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Hourly Epic Help Desk Jobs in Riverside, CA (NOW HIRING)

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... hourly rate listed for this position is provided as a good-faith estimate of what the company ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... hourly rate listed for this position is provided as a good-faith estimate of what the company ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... hourly rate listed for this position is provided as a good-faith estimate of what the company ...

Amentum

IT Support Technician

San Bernardino, CA · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... hourly rate listed for this position is provided as a good-faith estimate of what the company ...

Massage Heights

Front Desk Consultant

Mission Viejo, CA · On-site

$17 - $27/hr

If you thrive in a positive environment and enjoy helping people feel their best, we'd love to meet ... Competitive hourly pay * Commission on memberships, gift cards, and retail products * Full-time and ...

Pae

IT Support Technician

San Bernardino, CA

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk ... hourly rate listed for this position is provided as a good-faith estimate of what the company ...

Massage Heights

Front Desk Consultant

Mission Viejo, CA · On-site

$17 - $27/hr

If you thrive in a positive environment and enjoy helping people feel their best, we'd love to meet ... Competitive hourly pay * Commission on memberships, gift cards, and retail products * Full-time and ...

Massage Heights

Be Seen First

Front Desk Sales Associate

Mission Viejo, CA · On-site

$36K/yr

... who love helping people and creating a great guest experience. Compensation * Hourly pay ... Maintain a clean, welcoming front desk environment * Help create a positive and relaxing spa ...

Highgate Hotels

Front Desk Agent

Ontario, CA · On-site

$19/hr

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

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All JobsHourly Epic Help Desk JobsHourly Epic Help Desk Jobs in Riverside, CA

Hourly Epic Help Desk information

See Riverside, CA salary details

$13

$24

$35

How much do hourly epic help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for hourly epic help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What are the most commonly searched types of Epic Help Desk jobs in Riverside, CA? The most popular types of Epic Help Desk jobs in Riverside, CA are:
What are popular job titles related to Hourly Epic Help Desk jobs in Riverside, CA? For Hourly Epic Help Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Riverside, CA look for? The top searched job categories for Hourly Epic Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Hourly Epic Help Desk jobs? Cities near Riverside, CA with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
Professional Expert - Program Assistant - Educational Opportunities Help Desk

Professional Expert - Program Assistant - Educational Opportunities Help Desk

San Bernardino Community College District

San Bernardino, CA • On-site

$20 - $49/hr

Full-time, Part-time, Temporary

Posted 15 days ago

Job description

Salary: $20.00 - $49.00 Hourly
Location : District Office 550 E. Hospitality Lane Suite 200 San Bernardino, CA
Job Type: Professional Expert
Job Number: 2324 - 012432024
Department: Chancellor's Office
Opening Date: 07/28/2023
Closing Date: Continuous
Work Schedule: Monday - Friday, 8am-5pm, some evenings and weekends as required
Work Days/Year: Varies
Mission Statement: SBCCD positively impacts the lives and careers of our students, the well-being of their families, and the prosperity of our community through excellence in educational and training opportunities.
Job Description
San Bernardino Community College District accepts applications for part-time, hourly temporary positions for our two college campuses (San Bernardino Valley College and Crafton Hills College) on a continuous basis. However, this does not imply the department is actively recruiting for this position. If there is an interest and/or need within the specific department, applicants who meet the minimum requirements will be contacted by respective department managers. Applications submitted will remain active for up to one (1) year.
SUMMARY DESCRIPTION
The Program Assistant at the Mexican Consulate in San Bernardino represents the San Bernardino Community College District and supports the Educational Opportunities Help Desk ("Ventanilla de Orientacion Educativa"). The Program Assistant provides accurate information primarily in Spanish via phone, email, in-person and online presentations, and walk-ups to individuals seeking K-12, job training, and college resources in the Inland Empire and Mexico.
The role involves fostering partnerships with educational institutions, government agencies, and community organizations, and recruiting volunteers and student interns. While it is expected that the incumbent keeps active and open communication with members of the Consulate's senior leadership team, this position reports to the San Bernardino Community College District Associate Vice Chancellor of Government Relations and Strategic Communications
REPRESENTATIVE DUTIES
  • Assist constituents with information on the United States educational system, focusing on Riverside and San Bernardino counties, covering K-12, California Community Colleges, California State University, University of California, GED, adult education, English courses, job training, scholarships, and financial aid opportunities.
  • Promote educational opportunities offered by the Mexican government for Mexican citizens living in the United States, such as the Institute for Mexicans Abroad scholarship fund ("IME Becas"), free academic textbooks, and long-distance learning.
  • Educate students and families on Mexico-U.S. study abroad opportunities sponsored by the Mexican government and U.S. public institutions.
  • Deliver culturally competent, Spanish-language workshops and audio-visual presentations to inspire individuals of all ages to pursue higher education and job training opportunities.
  • Act as a liaison for the San Bernardino Community College District, promoting student enrollment, academic programs, and support services for Crafton Hills College, San Bernardino Valley College, Economic Development & Corporate Training, and KVCR public media.
  • Provide information about the Mexican educational system to students and families relocating from the United States to Mexico, including the higher education admission process and academic transfer procedures.
  • Offer guidance on obtaining academic diplomas, degrees, professional certificates, and revalidating studies in both the United States and Mexico, including duplicates of academic documents and transcripts.
  • Cultivate and maintain communication with educational institutions, government agencies, and community organizations to advance the goals of the Educational Opportunities Help Desk.
  • Support the development and implementation of an annual calendar of activities, workshops, and community events to promote the Educational Opportunities Help Desk.
  • Establish a reporting mechanism to monitor and collect qualitative and quantitative records of constituent interactions, tracking the progress of the Educational Opportunities Help Desk on a daily, weekly, monthly, and year-round basis.
  • Support the development of written progress reports in collaboration with the Mexican Consulate in San Bernardino and San Bernardino Community College District, to be completed periodically throughout the year.
  • Create compelling and informative content in English and Spanish for the Educational Opportunities Help Desk's social media accounts, pamphlets like the "Educational Resources Guide," and press releases about available educational resources.
  • Coordinate volunteers and student interns from local higher education institutions to assist during the Help Desk's hours of operation.
  • Handle administrative tasks, including composing correspondence, ordering materials and supplies, responding to calls and emails, and running errands to support daily operations.
  • Provide logistical support for event planning and communications for campus meetings and major community events.
  • Stay updated on local, state, and federal news and public policies affecting undocumented students, including the California Dream Act, AB 540, California DREAM Loan Program, DACA, and SB 1159, allowing qualified individuals in California to obtain professional licenses, regardless of immigration status.
  • Some travel may be required.
  • Perform other duties as assigned.

