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No Experience Help Desk Jobs in Riverside, CA (NOW HIRING)

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Provide first-level technical support by responding to Help Desk inquiries and troubleshooting ... Previous experience as an IT Support Specialist. * A+ Certification, Network + Certification.

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Experience with macOS is a plus. * General understanding of Incident Management and IT ticket ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent Proven ability to troubleshoot computer hardware and Microsoft Windows Experienced with network troubleshooting ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Knowledge/Experience: * 1-2 years help desk experience * High School degree or equivalent * Proven ... ability to troubleshoot computer hardware and Microsoft Windows * Experienced with network ...

ADDMAN Engineering LLC

Help Desk Specialist L2

Irvine, CA · On-site

$70K - $80K/yr

The Help Desk Specialist Level 2 role provides multi-faceted support to all ADDMAN internal clients ... QUALIFICATIONS: * 3 years of IT work experience and/or progress toward completing IT certifications ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

No regular onsite work or travel to California is required. What You'll Do * Troubleshoot Windows ... Willingness to learn and continuously improve Helpful Experience Experience with any of the ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

Associates degree in IT or related field preferred. * 1-2 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems. * Familiarity with ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Associate's degree in IT or related field; bachelor's degree preferred. * 2-4 years of experience in a help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

Education and Experience: * 1-2 years of IT/help desk experience or equivalent technical training. * Basic knowledge of Windows 11. * Familiarity with Microsoft 365. * Basic understanding of ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... Experience * Minimum of 2 years of experience in PC hardware support and repair. * Minimum of 2 ...

Total Warehouse

Junior IT Help Desk

Anaheim, CA · On-site

$22 - $30/hr

Education and Experience: * 1-2 years of IT/help desk experience or equivalent technical training. * Basic knowledge of Windows 11. * Familiarity with Microsoft 365. * Basic understanding of ...

Partners Professional

Helpdesk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Minimum of 3 years of IT support or help desk experience . * 2+ years of networking experience . * Strong troubleshooting skills across hardware, software, and basic networking. * Experience ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working ... Help set up and configure new hardware and software for clients. * Provide support for network ...

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All JobsHelp Desk JobsNo Experience Help Desk JobsNo Experience Help Desk Jobs in Riverside, CA

No Experience Help Desk information

See Riverside, CA salary details

$13

$24

$35

How much do no experience help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for no experience help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What are the most commonly searched types of Help Desk jobs in Riverside, CA?

The most popular types of Help Desk jobs in Riverside, CA are:

What are popular job titles related to No Experience Help Desk jobs in Riverside, CA?

For No Experience Help Desk jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching No Experience Help Desk jobs in Riverside, CA look for?

The top searched job categories for No Experience Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for No Experience Help Desk jobs?

Cities near Riverside, CA with the most No Experience Help Desk job openings:

No Experience Help Desk jobs near you
Infographic showing various No Experience Help Desk job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,237 per year, or $24.2 per hour.

Help Desk Technician

AC Pro

Rancho Cucamonga, CA • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Respond to Help Desk inquiries and troubleshoot hardware, software, network, and system-related issues via phone, email, remote access, and in-person support

  • Install, configure, deploy, and maintain desktop hardware, software, peripherals, and related IT equipment at various locations

  • Escalate support tickets to appropriate teams and follow up to ensure timely resolution of technical issues

Job description

About the Company:
AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.
Responsibilities:
  • Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support.
  • Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process.
  • Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up
  • Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems.
  • Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users.
  • Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements.
  • Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations.
  • Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues.
  • Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed.
  • Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations.
  • Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department.
  • Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements.
  • Create, modify, and manage user, computer, and group accounts within Active Directory.
  • Administer and maintain Office 365 mail flow rules and related email configurations.
  • Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings.
  • Provide technical support for various company software applications and business systems.
  • Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency.
  • Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives.
  • Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software.
  • Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs.
  • Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions.
  • Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership.

Skills Requirements:
  • High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting).
  • Excellent written and verbal communication, interpersonal, and organizational skills.
  • Motivation to continue to grow in knowledge and skills.
  • Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team.
  • Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint.
  • Take on a customer service role providing support to Associates.
  • Ability to effectively analyze typical computer problems.
  • Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks.
  • Effective at communicating technical information to associates via telephone, email, written documents or in person.
  • Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers.

Education and/or Experience Requirements:
  • High School Diploma or GED
  • Previous experience as an IT Support Specialist.
  • A+ Certification, Network + Certification.

Physical Requirements:
  • Regularly required to sit for extended periods, with occasional standing and walking throughout the workday.
  • Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools.
  • Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment.
  • Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds.
  • Ability to perform repetitive motions, including typing and mouse use, for extended periods.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence.
  • Ability to work in a standard office environment with moderate noise levels.

As a member of our team, you will enjoy:
  • Medical: PPO options
  • Dental: PPO In-Network
  • Vision Plan
  • Company-Paid Life Insurance
  • Health Flex Spending Account (FSA)
  • 401(k) Retirement Plan
  • Weekly pay periods (every Friday)
  • Employee Assistance Program (EAP)
  • Vacation & Sick Pay
  • Paid Holidays
  • Veteran's day off with pay for associates who served in the military
  • Career Advancement and Development Opportunities.

Pay Range: $26.00- $32.00 per hour (DOE)
All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.
Equal Opportunity Employer/ Veterans encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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