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On Call Cyber Security Help Desk Jobs in Riverside, CA

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Participate in on-call rotation and provide after-hours support as needed. Qualifications ... help desk or technical support role. * Strong knowledge of Windows and Mac operating systems.

RICEFW Technologies

Help Desk & End User Support

Wildomar, CA · On-site

$19.50 - $26.25/hr

After-hours emergency calls are addressed by on-call technicians, with guaranteed rapid response for critical issues (e.g., network outages). Utilize a help desk ticket system to log all support ...

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Participate in on-call rotation to provide after-hours support as needed. Qualifications ... Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at ...

GSI Environmental Inc

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization ...

DIALITY INC

IT Service Desk Technician

Irvine, CA · On-site

$30 - $35/hr

The IT Service Desk Technician provides first-level technical support to end users, ensuring ... Basic understanding of cybersecurity and access controls * Ability to follow SOPs in a regulated ...

Diality

IT Service Desk Technician

Irvine, CA · On-site

The IT Service Desk Technician provides first-level technical support to end users, ensuring ... Basic understanding of cybersecurity and access controls * Ability to follow SOPs in a regulated ...

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On Call Cyber Security Help Desk information

See Riverside, CA salary details

$13

$20

$28

How much do on call cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call cyber security help desk in Riverside, CA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Riverside, CA? The most popular types of Cyber Security Help Desk jobs in Riverside, CA are:
What are popular job titles related to On Call Cyber Security Help Desk jobs in Riverside, CA? For On Call Cyber Security Help Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Riverside, CA look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for On Call Cyber Security Help Desk jobs? Cities near Riverside, CA with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
Level 2 Help Desk Technician

Level 2 Help Desk Technician

Onsite Computing, Inc

Corona, CA • On-site

$26 - $35/hr

Full-time

Posted 14 days ago

Job description

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.
Job Summary: As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. You will also mentor Level 1 technicians and assist with more complex technical challenges.
Key Responsibilities:
  • Respond to and resolve escalated client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve advanced hardware, software, and network issues for clients.
  • Escalate complex issues to Level 3 support or specialized teams as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup, configuration, and maintenance of hardware and software.
  • Provide training and guidance to Level 1 technicians and clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.
  • Participate in on-call rotation and provide after-hours support as needed.

Qualifications:
  • Associate's degree in IT or related field; bachelor's degree preferred.
  • 2-4 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications, networking concepts, and IT infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, AWS) are a plus.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.

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