Qualifications
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or learn within a short period of time in order to complete the tasks and duties successfully.
Knowledge of:
  • The cultural, linguistic, and socio-economic diversity of the greater San Bernardino area
  • Common college practices and cycles as it relates to the program such as financial aid or course registration.
  • Typing, word processing, flyer and other document creation, emails, newsletters, and other methods of communication
  • Proper phone etiquette as well as professional verbal communication including presentations and acting as a representative of the program.
  • Basic event planning and management skills including facility or venue reservation, contracts, equipment setup, traffic, parking and maps, accessibility, and event feedback.
  • Basic data collection practices, analysis, compilation and research
  • Proficient skill in the Microsoft Office suite (Word, Excel, PowerPoint, etc.)
  • Principles of physical and digital filing and retrieval
Ability to:
  • Respond to inquiries from the public, current students, faculty, staff and administrators, and community partner organizations in a tactful and timely in a tactful and timely manner.
  • Demonstrate sensitivity and understanding of members of diverse racial, ethnic, ability levels, and other groups in an inclusive and intentional way.
  • Multi-task and manage competing and overlapping projects using time efficiently.
  • Work self-sufficiently with minimal supervision, reserved for unusual or escalated situations.
  • Interpret and apply training, basic knowledge, local and federal laws and district policies to everyday work.
Experience:
  • Fluency in both English and Spanish, with exceptional written and verbal communication skills in both languages.
  • Experience providing customer service or assistance in an educational or community setting.
  • Basic knowledge of the United States educational system, including K-12 schools, community colleges, and universities.
  • Familiarity with the educational resources available in Riverside and San Bernardino counties.
  • Proficiency in using common office software (e.g., word processing, email, spreadsheets, video conferencing).
Desired Qualifications:
  • Strong organizational skills and the ability to handle multiple tasks and deadlines effectively.
  • Experience in creating and delivering educational workshops or presentations.
  • Ability to work as a team and independently.
  • Attention to detail.

Physical Demands and Working Environment
Physical Demands and Working Environment:
  • Some work is performed in a typical office environment.
  • Some work is performed outdoors, offsite at community venues, with some exposure to weather, heat or cold outside of room temperature, noise and other elements
  • Event support will involve a significant amount of standing, kneeling, lifting boxes and equipment, stooping, bending, pushing, and repetitive hand movements for things like usage of a keyboard/standard desktop computer, with or without accommodation.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
Employment Requirements
  • Live scan is required, and TB required.
  • The person selected for hire will be required to complete the following pre-employment requirements:
    • Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
    • Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
    • Tuberculosis (TB) risk assessment
    • Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
  • Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's

This position is not eligible for full-time benefits.

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