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Remote Amazon Tier 3 Jobs in Riverside, CA (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year DescriptionIronOrbit is seeking an ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ... Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role ...

Professional Search Group - Orange County

Be Seen First

Banking Customer Support

San Bernardino, CA · Remote

$21 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in California. About ... tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and ...

Directive

Meta Strategist (Remote US)

Irvine, CA · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Experience with audience segmentation by tier, job title etc. * Proven and measurable success with ...

Directive

Meta Strategist (Remote US)

Irvine, CA · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Experience with audience segmentation by tier, job title etc. * Proven and measurable success with ...

Directive

Paid Social Manager (Remote US)

Irvine, CA · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Experience with audience segmentation by tier, job title etc. * Proven and measurable success with ...

Directive

Paid Social Manager (Remote US)

Irvine, CA · Remote

We operate through 3 divisions: Performance, Communications, and Commerce, each built to share ... Experience with audience segmentation by tier, job title etc. * Proven and measurable success with ...

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All JobsRemote Amazon Tier 3 JobsRemote Amazon Tier 3 Jobs in Riverside, CA

Remote Amazon Tier 3 information

See Riverside, CA salary details

$57.9K

$108.6K

$158.1K

How much do remote amazon tier 3 jobs pay per year?

As of Jun 24, 2026, the average yearly pay for remote amazon tier 3 in Riverside, CA is $108,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $137,200.00 per year, depending on experience, location, and employer.

What is a Tier 3 position at Amazon?

A Tier 3 position at Amazon typically refers to a mid-level support or technical role within the company's customer service or technical teams. Employees in this tier handle complex issues, require specific skills or certifications, and often work in a structured environment with defined procedures. The role may involve troubleshooting, problem resolution, and using internal tools to assist customers or support operations.

What are level 3 jobs in Amazon?

Level 3 jobs at Amazon typically refer to entry-level or early-career roles, such as Customer Service Associates or Warehouse Associates, which often require basic skills and may involve training. These positions usually have standard schedules, and employees may need to pass background checks or assessments to qualify.

How much does Amazon L3 make per hour?

Amazon Level 3 (L3) associates typically earn around $15 to $20 per hour, depending on location and experience. This role often involves warehouse tasks, and pay rates can vary based on regional minimum wages and company policies.

What is the difference between Remote Amazon Tier 3 vs Remote Amazon Tier 2?

AspectRemote Amazon Tier 3Remote Amazon Tier 2
Required CredentialsAmazon certifications, relevant technical skillsSimilar certifications, more experience preferred
Work EnvironmentRemote, team collaboration toolsRemote, often more autonomous roles
Employer & Industry UsageAmazon logistics and operationsAmazon customer service and support

Remote Amazon Tier 3 roles typically require specific certifications and technical skills, focusing on logistics or operations, while Remote Amazon Tier 2 positions often involve customer support with similar credentials but may demand more experience. Both roles are remote and widely used within Amazon's diverse departments, but they differ in responsibilities and specialization.

Is Amazon really hiring for remote positions?

Amazon regularly offers remote positions, including roles like Remote Amazon Tier 3, across various departments. These jobs often require specific skills, such as customer service or technical knowledge, and may involve remote work tools and flexible schedules. Job availability can vary based on current company needs and location-specific policies.
What are popular job titles related to Remote Amazon Tier 3 jobs in Riverside, CA? For Remote Amazon Tier 3 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Tier 3 jobs in Riverside, CA look for? The top searched job categories for Remote Amazon Tier 3 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Amazon Tier 3 jobs? Cities near Riverside, CA with the most Remote Amazon Tier 3 job openings:
Remote Amazon Tier 3 jobs near you

Service Desk Manager - Tier II

Shield

Anaheim, CA • Remote

$93K - $108K/yr

Full-time

Posted 25 days ago

Job description

Service Desk Manager - Tier II

Department: Managed Services

Employment Type: Full Time

Location: IronOrbit - Remote

Compensation: $93,600 - $108,160 / year


DescriptionIronOrbit is seeking an Incident and Problem Manager to be part of our Managed Services customer support team, ensuring rapid incident resolution, effective problem management, and clear communication with internal stakeholders and customers. This role is part of the overall Support Operations and the Manager will be responsible for ensuring exceptional service continuity and superior customer satidfaction, while driving continual improvement. 
The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and providing clear ownership of the Root Cause Analysis and proactive remediation across customer systems. 
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment. 
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones. 
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs. 
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions. 
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts. 
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption. 
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager. 
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams. 
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction. 

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred). 
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments. 
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting. 
  • Proven ability to lead distributed/remote teams effectively. 
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings. 
  • Experience with ITSM tools and incident/problem management processes. 
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager). 
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V). 
  • Ability to coordinate effectively with after-hours and overnight teams. 
Preferred: 
  • ITIL certification or equivalent process knowledge. 
  • Experience managing cross-time-zone teams and facilitating virtual collaboration. 
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement. 
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2). 
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP). 

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