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Hourly Epic Help Desk Jobs in Riverside, CA (NOW HIRING)

OC Sports and Entertainment

IT Analyst

Anaheim, CA

$38 - $48/hr

The actual hourly rate offered will take internal value, peer equity, job-related factors, and ... Experience with ServiceNow or a similar help desk/ticketing system * Knowledge of databases, system ...

Honda Center

IT Analyst

Anaheim, CA · On-site

$38 - $48/hr

The actual hourly rate offered will take internal value, peer equity, job-related factors, and ... Experience with ServiceNow or a similar help desk/ticketing system * Knowledge of databases, system ...

New

European Wax Center

Front Desk Sales Associate

Upland, CA · On-site

$16.90 - $17.50/hr

Love to help others look and feel fab? Turn your passion into a rewarding role with the growing ... Benefits: * Hourly rate + commissions and bonuses * Health, Dental, and Vision insurance * 401K

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Hourly Epic Help Desk information

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$24

$35

How much do hourly epic help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hourly epic help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

Is an hourly epic help desk a stressful job?

An hourly Epic Help Desk role can be stressful at times due to the need to troubleshoot technical issues quickly and communicate effectively with users. The job often requires strong problem-solving skills, patience, and the ability to handle multiple support requests, which can contribute to workplace stress depending on workload and support environment.

What are the most commonly searched types of Epic Help Desk jobs in Riverside, CA?

The most popular types of Epic Help Desk jobs in Riverside, CA are:

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For Hourly Epic Help Desk jobs in Riverside, CA, the most frequently searched job titles are:

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The top searched job categories for Hourly Epic Help Desk jobs in Riverside, CA are:

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Cities near Riverside, CA with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you

IT Analyst

Anaheim, CA

OC Sports and Entertainment
See more jobs at OC Sports and Entertainmentexternal

$38 - $48/hr

Full-time

Posted 10 days ago

Job description

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.


Mission:To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you


Vision: We are the gathering place of Orange County


Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:IT Analyst

Pay Details:

The starting hourly rate range for this position is $38.00 to $48.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a focus on the availability and performance of desktop and mobile systems. This role requires knowledge of desktop and laptop computing, iOS devices, wireless networks, email systems, antivirus and malware protection, cybersecurity, and phone systems. The IT Analyst also provides technical support for events at Honda Center and surrounding event spaces, as needed.

Responsibilities

  • Configure, deploy, and provide ongoing support for desktop hardware and systems

  • Set up and support phone systems, including analog, cloud-based, and IP-based solutions

  • Configure, deploy, and support network printers

  • Provide technical support for Apple and Android mobile devices

  • Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM

  • Troubleshoot network connectivity issues

  • Diagnose and resolve issues related to point-of-sale hardware and software

  • Assist with audio/visual systems and conference room setup, configuration, and troubleshooting

  • Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Qualifications

  • Bachelor's degree in Computer Science or a related field, or equivalent combination of education and relevant experience

  • A+ certification preferred

  • 2+ years of experience as an IT Desktop Analyst, Desktop Support Analyst, or similar role

  • Experience with Tanium or a similar endpoint management tool strongly preferred

  • Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory

  • Experience with ServiceNow or a similar help desk/ticketing system

  • Knowledge of databases, system security, and technical troubleshooting

  • Working knowledge of Microsoft Active Directory

  • Excellent written and verbal communication skills, with the ability to support a diverse user community

  • Strong time management and organizational skills

  • Strong analytical and problem-solving skills

  • Understanding of general business practices and operations

  • Proactive approach with strong follow-through and the ability to prioritize multiple assignments and complete projects on time

  • Valid California driver's license and acceptable driving record

  • Ability to work a flexible schedule, including nights, weekends, and some holidays as required

  • Ability to stand and bend for prolonged periods and lift and carry up to 50 pounds

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 2+ Years

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!

Apply