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Online Helpdesk Jobs in Riverside, CA (NOW HIRING)

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

Tech Guardian

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MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Helpdesk Supervisor Company: Tech Guardian Location: Lake Elsinore, CA Job Type: Full-Time, Salary Compensation: $70,000 - $85,000 per year plus performance bonuses, based on experience About Tech ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and peripheral issues * Provision, configure, and deploy laptops and desktop computers * Install, configure, and ...

HMC Architects

Helpdesk Support Technician

Ontario, CA · On-site

$21.45 - $29.21/hr

Who We Are HMC Architects is an employee-owned design firm with an inherent desire to make a difference in our communities. As a purpose-driven brand based on values, our mission to design for good ...

Esri

Sr. Product Manager - ArcGIS Online

Redlands, CA · On-site

$127K - $168K/yr

As a Senior Product Manager on the ArcGIS Online team, you will help us scale by strengthening the governance, process, and coordination that align us with stakeholders, connected to customers and ...

Esri

3D Layer Product Engineer II

Redlands, CA · On-site

... and Online help documentation for 3D layers • Create compelling supplemental material that educates users on the capabilities built by the team, including blogs, tutorials, and videos ...

Esri

3D Layer Product Engineer II

Redlands, CA · On-site

Document REST API and Online help documentation for 3D layers * Create compelling supplemental material that educates users on the capabilities built by the team, including blogs, tutorials, and ...

Esri

Sr. Product Manager - ArcGIS Online

Redlands, CA · On-site

$118K - $194K/yr

As a Senior Product Manager on the ArcGIS Online team, you will help us scale by strengthening the governance, process, and coordination that align us with stakeholders, connected to customers and ...

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All JobsOnline Helpdesk JobsOnline Helpdesk Jobs in Riverside, CA

Online Helpdesk information

See Riverside, CA salary details

$13

$24

$35

How much do online helpdesk jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for online helpdesk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is an Online Helpdesk job?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for someone working in an Online Helpdesk role?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

How can I make 2000 a week working from home?

An online helpdesk role can potentially pay $2000 or more per week if you have extensive experience, strong technical skills, and work full-time or take on multiple clients. Increasing earnings may involve specializing in high-demand areas, obtaining relevant certifications, and using efficient support tools. However, reaching this income level consistently requires significant expertise and workload management.

Is AI replacing IT's help desk?

AI is increasingly used in helpdesk roles to automate routine tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI currently complements rather than replaces human helpdesk staff, as many technical issues require human judgment and personalized support. Helpdesk roles still require technical knowledge, communication skills, and problem-solving abilities, with AI serving as a tool to enhance efficiency.

What jobs pay $4000 a week without a degree?

Online Helpdesk roles typically do not pay $4000 a week without a degree; such high earnings are more common in specialized fields like sales, real estate, or certain freelance IT consulting roles that require experience, skills, or certifications rather than formal education. High-paying positions often involve technical expertise, certifications, or entrepreneurial activities rather than entry-level helpdesk work.

How to make 1000 a week remotely?

An online helpdesk professional can increase earnings by providing high-quality support, gaining specialized certifications, and working for multiple clients or companies simultaneously. Building a strong reputation and developing skills in common helpdesk tools can also help command higher pay rates, potentially reaching or exceeding $1,000 weekly with consistent effort and experience.

What are the key skills and qualifications needed to thrive in the Online Helpdesk position, and why are they important?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

What are the most commonly searched types of Helpdesk jobs in Riverside, CA? The most popular types of Helpdesk jobs in Riverside, CA are:
What are popular job titles related to Online Helpdesk jobs in Riverside, CA? For Online Helpdesk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Online Helpdesk jobs in Riverside, CA look for? The top searched job categories for Online Helpdesk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Helpdesk jobs? Cities near Riverside, CA with the most Online Helpdesk job openings:
Online Helpdesk jobs near you
Infographic showing various Online Helpdesk job openings in Riverside, CA as of July 2026, with employment types broken down into 26% Locum Tenens, 62% Full Time, 9% Part Time, 2% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.
Helpdesk Technician

Helpdesk Technician

GSI Environmental Inc.

Irvine, CA • On-site

$60K - $73K/yr

Other

Posted 25 days ago

Job description

About Us
GSI is a privately held, employee-owned company offering superior compensation, benefits, and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation.
GSI employs cross-disciplinary teams of environmental engineers and scientists, including toxicologists, geologists, hydrogeologists, ecologists, chemists, oceanographers, and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston, Texas, GSI operates offices in Texas (Austin and Houston), California (Irvine, the San Francisco Bay Area, and Folsom), Washington (Olympia), Montana (Missoula and Helena), Colorado (Lakewood), North Carolina (Raleigh), and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.
Position Overview
We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston, this role requires a high degree of independence, professionalism, and ownership of day-to-day IT needs locally.
Come join our team! To learn more, visit: https://www.gsienv.com/careers/
Key Responsibilities
  • Provide first-level technical support to users via in-person assistance, phone, email, or chat
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity
  • Log, track, and document all help desk requests using the company's ticketing system
  • Escalate unresolved issues to the appropriate internal teams or third-party vendors
  • Set up and configure hardware and software for new hires and assist with IT onboarding
  • Maintain and update IT asset inventory and software licensing records
  • Assist in maintaining user accounts, email, and access permissions
  • Support conference room technology, video conferencing tools, and AV equipment
  • Maintain technical documentation and user guides for common issues and solutions
  • Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects.

  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Proficiency with Windows OS, Microsoft 365, and common business applications
  • Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.)
  • Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users
  • Excellent customer service and communication skills
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus)

Work Schedule & Environment
  • On-site presence required 5 days a week in the Irvine office
  • Standard office environment with occasional lifting of equipment (up to 25 lbs)
  • May require occasional after-hours or weekend support during upgrades or outages
  • Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices

*Exact salary will depend on level of education and relevant experience.

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