ZipRecruiter

Log In

1

Junior Help Desk Jobs in Riverside, CA (NOW HIRING)

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

Description The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

This role involves resolving complex technical issues, mentoring junior technicians, and ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

COMMERCE HOME MORTGAGE LLC

Jr. Underwriter

Anaheim, CA · On-site

$26 - $29/hr

About The Role The Junior Underwriter supports the underwriting team by reviewing, organizing, and ... Complete income calculations from bank statement help desk and provide completed income analysis to ...

Change Lending

Jr. Underwriter

Anaheim, CA

$26 - $29/hr

About The Role The Junior Underwriter supports the underwriting team by reviewing, organizing, and ... Complete income calculations from bank statement help desk and provide completed income analysis to ...

Change Lending

Jr. Underwriter

Anaheim, CA · On-site

$74.50/hr

... Junior Underwriter supports the underwriting team by reviewing, organizing, and validating loan ... Complete income calculations from bank statement help desk and provide completed income analysis to ...

iStaffing

Be Seen First

Jr. Recruiter/Front Desk

Rialto, CA · On-site

$19 - $21/hr

iStaffing is seeking a friendly, organized, and motivated Front Desk Recruiting Assistant to join ... Fast-paced and rewarding workplace helping people find employment. Location: Riverside, CA Schedule ...

New

iStaffing

Be Seen First

Jr. Recruiter/Front Desk

Riverside, CA · On-site

$19 - $20/hr

iStaffing is seeking a friendly, organized, and motivated Front Desk Recruiting Assistant to join ... Fast-paced and rewarding workplace helping people find employment. Location: Riverside, CA Schedule ...

New

Leidos

Senior Desktop Support Technician

Norco, CA · On-site

$33 - $36/hr

... junior technicians in resolving complex issues. Manage the resolution of customer tickets according ... Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.

Leidos

Senior Desktop Support Technician

Norco, CA · On-site

$33 - $36/hr

... junior technicians in resolving complex issues. • Manage the resolution of customer tickets ... Help Desk ticket management software. • Basic network troubleshooting skills. • Excellent ...

Socket.dev

Senior Automation Developer

Santa Ana, CA · On-site

$146 - $183/hr

Works with operations and help desk teams to transition automations into steady‑state support ... Mentor's junior developers and power users; it helps build an automation‑minded culture across ...

New

ADP, Inc.

Senior Automation Developer

Santa Ana, CA · On-site

$146 - $183/hr

Works with operations and help desk teams to transition automations into steady‑state support ... Mentor's junior developers and power users; it helps build an automation‑minded culture across ...

next page

Showing results 1-20

All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Riverside, CA

Junior Help Desk information

See Riverside, CA salary details

$15

$22

$34

How much do junior help desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for junior help desk in Riverside, CA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the most commonly searched types of Help Desk jobs in Riverside, CA?

The most popular types of Help Desk jobs in Riverside, CA are:

What are popular job titles related to Junior Help Desk jobs in Riverside, CA?

For Junior Help Desk jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Junior Help Desk jobs in Riverside, CA look for?

The top searched job categories for Junior Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Junior Help Desk jobs?

Cities near Riverside, CA with the most Junior Help Desk job openings:

Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,580 per year, or $22.4 per hour.

IT Help Desk I

TOTAL WAREHOUSE INC

Anaheim, CA

Full-time

Posted 6 days ago

Key responsibilities

  • Provide Level 1 technical support to employees and troubleshoot issues with Windows computers, peripherals, and Microsoft 365 applications.

  • Assist with setting up, configuring, maintaining, and redeploying IT equipment and user accounts for new and existing employees.

  • Respond to, document, and escalate IT support requests related to network connectivity, login issues, and basic security access.

Job description

Description

The IT Help Desk I position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure. This is an entry-level position designed for someone who is technically capable, service-oriented, and interested in developing their IT skills.


Requirements

Key Responsibilities

Help Desk & Employee Support

  • Provide Level 1 technical support to employees.
  • Troubleshoot Windows computers, laptops, printers, monitors, docks, and peripherals.
  • Troubleshoot Microsoft Outlook, Teams, OneDrive, and other Microsoft 365 applications.
  • Assist users with password resets, MFA, login, and access issues.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Respond to and document IT support requests.
  • Escalate advanced issues when necessary.
  • Provide basic Microsoft 365 training to employees, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

Computer & Employee Support

  • Set up laptops and      workstations for new employees.
  • Configure computers with      required applications and company settings.
  • Maintain inventory of      laptops, monitors, phones, printers, and other IT equipment.
  • Prepare, issue, recover, and      redeploy equipment.
  • Assist with equipment      replacement and lifecycle management.
  • Maintain accurate asset      records.

Employee Onboarding & Offboarding 

  • Prepare IT equipment for new      hires.
  • Assist with creation and      configuration of user accounts.
  • Configure email, Teams,      OneDrive, printers, and required applications.
  • Remove or disable access      during employee offboarding.
  • Recover company-issued IT      equipment.

Microsoft 365 Administration Support

  • Assist with Microsoft 365      user administration.
  • Manage basic user, group,      mailbox, and license requests.
  • Assist with Microsoft Teams      and SharePoint permissions.
  • Support OneDrive      synchronization and file-access issues.
  • Assist with MFA and      security-related user issues.

Education and Experience:

  • 1-2 years of IT/help desk experience or equivalent technical training.
  • Basic knowledge of Windows 11.
  • Familiarity with Microsoft 365.
  • Basic understanding of networking, TCP/IP, Wi-Fi, and VPN.
  • Experience troubleshooting computers and peripherals.
  • Strong communication and customer-service skills.
  • Ability to learn new systems quickly.
  • CompTIA A+, Network+, or Microsoft certifications are a plus.  

Physical Requirements:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be in good physical condition and have good motor skills.
  • Must be able to lift up to 50 pounds at times.
  • Ability to function in work environment with moderate noise level from several sources creating constant activity.

Additional Notes 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Apply