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Entry Level Help Desk With Paid Training Jobs (NOW HIRING)

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... Enters all calls into the Call Tracking System with detailed problem information and steps taken to ...

Acusensus

Help Desk Supervisor

Las Vegas, NV · On-site

$55 - $65/hr

We're an Australian technology company with a genuinely global footprint. We use advanced AI and ... Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Paid time off * Training & development * Vision insurance * Wellness resources * 401(k) * Dental ... required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41 ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Employee discounts * 401K with company match * Tuition reimbursement * Daily Pay available Ready to ... Maintain professional and technical knowledge through training, certifications, industry ...

TEKsystems

Help Desk Supervisor

Boston, MA · On-site

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Partner with leadership to identify opportunities for operational efficiencies and service ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Partner with IT Director to perform personnel management tasks for Help Desk staff * Work as an escalation resource for Help Desk 1 and 2 personnel * Drive customer problem resolution via systemic ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

Community Options, Inc. is a national non-profit agency providing services to individuals with ... Paid Holidays--Including a Birthday Holiday * Generous PTO * Employee Incentive & Discount Programs ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... with company match * On the job training and development * Generous paid time off programs

Quevera

Help Desk Specialist

Odenton, MD · On-site

Responsibilities include troubleshooting, documenting service outages, and assisting customers with ... help desk support for internet-like collaboration services hosted on a government intranet for a ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... with software and hardware purchases and installations as requested. * Conduct one-on-one training ...

Showplace Cabinetry

Help Desk Technician

Harrisburg, SD · On-site

$19.64 - $29.47/hr

Provide end-user training and support on IT systems and applications. * Collaborate with the IT tea ... Minimum 13 days paid vacation per year (PTO begins accruing on your first day). * 8.5 paid holidays:

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and ... Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

That's why we always look to the future and embrace change with an unmovable spirit and the courage ... Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ...

RICEFW Technologies, Inc.

Help Desk Analyst

Trenton, NJ · On-site

$20.25 - $27.75/hr

Help Desk Coordinator will assist customers with computer and application issues to determine the ... M-F 8: to 4: with eventual 2 remote days after training Note: hour work week. Excellent ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY

$52K - $108K/yr

As a professional, you know how to interface with internal and external customers and leadership to ... Our offerings include health, life, disability, financial, and retirement benefits, as well as paid ...

InterSources Inc

Help Desk Specialist

Tallahassee, FL · On-site

InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in providing IT Consulting Services. They are seeking a Help Desk Specialist to provide ...

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Entry Level Help Desk With Paid Training information

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How much do entry level help desk with paid training jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk with paid training in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level help desk with paid training?

An Entry Level Help Desk with paid training is a starting position in IT support where new employees receive both a salary and structured training to help them learn the basics of troubleshooting, customer service, and technical support. These roles are designed for individuals with little to no prior experience in IT, making them ideal for recent graduates or career changers. During the paid training period, you learn how to resolve common technical issues, use help desk software, and communicate effectively with customers. This training helps build a foundation for future advancement in IT support or related fields.

What types of technical issues does an entry level help desk professional typically handle on a daily basis?

Entry Level Help Desk professionals commonly address a variety of technical issues such as password resets, basic software troubleshooting, printer connectivity problems, and network access requests. They may also assist users with setting up email accounts, installing approved applications, and resolving minor hardware issues. Most of these tasks are completed via phone, chat, or ticketing systems, providing a supportive environment for learning and skill development while working closely with more experienced IT staff.

What are the key skills and qualifications needed to thrive as an entry level help desk professional with paid training, and why are they important?

To thrive as an Entry Level Help Desk professional, you need fundamental knowledge of computer systems, troubleshooting, and basic networking, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and sometimes certifications like CompTIA A+ are helpful. Strong communication, patience, and problem-solving skills set candidates apart in this role. These skills ensure quick resolution of technical issues and a positive experience for end-users, which is critical for organizational productivity.

What is the difference between Entry Level Help Desk With Paid Training vs Help Desk Technician?

FeatureEntry Level Help Desk With Paid TrainingHelp Desk Technician
CertificationsOften no prior certifications required; training providedMay require CompTIA A+ or similar certifications
Work EnvironmentEntry-level, support desk, help desk settingHelp desk support, technical troubleshooting
Employer & Industry UsageCommon in IT support roles across various industriesStandard role in IT and tech companies

Entry Level Help Desk With Paid Training is designed for beginners with little to no experience, offering on-the-job training. Help Desk Technicians typically have some certifications and experience, focusing on technical troubleshooting. Both roles support IT users but differ mainly in experience and certification requirements.

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Entry Level Help Desk With Paid Training jobs near you
Infographic showing various Entry Level Help Desk With Paid Training job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist

Choate Rosemary Hall

Wallingford, CT

Full-time

Posted 26 days ago

Key responsibilities

  • Respond to phone, in-person, and email support requests by troubleshooting software, hardware, and general computer and tablet issues.

  • Create, triage, and route support tickets to appropriate resources based on issue type and priority.

  • Use remote support software to diagnose and resolve issues on end-user devices and escalate complex issues when necessary.

Job description

Choate is recruiting for the role of Help Desk Specialist to join our Information Technology Systems team. The Help Desk Specialist provides frontline support for a variety of information technology, telecommunications, and computer-use issues. This role identifies, researches, and resolves common technical problems; responds to phone, in-person, and email support requests; and documents issues to ensure timely resolution. The Help Desk Specialist escalates more complex issues to a Technical Specialist or another member of the department. This is an entry-level role with full training provided by our internal team - no prior Help Desk experience is required, just strong customer service instincts and a willingness to learn.

Job Responsibilities and Essential Functions of the Position:

  • Answer incoming calls, greet walk-in visitors, and respond to email inquiries, providing frontline troubleshooting for software, hardware, and general computer and tablet use issues.
  • Create, triage, and route support tickets to the correct queue or technician based on issue type and priority.
  • Analyze and resolve common end-user issues, following up to confirm the request was resolved to the user's satisfaction.
  • Reset passwords and manage user account access, including multi-factor authentication (MFA) resets.
  • Use remote support software to diagnose and resolve issues on end-user devices.
  • Monitor network and associated devices for potential issues; identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Escalate tickets to other appropriate resources when an issue is beyond the Level 1 scope.
  • Notify and coordinate with field technicians when a new ticket comes, to support faster on-site response.
  • Provide basic troubleshooting support for commonly used software packages (e.g., learning management systems, Microsoft Office).
  • Assist with training end users on basic Mac and iPad skills and computer usage policies.
  • Assist clients with access issues to faculty, staff student, and parents' portals.
  • Create, update, and maintain articles in the ITS knowledge base to support self-service and consistent issue resolution.
  • Use the ITS Help Desk ticketing and knowledge base system to record, assign, track, close, and analyze all Help Desk requests.
  • Assist the Procurement and Budget Administrator with maintaining the Purchase and Asset database.
  • Participate in internal training provided by the ITS team to build skills and take on more responsibility over time.
  • Perform these Office Coordinator functions:
    • Oversee departmental supplies and mail
    • Orders items for the kitchen
    • Sort mail and distribute to the correct mailboxes
    • Receive incoming mail and shipments and record them in the Purchase and Asset database
  • Provide support for Standardized testing on Saturdays (six times a year).
  • Create signage and coordinate details for ITS events on campus (TechConnect during registration periods).
  • When open, cover shifts in the ITS Extension, a satellite location near the Dining Hall.
  • Perform other duties as assigned, including attending department, organizational, or outside meetings and trainings as requested.

Leading Others: No

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