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Fbi Desk Jobs (NOW HIRING)

Pae

Senior Desk Officer

Washington, DC · On-site

Amentum is seeking a Senior Desk Officer to support our U.S. Department of Energy and ... Liaison with USIC, FBI, and other law enforcement agencies. * Recommend proactive investigative ...

Koniag, Inc.

Service Desk Lead

Vienna, VA · On-site

$80K - $100K/yr

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

Koniag

Service Desk Lead

Vienna, VA

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

Amentum

Senior Desk Officer

Washington, DC · On-site

Amentum is seeking a Senior Desk Officer to support our U.S. Department of Energy and ... Liaison with USIC, FBI, and other law enforcement agencies. * Recommend proactive investigative ...

Pae

Senior Desk Officer

Washington, DC · On-site

Amentum is seeking a Senior Desk Officer to support our U.S. Department of Energy and ... Liaison with USIC, FBI, and other law enforcement agencies. * Recommend proactive investigative ...

kgs

Service Desk Lead

Vienna, VA · On-site

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

kgs

Service Desk Lead

Vienna, VA

FBI TSC's Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the ...

Versaterm

OR · On-site

The Role We are seeking a Deal Desk Manager who will support the Sales organization by managing ... For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ... Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background ...

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Fbi Desk information

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$37.5K

$83.8K

$124.5K

How much do fbi desk jobs pay per year?

As of May 29, 2026, the average yearly pay for fbi desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an FBI Desk job?

An FBI Desk job typically refers to a position within the Federal Bureau of Investigation that involves administrative, analytical, or support tasks. These roles may include intelligence analysis, case management, clerical support, or assisting field agents with research and documentation. Desk jobs are crucial to the FBI's investigative and operational efforts, ensuring that data, reports, and logistics are effectively managed. While they may not involve fieldwork, they play a significant role in maintaining the efficiency and accuracy of FBI operations.

What are the key skills and qualifications needed to thrive in the Fbi Desk position, and why are they important?

To thrive as an FBI Desk employee (such as a Desk Officer or Desk Analyst), you need strong analytical skills, attention to detail, and a background in criminal justice or a related field. Familiarity with federal databases, case management systems, and secure communication platforms is highly beneficial, and relevant security clearances are typically required. Excellent organizational skills, discretion, and effective communication are essential soft skills for managing sensitive information and supporting investigative teams. These skills ensure accurate information handling, seamless coordination, and support the overall effectiveness of FBI operations.

What are some of the typical responsibilities for someone working at the FBI desk?

Individuals in FBI desk roles are often responsible for supporting field agents by managing case files, processing intelligence reports, and coordinating communication among different teams. The daily work can involve handling sensitive information, analyzing data for ongoing investigations, and ensuring secure documentation workflows. Desk personnel may also assist with scheduling, liaising between departments, and maintaining investigative records. This role is vital for ensuring operational efficiency and accuracy, providing the backbone for successful FBI investigations.
More about Fbi Desk jobs
What cities are hiring for Fbi Desk jobs? Cities with the most Fbi Desk job openings:
What are the most commonly searched types of Fbi Desk jobs? The most popular types of Fbi Desk jobs are:
What states have the most Fbi Desk jobs? States with the most job openings for Fbi Desk jobs include:
What job categories do people searching Fbi Desk jobs look for? The top searched job categories for Fbi Desk jobs are:
Fbi Desk jobs near you
Infographic showing various Fbi Desk job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 33% Full Time, 58% Part Time, 2% Temporary, and 5% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Service Desk Support (Mid)

Service Desk Support (Mid)

Blackwatch International

Clarksburg, WV • On-site

Full-time

Posted 4 days ago

Job description

Blackwatch International Corporation (Blackwatch), a small business founded in 2010, is dedicated to supporting Federal government and national security objectives. Based in McLean, VA, with offices in Sacramento, CA, Blackwatch invests in innovation and quality for our customers and staff, holding corporate-level ISO 9001:2015, ISO/IEC 27001:2022, and ISO/IEC 20000-1:2018 quality certifications, as well as an appraisal at CMMI Maturity Level 3 for services and supplier management. We are a leading provider of information technology (IT) infrastructure, cybersecurity, DevSecOps, data exploitation, and engineering services, specializing in large and complex projects. Blackwatch is dedicated to growth and offers a dynamic working environment with multiple opportunities for advancement.

Position Title: Service Desk Support - Mid

Position Location: FBI Criminal Justice Information Services (CJIS) Building, Clarksburg, West Virginia.

Preferred Qualification: Minimum of five (5) years’ relevant experience recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at the required level.

Security Clearance: Top Secret security clearance with the ability to successfully complete an FBI Counterintelligence Polygraph Examination.

US Citizenship Required: Yes. Must also possess a Real ID or active Passport.

Position Work Schedule: The Mid Service Desk Support position requires help desk support coverage from Monday to Friday, between the hours of 6:00 am to 6:00 pm. The position will be assigned a rotational work schedule of either 6:00 am – 2:30 pm, 8:00 am – 4:30 pm, or 9:30 am – 6:00 pm. Work schedules are assigned monthly and are rotational between four different team members. Some after-hour work may be required depending on the operational needs of the FBI.

Summary/Objective

The Service Desk Support (Mid) position will be assigned as a member of a four-person team assigned to provide support to the FBI’s Audio/Video Support Center (AVSC) which includes the conferencing infrastructure, interconnected unified communications infrastructure, and streaming broadcast solutions. The AVSC is tasked with the ongoing provision of operational and managerial support for all media operations conducted at the enterprise level within the FBI. This operational support includes scheduling resources to facilitate and execute communication events. Communication events encompass audio and video conferences and live and delayed streaming broadcasts. Meetings may involve participants internal and external to the FBI to include other government agencies (OGAs), sites managed by the FBI, and sites managed by OGAs. Meetings may also require connections with or leverage other governmental infrastructures.

Responsibilities:

The responsibilities for this position include, but are not limited to, the following:

  • Provides first point of contact troubleshooting support to end users on a variety of issues, including identifying, researching, and resolving technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support
  • Documents, tracks, and monitors problems to ensure a timely resolution.
  • Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
  • Provide operational integrity checks/ tests, ensure gateway connections, correct operational issues, and ensure availability of systems.
  • Install approved VTC systems, upgrades, and patches.
  • Provide scheduling and managing of telephone, VTC system, UC meetings, and streaming broadcast using systems that may be operated at FBI.
  • Troubleshoot meeting problems, including issues capturing, recording, encoding, transmitting, or viewing streamed meetings, joining, conducting, or participating phone conference, VTC, or UC meetings.
  • Monitor meetings in progress as directed by the government.
  • Document support activities and provide/ maintain Standard Operating Procedures (SOPs) in accordance with enterprise practices.
  • Support process improvement activities by recommending and documenting changes to existing processes or procedures.
  • Provide standard performance and usage reports, inventory lists, and maintenance records for systems.
  • Prepare meeting recordings with closed captioning as requested and/or for streaming or other publication by customizing the recording presentation formats or encoding standards.

Minimum:

  • Education: Highschool Diploma
  • Minimum of five (5) years’ experience is recommended. In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level.
  • Strong communication skills, to include experience working with the Federal Bureau of Investigation or another federal agency.
  • Top Secret security clearance with the ability to successfully complete an FBI Counterintelligence Polygraph Examination.