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Entry Level Help Desk With Paid Training Jobs in Riverside, CA

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

... training to associates on IT systems, policies, and procedures as needed. * Follow up with ... Paid Holidays * Veteran's day off with pay for associates who served in the military * Career ...

TOTAL WAREHOUSE INC

IT Help Desk I

Anaheim, CA

This is an entry-level position designed for someone who is technically capable, service-oriented ... technical training. * Basic knowledge of Windows 11. * Familiarity with Microsoft 365. * Basic ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

A POS Help Desk Technician is responsible for providing phone support to end users on a variety of ... Experienced with network troubleshooting * Ability to learn multiple software applications

Focus Point of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent Proven ability to troubleshoot computer hardware and Microsoft Windows Experienced with network troubleshooting ...

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

Paid holidays * Paid personal day during your birthday month * Training and professional ... Why Join Us You will work with a team that values learning, reliability, and professional growth.

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... with the setup and configuration of new hardware and software. * Provide basic training and ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... with the setup, configuration, and maintenance of hardware and software. * Provide training and ... help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... This role supports end-user technology, manages company-issued devices, assists with employee ...

Onsite Computing

Level 0 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Key Responsibilities: * Assist with basic troubleshooting and support for hardware and software ... Participate in training sessions and workshops to enhance technical skills. Qualifications:

Partners Professional

Helpdesk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... Detail-oriented with excellent analytical and problem-solving abilities. * Degree in Information ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

... of Service Desk support experience or entry-level technical training and certifications. Our ... We are committed to working with and providing reasonable accommodation to applicants with ...

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Entry Level Help Desk With Paid Training information

See Riverside, CA salary details

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How much do entry level help desk with paid training jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level help desk with paid training in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is an entry level help desk with paid training?

An Entry Level Help Desk with paid training is a starting position in IT support where new employees receive both a salary and structured training to help them learn the basics of troubleshooting, customer service, and technical support. These roles are designed for individuals with little to no prior experience in IT, making them ideal for recent graduates or career changers. During the paid training period, you learn how to resolve common technical issues, use help desk software, and communicate effectively with customers. This training helps build a foundation for future advancement in IT support or related fields.

What types of technical issues does an entry level help desk professional typically handle on a daily basis?

Entry Level Help Desk professionals commonly address a variety of technical issues such as password resets, basic software troubleshooting, printer connectivity problems, and network access requests. They may also assist users with setting up email accounts, installing approved applications, and resolving minor hardware issues. Most of these tasks are completed via phone, chat, or ticketing systems, providing a supportive environment for learning and skill development while working closely with more experienced IT staff.

What are the key skills and qualifications needed to thrive as an entry level help desk professional with paid training, and why are they important?

To thrive as an Entry Level Help Desk professional, you need fundamental knowledge of computer systems, troubleshooting, and basic networking, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and sometimes certifications like CompTIA A+ are helpful. Strong communication, patience, and problem-solving skills set candidates apart in this role. These skills ensure quick resolution of technical issues and a positive experience for end-users, which is critical for organizational productivity.

What is the difference between Entry Level Help Desk With Paid Training vs Help Desk Technician?

FeatureEntry Level Help Desk With Paid TrainingHelp Desk Technician
CertificationsOften no prior certifications required; training providedMay require CompTIA A+ or similar certifications
Work EnvironmentEntry-level, support desk, help desk settingHelp desk support, technical troubleshooting
Employer & Industry UsageCommon in IT support roles across various industriesStandard role in IT and tech companies

Entry Level Help Desk With Paid Training is designed for beginners with little to no experience, offering on-the-job training. Help Desk Technicians typically have some certifications and experience, focusing on technical troubleshooting. Both roles support IT users but differ mainly in experience and certification requirements.

What are popular job titles related to Entry Level Help Desk With Paid Training jobs in Riverside, CA?

For Entry Level Help Desk With Paid Training jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk With Paid Training jobs in Riverside, CA look for?

The top searched job categories for Entry Level Help Desk With Paid Training jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Entry Level Help Desk With Paid Training jobs?

Cities near Riverside, CA with the most Entry Level Help Desk With Paid Training job openings:

Entry Level Help Desk With Paid Training jobs near you
Infographic showing various Entry Level Help Desk With Paid Training job openings in Riverside, CA as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,237 per year, or $24.2 per hour.

