Remote Help Desk Technician Jobs in Riverside, CA

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Sales Enablement
Job Sub Function:
Contract Administration and Management
Job Category:
Professional
All Job Posting Locations:
Irvine, California, United States of America
Job Description:
Johnson & Johnson MedTech (JJMT), a member of Johnson & Johnson's Family of Companies, is recruiting for a Lead Analyst, Deal Desk. The position will be preferably based in Irvine, CA.
Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.
Johnson & Johnson MedTech Electrophysiology (EP) produces a broad range of innovative products and solutions used primarily by health care professionals in the Cardiovascular field. As the most comprehensive devices business in the world, Johnson & Johnson Medtech is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
Within the Commercial Operations & Strategy Contracting team, the Deal Desk is a single point of contact, rapid response hub for developing solutions to custom requests. The Deal Desk team works in close collaboration with Field Sales, Account Management, Contract Strategy & Administration, Customer Support, and other partners such as Marketing, Legal, Finance, Health Care Compliance, Government Compliance, etc. to put together the most appropriate offering (products, pricing, solutions and T&Cs) for the customer.
The Deal Desk Lead Analyst is responsible for the development of offers including products, pricing, compliance requirements, financial T&Cs, and innovative solutions for customers in J&J MedTech EP. S/he will serve as the subject matter expert for the business represented and will partner closely with the field, Commercial Ops & Strategy Managers/Directors, Contracting Directors, Marketing Managers, and other Deal Desk Analysts to develop the most appropriate offers and scenarios to serve our customers and uphold our strategies. This role combines advanced technical expertise in Microsoft Office tools with strong financial literacy and business acumen to translate commercial strategy into executable, compliant offers.
The primary objectives of the Deal Desk are to:

• Protect the margins of the business by taking a holistic view of the levers that affect profitability including products, prices, solutions and T&Cs
• Better align the offers we submit with the needs of the customer segment and the strategies of the business
• Reduce time spent by Field Sales on contract development to enhance focus on customers
• Improve our Customers' experience

Being a subject matter expert on our organization's commercial programs, responsibilities will include, but not be limited to:

• Drive the development of detailed offers leveraging product expertise, business acumen and professional judgment while adhering to contracting strategies and price matrices.
• Develop rigorous, error-proof offers and analysis, maintaining a high attention to detail, while still seeing the emerging patterns, trends and insights across offers.
• Display a high degree of ownership for the quality of the offer and the fit with our strategic and financial objectives.
• Drive adherence to protocols and business rules while still respecting individual customer needs.
• Identify areas for improvement within systems/tools, processes, and interactions associated with offer development. Surface and provide recommendations regularly to management to support our objective for continuous improvement.

• Maintain and manage SharePoint-based databases and repositories, including tool postings, version control, tracking updates, and pricing matrices for new product offerings.
• Take an active role in developing and improving training materials and SOPs.

• Maintain appropriate documentation in accordance with SOX 404 Requirements.

Qualifications

• A minimum of a bachelor's degree is required. A concentration in Finance, Business, Economics, or Marketing is preferred.
• A minimum of 6 years of relevant business experience with at least 3 years in Pricing, Contract Management, Finance, Sales, Marketing, or related function is required.

• Experience working in the Medical Device industry is preferred.

• Experience with contract execution, performance monitoring and special project ownership and management within offer development is preferred.

• Strong desire to meet / exceed expectations.

• Advanced Proficiency of the Microsoft Office Suite, particularly MS Power Apps & Excel, including complex formulas, dashboards, and macros/VBA.
• Strong analytical problem-solving skills, with experience analyzing complex data and providing data driven solutions in a time sensitive environment is required.
• Ability to toggle between big picture and attention to detail is required.
• Excellent verbal and written communication skills are required, with ability to make the complex simple when explaining complex analytical findings to non-analytical business partners.Insight-driven; ability to capture insights and translate into strategies and solutions is required.
• Ability to work well in a cross-functional environment and build support across a complex set of stakeholders is required.
• Proficiency in prioritizing and managing multiple concurrent deliverable for different end users, and adaptability to changing business needs, is required.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Coaching, Collaboration, Communication, Contract Management, Copy Editing, Detail-Oriented, Office Administration, Problem Solving, Regulatory Compliance, Relationship Building, Risk Assessments, Sales Enablement, Sales Support, Sales Terms and Conditions, Tender Management
The anticipated base pay range for this position is :
$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits