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Fulltime Help Desk Tier Two Jobs in Temecula, CA

IT TechPros

Help Desk Team Lead

Escondido, CA · On-site

... * 2+ years in a leadership or supervisory role * Experience working for an MSP is strongly ... The help desk team consistently resolves tickets efficiently and meets SLA targets * Escalated ...

ACE

Help Desk Technician

Temecula, CA

$39.52K - $50K/yr

Minimum of 2 years of experience in a help desk or technical support role. * Hands-on experience with troubleshooting Windows and macOS operating systems. * Knowledge of networking concepts such as ...

ACE

Help Desk Technician

Temecula, CA · On-site

$39.52K - $50K/yr

Minimum of 2 years of experience in a help desk or technical support role. * Hands-on experience with troubleshooting Windows and macOS operating systems. * Knowledge of networking concepts such as ...

Sdtek

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

Minimum Associates Degree and/or 2-3 years of experience in an enterprise level technical support ... Ability to interact with teammates on all levels to help resolve IT-related issues and provides ...

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Fulltime Help Desk Tier Two information

See Temecula, CA salary details

$12

$23

$33

How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Temecula, CA is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Temecula, CA as of May 2026, with employment types broken down into 1% As Needed, 16% Full Time, 81% Part Time, and 2% Temporary. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $47,841 per year, or $23 per hour.
C4PS-2510 Tier I Help Desk - MAY 2026

C4PS-2510 Tier I Help Desk - MAY 2026

C4 Planning Solutions, LLC

Oceanside, CA • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Title: Tier I Help Desk

Location: Camp Pendleton, CA

Position Type: Full-Time, Non-Exempt

Salary Range: $55,000 - $60,000

Security Clearance Requirement: Position requires an active security clearance

Years of Experience: 1-3 years related experience

Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts field calls, emails, messages, and web requests from Fleet Marine Forces and other DoD Agencies, help ascertain the nature of the request and attempt to resolve these requests using knowledge resources or elevation to other internal or external organizations.
  • Are part of the team delivering a professional and effective support center capability, handling calls and contacts for incident resolution and request fulfilment.
  • Provide high quality communication to customers at all levels, both written and verbal, that clearly explain key details of the request, and steps to resolve the request.
  • Ensure that requests are responded to and that customers are regularly kept up to date so that customers have confidence that their issues are being actively addressed.
  • Elevate requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve more complex customer issues.
  • Provide telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.
  • Ensure tickets are logged for all support requests entering the support center.
  • Note - this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Education:

  • High School Diploma, or equivalent
  • Associate's Degree, or higher, preferred

Preferred Skills:

  • Experience in working in a service desk dealing with incidents and requests, preferred.
  • Experience in working with service members and DoD personnel, preferred.
  • Independent, self-starters, with the flexibility to work day, swing and night shifts.
  • Professionals with strong computer skills including Microsoft Outlook, Word and Excel.
  • Multitaskers with great customer service skills, and a strong sense of ownership.
  • Investigative and curious personality, skilled in having conversations to diagnose issues and determine quick resolutions.

Requirements

Security Clearance Requirement: Position requires an active security clearance

Benefits

Benefits:

  • Paid Vacation, Sick Time and Holidays
  • Medical, Dental, Life and Disability Insurance
  • 401K with Employer Contribution Matching
  • Service-Disabled Veteran Owned Business
  • Equal Opportunity Employer
  • ISO 9001:2015 Certified Company
  • www.c4plans.com

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