,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon Tier 3 vs Remote Amazon Tier 2?

AspectRemote Amazon Tier 3Remote Amazon Tier 2
Required CredentialsAmazon certifications, relevant technical skillsSimilar certifications, more experience preferred
Work EnvironmentRemote, team collaboration toolsRemote, often more autonomous roles
Employer & Industry UsageAmazon logistics and operationsAmazon customer service and support

Remote Amazon Tier 3 roles typically require specific certifications and technical skills, focusing on logistics or operations, while Remote Amazon Tier 2 positions often involve customer support with similar credentials but may demand more experience. Both roles are remote and widely used within Amazon's diverse departments, but they differ in responsibilities and specialization.

What are popular job titles related to Remote Amazon Tier 3 jobs in Riverside, CA? For Remote Amazon Tier 3 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Tier 3 jobs in Riverside, CA look for? The top searched job categories for Remote Amazon Tier 3 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Amazon Tier 3 jobs? Cities near Riverside, CA with the most Remote Amazon Tier 3 job openings:
Remote Amazon Tier 3 jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93.60K - $108.16K/yr

Full-time

Posted 28 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement.
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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