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Fulltime Help Desk Tier Two Jobs in Riverside, CA

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Kura Sushi

IT Help Desk Technician Level 2

Irvine, CA · On-site

$18 - $30/hr

The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to ... ESSENTIAL DUTIES Provide second-tier support for escalated technical issues, including more complex ...

Randstad

service desk / help desk

Rancho Cucamonga, CA · On-site

$20 - $23/hr

Start: 1-2 weeks from date of offerLocation: Rancho Cucamunga, CA - 91730Length of Contract: 6 ... desk Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is a ...

Acra Lending

IT Help Desk

Irvine, CA · On-site

$70K - $80K/yr

Summary The IT Help Desk Specialist plays a crucial role in supporting the organization ... Specialized skills training/certification is preferred, but not required. * 1-2 years of experience ...

VSolvit

QA ENGINEER

Norco, CA · On-site

$75K - $110K/yr

Tier II help desk support to troubleshoot reported bugs/issues, escalate JIRA write-ups to third party vendor and assist to resolvePerform User Testing of Application, Regression Testing, and ...

Insight Global

Desktop Support Technician

Orange, CA · On-site

$25/hr

Required Skills & Experience * 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role * 4+ years supporting a Windows enterprise environment * 4+ ...

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All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Riverside, CA

Fulltime Help Desk Tier Two information

See Riverside, CA salary details

$13

$24

$35

How much do fulltime help desk tier two jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fulltime help desk tier two in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Level 3 Help Desk Technician

Level 3 Help Desk Technician

Onsite Computing, Inc

Corona, CA • Hybrid

$20.75 - $28/hr

Full-time

Posted 27 days ago

Job description

About Us:Onsite Computing is a leading provider of comprehensive IT solutions and support services. We are committed to delivering exceptional service and innovative technology solutions to our clients. Our team is composed of dedicated professionals who thrive in a collaborative and dynamic environment.

Job Description:

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical issues, mentoring junior technicians, and contributing to the continuous improvement of our support processes.

Key Responsibilities:

  • Provide advanced troubleshooting and resolution for complex hardware, software, and network issues.
  • Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.
  • Perform root cause analysis to identify and address recurring technical problems.
  • Configure, maintain, and troubleshoot servers, network devices, and other critical infrastructure.
  • Assist with the deployment and management of IT projects, including system upgrades and migrations.
  • Document and maintain detailed records of support requests, resolutions, and best practices.
  • Collaborate with other IT teams to ensure seamless integration and operation of systems.
  • Stay current with emerging technologies and industry trends to provide informed recommendations.
  • Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

  • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at a Level 2 or higher position.
  • Strong knowledge of Windows and Linux operating systems, networking protocols, and enterprise-level hardware and software.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Access to the latest technologies and tools.
  • Flexible working hours and remote work options.

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