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On Call Cyber Security Help Desk Jobs in Riverside, CA

MetroSys, Inc.

IT Infrastructure Engineer

Irvine, CA · On-site

... Help Desk team to resolve escalated infrastructure issues. • Develop and maintain technical ... on-call support as required. Qualifications : Required : • 5+ years of experience supporting ...

MetroSys

IT Infrastructure Engineer

Irvine, CA · On-site

$40 - $70/hr

Collaborate with the Help Desk team to resolve escalated infrastructure issues. * Develop and ... Participate in after-hours maintenance and occasional on-call support as required. Required ...

EMCOR Group Inc

Mesa Energy Systems, Inc.

Irvine, CA · On-site

$31 - $36/hr

... Help Desk support by phone, walk-up, email, and ticketing system for end-user hardware, software ... cybersecurity best practices, including firewalls, intrusion detection, and data encryption. • ...

The Trade Desk

Support Engineer

Irvine, CA · On-site

Founded by the pioneers of real-time bidding (RTB), The Trade Desk has become the fastest growing ... You are comfortable being a mediator between account and technology teams, helping both reach ...

Socket.dev

Senior Network Security Engineer

Irvine, CA · On-site

$120 - $170/hr

... Cloud, and Help Desk. We are a team of engineers and technicians who tackle new projects ... Participate in a rotating on-call schedule * Perform other job-related duties as necessary ...

Leidos

Senior Desktop Support Technician

Norco, CA

$33 - $36/hr

... cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos ... Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.

Leidos

Senior Desktop Support Technician

Norco, CA · On-site

$33 - $36/hr

... cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos ... Help Desk ticket management software. • Basic network troubleshooting skills. • Excellent ...

Stefanini

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... on-call and other after-hours support needsMay provide Executive supportVarious other tasks ...

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On Call Cyber Security Help Desk information

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How much do on call cyber security help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for on call cyber security help desk in Riverside, CA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.55 per hour, depending on experience, location, and employer.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What are the most commonly searched types of Cyber Security Help Desk jobs in Riverside, CA?

The most popular types of Cyber Security Help Desk jobs in Riverside, CA are:

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For On Call Cyber Security Help Desk jobs in Riverside, CA, the most frequently searched job titles are:

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The top searched job categories for On Call Cyber Security Help Desk jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for On Call Cyber Security Help Desk jobs?

Cities near Riverside, CA with the most On Call Cyber Security Help Desk job openings:

On Call Cyber Security Help Desk jobs near you

IT Infrastructure Engineer

MetroSys, Inc.

Irvine, CA • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
MetroSys, Inc. is a growing technology manufacturing company seeking a versatile IT Infrastructure Engineer. The role involves maintaining and improving the organization's IT infrastructure while working with business stakeholders to ensure reliable, secure, and scalable technology solutions.
Responsibilities:
• Administer and support enterprise infrastructure across networking, compute, cloud, and security platforms.
• Manage and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless connectivity.
• Configure, maintain, and optimize Arista networking and Palo Alto firewalls.
• Support Linux-based servers and services, including system administration, patching, monitoring, and troubleshooting.
• Administer and support cloud infrastructure within Amazon Web Services (AWS).
• Monitor system health, performance, and security while proactively identifying opportunities for improvement.
• Support virtualization platforms and assist with infrastructure upgrades, migrations, and capacity planning.
• Implement security best practices, patch management, and vulnerability remediation across infrastructure components.
• Participate in infrastructure projects, including hardware refreshes, cloud initiatives, and network enhancements.
• Collaborate with the Help Desk team to resolve escalated infrastructure issues.
• Develop and maintain technical documentation, diagrams, and operational procedures.
• Participate in after-hours maintenance and occasional on-call support as required.
Qualifications:
Required:
• 5+ years of experience supporting enterprise IT infrastructure.
• Strong hands-on experience with: Enterprise networking, Linux administration, AWS cloud services, Firewall administration.
• Experience configuring and supporting Arista networking solutions.
• Experience administering Palo Alto Networks firewalls.
• Solid understanding of: TCP/IP networking, VLANs, Routing and switching, DNS and DHCP.
• Strong troubleshooting skills across infrastructure, networking, and cloud environments.
• Excellent communication and customer service skills.
Preferred:
• Experience with virtualization platforms such as VMware vSphere or Hyper-V.
• Familiarity with Microsoft 365 and hybrid identity environments.
• Experience with backup and disaster recovery solutions.
• Exposure to infrastructure automation or scripting (PowerShell, Python, Bash).
• Industry certifications such as: AWS Certified Solutions Architect or SysOps Administrator, Palo Alto PCCET, PCNSA, or PCNSE, Arista ACE, VMware VCP, Linux+ or RHCSA.
Company:
MetroSys is an Technology & Staffing Solutions firm based in sunny San Diego, CA. Founded in 2006, the company is headquartered in San Diego, USA, with a team of 11-50 employees. The company is currently Early Stage.

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