Help Desk Technician

AC Pro

Rancho Cucamonga, CA • On-site

$26 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Respond to Help Desk inquiries and troubleshoot hardware, software, network, and system-related issues via phone, email, remote access, and in-person support

  • Install, configure, deploy, and maintain desktop hardware, software, peripherals, and related IT equipment at various locations

  • Escalate support tickets to appropriate teams and follow up to ensure timely resolution of technical issues

Job description

About the Company:
AC Pro, a family-owned business, has been providing heating and air conditioning products since 1986. Our locations in California, Nevada, Arizona, and Utah offer the best products and services in the industry. Our company Culture is of first and foremost importance to us. Ever since the inception of AC Pro, we have striven to provide a work atmosphere that balances finding innovative ways to exceed customer expectations with providing a fulfilling lifelong career for our associates. We have strong core values that are unquestionably right and on the side that benefits our consumers, dealers, associates, and suppliers - not ourselves. The culture at AC Pro has and always will be heavily focused on our team. We want every one of our associates to look forward to coming to work each and every day.
Responsibilities:
  • Provide first-level technical support by responding to Help Desk inquiries and troubleshooting hardware, software, network, and system-related issues via phone, email, remote access, and in-person support.
  • Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues, ensuring timely resolution and clear communication with associates throughout the support process.
  • Escalate and route support tickets to the appropriate teams, including developers or specialized IT resources, ensuring timely resolution and follow-up
  • Diagnose, troubleshoot, and resolve network connectivity issues, printer malfunctions, and other related technical problems.
  • Install, configure, deploy, and maintain desktop hardware, software, and peripheral devices, ensuring proper setup and functionality for end users.
  • Coordinate and track the timely repair or replacement of computer equipment covered under third-party vendor maintenance and warranty agreements.
  • Assist with the installation, configuration, and maintenance of computers, peripherals, printers, scanners, network cabling, and related IT equipment at both on-site and remote locations.
  • Travel to branch locations as needed to provide technical support, install IT systems, and troubleshoot hardware and software issues.
  • Develop technical documentation, user guides, and training materials, and provide training to associates on IT systems, policies, and procedures as needed.
  • Follow up with associates to ensure technical issues have been fully resolved and that support services meet user expectations.
  • Gather feedback from associates regarding technology usage and recommend system enhancements, upgrades, and process improvements to the IT department.
  • Assist in the testing, implementation, and validation of new applications, software updates, and system enhancements.
  • Create, modify, and manage user, computer, and group accounts within Active Directory.
  • Administer and maintain Office 365 mail flow rules and related email configurations.
  • Perform routine administration and support of Microsoft 365 services, including user account management, licensing, and security settings.
  • Provide technical support for various company software applications and business systems.
  • Identify and recommend opportunities to improve Help Desk processes, service delivery, and operational efficiency.
  • Utilize the ticketing system to accurately document incidents, service requests, resolutions, and knowledge base articles, supporting Help Desk reporting, performance analysis, and training initiatives.
  • Ensure endpoint devices are regularly audited, monitored, and scanned using approved security, compliance, and management software.
  • Manage multiple priorities simultaneously, working within project timelines while responding to day-to-day support requests and operational needs.
  • Collaborate with senior technical staff and third-party vendors to resolve complex technical issues and implement solutions.
  • Escalate and report critical system issues, security concerns, or technology risks that could significantly impact business operations to IT leadership.

Skills Requirements:
  • High Level of Computer Literacy (familiarity with Operating System settings, browsers, email applications, Windows software, Network configuration & troubleshooting).
  • Excellent written and verbal communication, interpersonal, and organizational skills.
  • Motivation to continue to grow in knowledge and skills.
  • Ability to be an active listener with the ability to take the initiative, work independently as well as part of a team.
  • Must be proficient in MS Office including, but not limited to Outlook, Word, Excel, and PowerPoint.
  • Take on a customer service role providing support to Associates.
  • Ability to effectively analyze typical computer problems.
  • Solid problem-solving skills and a demonstrated ability to take the initiative and accomplish tasks.
  • Effective at communicating technical information to associates via telephone, email, written documents or in person.
  • Basic knowledge of Windows Active Directory, Office 365, Print Servers, and File Servers.

Education and/or Experience Requirements:
  • High School Diploma or GED
  • Previous experience as an IT Support Specialist.
  • A+ Certification, Network + Certification.

Physical Requirements:
  • Regularly required to sit for extended periods, with occasional standing and walking throughout the workday.
  • Frequently required to use hands and fingers to handle and operate office equipment such as a computer keyboard, telephone, copier, and other standard office tools.
  • Ability to reach with arms and hands; occasionally bend, stoop, kneel, crouch, or balance to access files, drawers, or office equipment.
  • Must be able to occasionally lift, carry, push, or pull office materials (such as files, packages, or supplies) weighing approximately 10-25 pounds.
  • Ability to perform repetitive motions, including typing and mouse use, for extended periods.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to read, write, and demonstrate comprehension of written and verbal instructions, policies, procedures, and correspondence.
  • Ability to work in a standard office environment with moderate noise levels.

As a member of our team, you will enjoy:
  • Medical: PPO options
  • Dental: PPO In-Network
  • Vision Plan
  • Company-Paid Life Insurance
  • Health Flex Spending Account (FSA)
  • 401(k) Retirement Plan
  • Weekly pay periods (every Friday)
  • Employee Assistance Program (EAP)
  • Vacation & Sick Pay
  • Paid Holidays
  • Veteran's day off with pay for associates who served in the military
  • Career Advancement and Development Opportunities.

Pay Range: $26.00- $32.00 per hour (DOE)
All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.
Equal Opportunity Employer/ Veterans encouraged to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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